Customer Ratings & Reviews
- Model:
- 77-80260
- SKU:
- 6423994
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Defender Pro Series case offers excellent protection and a snug fit for iPads, with many praising its ease of use and integrated stand. However, some customers find the case expensive and bulky, and note the lack of a screen protector. The weight of the case is also a point of contention for some users.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Protection
great protector
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent protection especially for when kids are using the Ipad.
I would recommend this to a friend - Pros mentioned:Protection
Protection for your iPad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a tough protector and will take care of your iPad.
I would recommend this to a friend OtterBox iPad case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good protection but it’s a little pricey.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, John! We hope you enjoy the amazing features and great protection of the Defender Pro Series case for your iPad. Should any questions arise, please feel free to reach out, as we are always happy to help!
- Pros mentioned:Protection
iPad case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was great if you need lots of protection for iPad due to hard use. Also great for kids iPads. Kids can be rough with their electronics
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know everything is going well with the Defender Pro Series Case, though we thought we'd check in just to be sure since the two stars you gave are actually the second-lowest rating. If you have any questions or concerns, just give our friendly Otters a call at 1-855-688-7269 and we'll always be happy to help!
Happy Holidays!
OtterBox Customer Service Team
- Pros mentioned:Ease of use
Outerbox
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful. Easy to install and works as specified in ad
I would recommend this to a friend - Cons mentioned:Screen protector
No longer has a screen protector!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Otterbox used to come with a built in screen protector that made this case a sealed unit. They now no longer include it. Nowhere does any of the literature or box mention that it no longer has a built in screen protector. This is important for my use. Very disappointed. Will not buy again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. Keep in mind, our standard Defender Series case for that iPad does include a built-in screen protector. Feel free to check out our website to see that case! If you have any questions, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Pros mentioned:Ease of use
Fine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my daughter working good so far yay!!!!
I would recommend this to a friend Disappointed customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this not knowing that I could not get Internet on it.. It disappointed to find out that it's not even possible
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're guessing that this review was to have landed on the product page for the iPad rather than an OtterBox case, as our stuff definitely wasn't designed to provide internet coverage. We trust that Best Buy will be able to help get this straightened out for you so you can reach the people who would most benefit from it, and if we can ever be of any Otter assistance, just give us a ring at 1-855-688-7269 and we'll always be happy to help!
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
nah…returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned this item. too bulky and difficult. would not recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are glad to hear that the retailer helped with this issue. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, if we can help with any future questions about products!
- Pros mentioned:Protection
Great protection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case. Protects the iPad, especially from when children drop them.
I would recommend this to a friend Good quality, NO screen protector.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, holds up well, downfall is NO screen protector. We bought this because we've purchased it before because it had a screen protector, but now it doesn't.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Laura!
We're sorry to hear about your disappointment with your Defender Series Pro! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Ipad otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works awesome as an otter box. The bad part is they dont sell it with the screen protector anymore. Everything has to be bought seperate.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Alex,
We're sorry for any disappointment this change has caused. We've removed the built-in screen protector based on consumer feedback aimed at a more direct experience between the user and device. If you're looking for a premium protective experience, you can also pair the Defender Series Pro case with our Amplify screen protector. Feel free to contact us at 1-855-688-7269 with any further questions or comments and we'd be happy to help.
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Wish I read the box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No stars. For $80 I want my screen protector built in. Don’t mess with what’s worked and been a significant benefit of buying Defender series products
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that OtterBox is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No screen protector with case, sturdy design but let down because I had to buy a screen protector too
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! After extensive design testing, our engineers determined that the best possible interaction with the screen of your device was without the addition of a built-in screen protector. Having said that, our tests have shown that this case provides the same level of drop protection as past Defender Series cases did. If you run into any other issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not for kids.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.totally not for kids - the back / stand piece just gets separated and thrown around. Glass cracked in two months. The slot protectors for the ipad 9 are covered by the back piece and are hard to remove. Worst case for a child! Skip. And it's just plastic anyway. I don't think this was would protect in a real drop. Otterbox is a lot of hype.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We appreciate the candid feedback and are genuinely sorry to hear you've had such a discouraging experience with the Defender Pro Series Case for your family's iPad. What's most concerning, of course, is that the display of the device was damaged. We actually put forth every effort we can to limit the potential for such a thing, but unfortunately, there are still many unique dynamics that play a role.
Our warranty won't be able to help with repairs, but we would very much like to help get you set up with a new case for a fresh start on that side. Please feel welcome to give us a call at 1-855-688-7269 and we'll go from there.
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Price
Regret the Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and sturdy, but…extremely inconvenient. Difficult to remove from iPad and doesn’t prop-up iPad very well. Not worth the hefty price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you are finding the Defender Pro Series case to be inconvenient for the way that you use your device. The Defender Pro is designed to offer rugged protection for your iPad. Should you wish to explore other case options, we have some slimmer or sleeker style cases as options for this device as well. If our Customer Service Team may assist you in any way, please feel free to give us a call at 1-855-688-7269 and we are happy to help!
You really need to add "screenless" to the title..
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So Otterbox decided to make a screenless case after making cases with screen protection built in since the ORIGINAL 1st IPAD all the way to the 7th gen. So not putting SCREENLESS in the title for all your previous consumers seems like a pretty awful decision....... on top of being insanely overpriced for what it is now.....
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Case review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it’s suppose to nothing more at all. S
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Well, protection is our top priority, so if your Defender Pro Series case is taking care of business then we'll call it a super Otter jackpot! Enjoy the case, and feel free to give us a call at 1-855-688-7269 if you ever have any questions, and we'll always be happy to talk shop!
Happy Holiday Season,
OtterBox Customer Support
- Cons mentioned:Screen protector
No Screen Protection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning because item was not as described- there isn’t any screen protection. I had to order a new otterbox from another site after reading reviews.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Our apologies for the confusion prior to purchase, but it is accurate that this Defender Pro Series case does not include a screen protector. We weren't quite sure where you read it described as having one, as this product listing doesn't mention such a feature, but regardless, we regret that you felt misled.
Sounds like you've landed on something else that's going to work for you, and we're thrilled you opted to stay in the Otter family! If we can ever be of any assistance down the road, just give us a call at 1-855-688-7269 and we'll get right on the case.
Happy New Year!
OtterBox Customer Support
Very nice cover
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I feel that my device is very secure in this case. I must admit it took me a few minutes to figure out how to get the iPad inside the cover but it was easy to do once I found a video.
I would recommend this to a friend