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Customer reviews

Rating 4.8 out of 5 stars with 2469 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend

Customers are saying

Customers regard the Defender Pro Series Case as offering excellent protection and a good fit for their Apple iPhone 11/XR. Positive feedback also highlights the case's ease of use, and many appreciate its reasonable price. However, some customers find the case bulky and heavy, and the lack of a built-in screen protector is a common complaint.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,469 reviews
  • Rated 5 out of 5 stars

    Good work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy employee was great. But his name escapes me at this time. He knew what needed and quickly put it together. Fantastic stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would not use a smart phone without an Otter Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used an Otter Box for years. It is strong and durable, along with great protection for my phone. Really, I cannot find anything wrong with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got an 11 iPhone and always get Otter Boxes. Especially like the holster because I keep it at my waist and know where my phone is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and Professional

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek black look with bullet proof endurance. Well “not actually bulletproof “ but you can throw it off your porch and it will be good as new!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its an Otterbox.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the only case I use, when I wore out my old one I was happy to be able to pick one up in store without waiting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve been using otter box defender cases for years, it is the only case my family hasn’t been able to defeat in order to destroy a phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is really strong sturdy, dropped my phone and not a scratch on it. Belt clip is also sturdy and keeps the phone close to me and out of the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is the best case hands down I drop my phone a lot never had any damage to the phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always Otter

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had an otter case with my phones as I am very rough on cell phones. So when I bought a new phone I had to buy a new otter case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable phone case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband, a contractor. He drops his phone often and this case is very durable, water tight and protects the phone well.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    I love otterbox defender cases

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cases are indestructible. They are great for kids/teenagers. I have never had any issues with these cases and they always protect the phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at all various phone cases, and these were highly recommended Couldn’t find one as reliable and sturdy as this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ultimate Protection

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only case you will ever need for your phone. Both sturdy and well built.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s perfect and not thick nor bulky. I recommend it for women that always drop their phones like I do lol.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not what it use to be

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good case to protect phone and gets the job done. I do feel that the quality of otter has good down in the last few years though. I have bought 2 and neither has held up really well past year mark. Not the best value for cost

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otttocover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid cover. Feels strong and durable. A bit difficult to put the cover but once done, the phone feels safe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case to keep phone safe!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this case for my last phone and wouldn’t go with anything else. As many times As I have dropped or bumped my phone, it has never gotten broke.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best item ever — Best Buy matched a competitor price. Would never have anything less than an Otter Box product on my phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good and bad Case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the pop socket being built it is good and bad. First off it’s nice having the sturdiness of both the case and pop socket together instead of just being stuck on. The ability to be able to change them out is also great. It collapses into the case and pretty much lays flat. This is also what makes not so good. Because it collapses inside, if you have medium to large hands it’s a little difficult to fully get your fingers behind the pop. Also I bought this for the iPhone 11 which is has some weight to it. Because the pop socket doesn’t pull out that far because it starts off indented. when you try to use it as a Stand to watch videos it doesn’t really stay tilted, it’ll almost always fall backwards because of the center balance and weight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cases. I only use otterbox now after dropping my phone down 3 flights of stairs and it took no damage.

    I would recommend this to a friend