Customer Ratings & Reviews
- Model:
- 77-80260
- SKU:
- 6423994
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Defender Pro Series case offers excellent protection and a snug fit for iPads, with many praising its ease of use and integrated stand. However, some customers find the case expensive and bulky, and note the lack of a screen protector. The weight of the case is also a point of contention for some users.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Screen protector
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always purchased Otterbox for all of our electronics Very disappointed they no longer have the screen protector with the case, had to purchase a separate screen protector so the screen is protected.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Hard to attach
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a hard time getting this attached to my new iPad. Returned it within 30 minutes of buying it. No problem on the return, easily exchanged it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced difficulty with the application of the Defender Pro series case for your iPad device. Our amazing CS Team is always happy help or troubleshoot. Should you encounter anything that we may help with in the future, please give our CS Team a call at 1-855-688-7269 and we are happy to assist!
- Pros mentioned:Protection
Great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The outter box case is all I purchase for all my Ipads..etc Its the best case I've used.
I would recommend this to a friend - Pros mentioned:Case quality
Good security case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good heavy duty case that provides ample protection for the iPad
I would recommend this to a friend Just ok.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is a bit awkward/difficult to take out of the case to use or likewise to take out of the case to place it back on top for storage.
No, I would not recommend this to a friend- Pros mentioned:Protection
great protector
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent protection especially for when kids are using the Ipad.
I would recommend this to a friend - Pros mentioned:Protection
iPad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great if you need lots of protection for iPad due to hard use. Also great for kids iPads. Kids can be rough with their electronics
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know everything is going well with the Defender Pro Series Case, though we thought we'd check in just to be sure since the two stars you gave are actually the second-lowest rating. If you have any questions or concerns, just give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help!
Happy Holidays!
OtterBox Customer Service Team
- Cons mentioned:Screen protector
No screen cover
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was surprised and disappointed to find that this case does not have a screen cover, like previous otterbox defender cases had. I will be returning it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize for any confusion! For iPad devices, the Defender Series case features a built-in screen protector and the Defender Pro Series case does not feature a built-in screen protector, allowing it to pair perfectly with any of our screen protection options available for the device. Please reach out to our CS Team by phone or via chat, should further questions arise, and we are happy to help!
- Cons mentioned:Screen protector
No longer has a screen protector!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Otterbox used to come with a built in screen protector that made this case a sealed unit. They now no longer include it. Nowhere does any of the literature or box mention that it no longer has a built in screen protector. This is important for my use. Very disappointed. Will not buy again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. Keep in mind, our standard Defender Series case for that iPad does include a built-in screen protector. Feel free to check out our website to see that case! If you have any questions, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
It ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dark Blue bars align on bottom sometimes they pop around very annoying have to power down to get rid of them
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We hope you enjoy the protective nature of your Defender Pro Series case! If any needs arise related to your case, please do not hesitate to give our amazing CS Team a call at 1-855-688-7269.
- Pros mentioned:Protection
Protection for your iPad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a tough protector and will take care of your iPad.
I would recommend this to a friend - Pros mentioned:Ease of use
Outerbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful. Easy to install and works as specified in ad
I would recommend this to a friend - Pros mentioned:Ease of use
Fine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my daughter working good so far yay!!!!
I would recommend this to a friend OtterBox iPad case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good protection but it’s a little pricey.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, John! We hope you enjoy the amazing features and great protection of the Defender Pro Series case for your iPad. Should any questions arise, please feel free to reach out, as we are always happy to help!
Disappointed customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this not knowing that I could not get Internet on it.. It disappointed to find out that it's not even possible
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're guessing that this review was to have landed on the product page for the iPad rather than an OtterBox case, as our stuff definitely wasn't designed to provide internet coverage. We trust that Best Buy will be able to help get this straightened out for you so you can reach the people who would most benefit from it, and if we can ever be of any Otter assistance, just give us a ring at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Good quality, NO screen protector.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, holds up well, downfall is NO screen protector. We bought this because we've purchased it before because it had a screen protector, but now it doesn't.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Laura!
We're sorry to hear about your disappointment with your Defender Series Pro! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great protection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. Protects the iPad, especially from when children drop them.
I would recommend this to a friend Ipad otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome as an otter box. The bad part is they dont sell it with the screen protector anymore. Everything has to be bought seperate.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Alex,
We're sorry for any disappointment this change has caused. We've removed the built-in screen protector based on consumer feedback aimed at a more direct experience between the user and device. If you're looking for a premium protective experience, you can also pair the Defender Series Pro case with our Amplify screen protector. Feel free to contact us at 1-855-688-7269 with any further questions or comments and we'd be happy to help.
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Wish I read the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. For $80 I want my screen protector built in. Don’t mess with what’s worked and been a significant benefit of buying Defender series products
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that OtterBox is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No screen protector with case, sturdy design but let down because I had to buy a screen protector too
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! After extensive design testing, our engineers determined that the best possible interaction with the screen of your device was without the addition of a built-in screen protector. Having said that, our tests have shown that this case provides the same level of drop protection as past Defender Series cases did. If you run into any other issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team