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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,469 reviews
  • Rated 4 out of 5 stars

    Good cover

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cover but would be like that it was a screen protector. The old style was so much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outer Box 11 /X-r case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Otter box, something happens to your case before year is up, they will send you another one fast, just pay for the handling, but I love otter box, I haven’t broken a phone in years , Thanks otter Box. & Best Buy for selling them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy, durable and oversized

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy, has been withstanding many accidental falls. Bit bulky though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really like the Iphone 11

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Samsung before and when it was time to get another phone, the Samsung's were higher and not in stock so I went with a Iphone 11. It took a little getting used to, but now I really like it and it has more features than my Samsung.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for droop protection and water, however that also interferes with sound.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Otter Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works. Does what I bought it for do I’m pleased.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so glad you are enjoying the Defender Pro Series case for your device. If you ever find yourself in need of assistance with that case, please give our CS Team a call at 1-855-688-7269 and we are happy to help! OtterBox

  • Rated 4 out of 5 stars

    Tough case.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this cares a lot. It is very sturdy but bulky.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    phone/case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new phone and otterbox... Everyone at Best Buy was very helpful to help transfer info from old phone to new one and also install the otterbox for us ...thank you so much ! and our son LOVES his new phone and case.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wish it still had built in screen protector

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable case, wish that otterbox didn’t take the built in screen protector out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Henry cook

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, this item is vey excellent it is impact resistance, waterproof and it it looks very good on your body or hold in your hand, I would Recommend this product to everyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPhone defender case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case.. just wished they would put the plastic cover piece back on them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Durable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good protection. I use this brand on all the company iPhones I purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Returning Otter Box user

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been an Otter Box Defender series user for all the phones I’ve used. I have never had a phone damage issue. Twice I’d had holster clips break and received replacements soon after my contacting Them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to insert phone but once in, very sturdy. I feel my iPhone is well protected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case for work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is great for working in the warehouse or out on the yard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fit perfectly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my husband and he loved it! Very easy to put on and doesn’t feel as bulky as his last otter box case. This one is sleek and fit perfectly on his IPhone XR

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always go to for work protection Otterbox

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every single time we always get otter box to protect husbands phone for work use. Otter box stands by their guarantee, when this one goes down, we call them & for shipping costs they send out as many new ones we need. Otter box is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High quality,bullet proof phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox case is standard if you want tried and true protection for your phone. It’s easy to install and keeps your phone like new. This case is completely compatible allowing you to install a glass screen protector.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool case. Very strong and sturdy. Highly recommend but it is kind of bulky.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy but bulky

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay. Really sturdy but very bulky. Probably a good case if you throw your phone

    I would recommend this to a friend