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Customer Ratings & Reviews

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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,469 reviews
  • Rated 5 out of 5 stars

    No more broken daughters phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ..SOLID product nice and durable , I like it, no more issues with brotken cell phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kudos to the young man that helped us. He made the transfer to my new phone so easy and stress free.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable, nice functioning clip

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Carried to work in First responder and construction job sites this case is proving to be durable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case specially for teenagers who really don’t take care of items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    well please with the product and customer care

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasant experience at Best Buy. I purchased the product a few days ago. Happy !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy case! A little hard to get on the phone but once it’s on it’s not going anywhere!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox IPhone 11

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Otterbox. Always buy them to protect our services. Great quality and does the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    above average

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product performs as expected I am happy with the purchase and can recommend it to other people

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid but heavy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case itself appears very solid. The problem is the size and weight. Wanted a case with a clip but it was just too inconvenient. Ended up returning case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that you didn't love the size of that Defender Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we'd suggest checking out our Symmetry Series cases. Though they don't come with a belt clip, they are a bit sleeker and more pocket friendly. See more about that case here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-glitter/6361902.p?skuId=6361902

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just traded in my previous phone & received full value! I love Otterbox! Great product great value

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    fits nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cell phone cover is very sturdy, I have dropped my phone a few times and no harm done becauce of the cover. The only small complaint is it makes it a little harder to use the side buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from iPhone 6 to the iPhone 11 WOW! what a difference, great camera and lots of features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gooooooooooooooooooooooooooooooooooooooooooooooood

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great quality , can never go wrong with OtterBox. the price is good and the quality is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case comes in handy if your a person that’s always on a move like I am

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second time buying this cause because I upgraded to the iPhone 11. No issues with last one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter boxes are always the best. I could probably stomp on this phone and not break it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great quality product for the price and it’s durability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product good service at store

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to get the otter box I wanted after purchasing one that did not fit my phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but not screen guard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will not use anything, but OtterBox for my mobile phones, but they raised the price way up by forcing you to spend another $49 for a quality screen guard. With no screen cover, I can’t give it a 5.

    I would recommend this to a friend