Customer Ratings & Reviews
- Model:
- 77-80260
- SKU:
- 6423994
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Defender Pro Series case offers excellent protection and a snug fit for iPads, with many praising its ease of use and integrated stand. However, some customers find the case expensive and bulky, and note the lack of a screen protector. The weight of the case is also a point of contention for some users.
This summary was generated by AI based on customer reviews.
Tablet
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice for me this product is simply amazing
I would recommend this to a friendGreat protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protects my iPad perfectly and still feels lightweight
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great performance and great price ok
I would recommend this to a friendipad protector
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy the only thing against is that it doest fit my ipad even though its the right size
I would recommend this to a friend- Cons mentioned:Screen protector
DON'T BUY THIS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total garbage. DOES NOT HAVE A SCREEN PROTECTOR as indicated here. Loose rubber seat pops off the IPAD when you try to put the cover over it. Yes, I watched a couple of YT videos about how to install it, I did it correctly. Never had probs like this with Otter before. Worst design ever. This is going back to Best Buy today. Wondering why all the good reviews?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! We're very sorry to hear the Defender Series Pro case for your iPad (9th, 8th, or 7th gen) wasn't what you were hoping for. You're correct in saying this case doesn't include a built-in screen protector though. If that feature is important to you, we'd recommend checking out our standard Defender Series case.
We specifically designed this case to work seamlessly with your exact device, so any fit issues are definitely unexpected. It sounds like you've already made the choice to move on from this case, but we'd still like to dig a bit deeper into things in order to better understand what's going on here. If you could please give our customer service team a call at 1-855-688-7269, they'd be more than happy to help find the best path forward for you.
Warm Regards,
OtterBox Customer Support
- Pros mentioned:Protection
Total Protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just what I was looking for. Two levels of protection: While in use and during storage or transportation. Great product!
I would recommend this to a friend IPAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Working good. Have had no problems with it. Would recommend it.
I would recommend this to a friend- Cons mentioned:Screen protector
No screen cover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised and disappointed to find that this case does not have a screen cover, like previous otterbox defender cases had. I will be returning it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize for any confusion! For iPad devices, the Defender Series case features a built-in screen protector and the Defender Pro Series case does not feature a built-in screen protector, allowing it to pair perfectly with any of our screen protection options available for the device. Please reach out to our CS Team by phone or via chat, should further questions arise, and we are happy to help!
- Cons mentioned:Screen protector
OtterBox change of design
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This OtterBox isn’t what I expected. All of the OtterBox cases I bought in the past came with a built in screen protector. Also the back came with a external stand back of the case. This one case needs to be removed to use the prop stand I returned it to the Best Buy I bought it from received a refund. Best Buy was very helpful and understanding. OtterBox in my opinion shouldn’t have changed the design of their product. They used to have the best protective cases made.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Wayne!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the shield stand, and we'll be sure to let our design team know about your experience. We're sorry to hear that you ended up returning your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
- Pros mentioned:Fit
Otter box IPad case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, nice slim fit. We had to purchase screen covers as they are not added to the case anymore.
I would recommend this to a friend Hard to attach
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a hard time getting this attached to my new iPad. Returned it within 30 minutes of buying it. No problem on the return, easily exchanged it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced difficulty with the application of the Defender Pro series case for your iPad device. Our amazing CS Team is always happy help or troubleshoot. Should you encounter anything that we may help with in the future, please give our CS Team a call at 1-855-688-7269 and we are happy to assist!
- Cons mentioned:Screen protector
No screen protection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised and disappointed to find that this case does not have a screen cover, like previous otterbox defender cases had.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! Keep in mind, our engineers designed this case to be compatible with OtterBox screen protection options. If you prefer a case with a built-in screen protection option, we'd suggest taking a look at our standard Defender Series case. Give us a call at 1-855-688-7269 if you have any questions.
Best,
OtterBox Customer Service Team
Ipad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent not like the iPad Pro but it’s alright for my son
I would recommend this to a friend- Cons mentioned:Screen protector
NOT WORTH THE MONEY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We returned this. There is no built in screen protection. Im usually a fan of Otterbox and have owned several of their products, but this one seemed cheap and nowhere near worth $90.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Do not purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item did not have the clear cover to protect the iPad screen. The company cost saved the case. If you want your screen cracked than purchase this item. Would not recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! Keep in mind, our engineers designed this case to be compatible with OtterBox screen protection options. If you prefer a case with a built-in screen protection option, we'd suggest taking a look at our standard Defender Series case. Give us a call at 1-855-688-7269 if you have any questions.
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The outter box case is all I purchase for all my Ipads..etc Its the best case I've used.
I would recommend this to a friend - Cons mentioned:Screen protector
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always purchased Otterbox for all of our electronics Very disappointed they no longer have the screen protector with the case, had to purchase a separate screen protector so the screen is protected.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
Good security case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good heavy duty case that provides ample protection for the iPad
I would recommend this to a friend It ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dark Blue bars align on bottom sometimes they pop around very annoying have to power down to get rid of them
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope you enjoy the protective nature of your Defender Pro Series case! If any needs arise related to your case, please do not hesitate to give our amazing CS Team a call at 1-855-688-7269.
Just ok.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is a bit awkward/difficult to take out of the case to use or likewise to take out of the case to place it back on top for storage.
No, I would not recommend this to a friend