Customer Ratings & Reviews
- Model:
- 77-80260
- SKU:
- 6423994
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Defender Pro Series case offers excellent protection and a snug fit for iPads, with many praising its ease of use and integrated stand. However, some customers find the case expensive and bulky, and note the lack of a screen protector. The weight of the case is also a point of contention for some users.
This summary was generated by AI based on customer reviews.
Great protection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Strong case for your I Pad. Can't go wrong with this.
I would recommend this to a frienddon't buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.crap don't buy it my I pad was busted in 48 hours..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.
- Cons mentioned:Screen protector
No Screen Cover!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought. No screen protector. I would not recommend for kids.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! After extensive design testing, our engineers found that the best interaction with the advanced display of your device was without the addition of a built-in screen protector. That being said, all of our tests have shown that the drop protection provided by your case will still meet the expectations set by Defender Series cases of the past. If you're looking to add an extra level of protection to that screen, your case is also compatible with Amplify and Alpha Glass! Please don't hesitate to reach out to our Customer Service Team through the link below if you run into any problems with your OtterBox.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Would not buy again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter broke her tablet in less then a day after she dropped it
No, I would not recommend this to a friendPoor Quality new design
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new way they make these cases are a joke the old way was much better these new ones lasts 2-3 months then start doing weird stuff but any who pro is u can keep ordering a new one every time it breaks jus pay for shipping
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you are experiencing repeated issues with your Defender Pro Series case. Thank you for utilizing our amazing warranty for issues with products that you encounter. Our Customer Service Team is here to help you whenever an issue arises!
- Cons mentioned:Screen protector
No screen protection
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No screen protector?? Garbage. It should include the screen protector like it used to.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Christina!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
WoW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely returning this is the first time there is no plastic screen shield on a otterbox defender brand new specially almost 100 bucks and doesn’t have one that’s crazy definitely going back can’t believe this!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this. We decided to forego the built-in screen protector to ensure full functionality of your iPad's curved screen. We assure you this case still went through extensive testing to ensure it will provide some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again.
If you're looking for an extra line of defense, please feel free to check out our Alpha Glass screen protector on our OtterBox website.
See you there,
obcst
Cut Outs Didn’t Line Up with iPad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately this cover does not line up correctly with the iPad. The camera lens is partially covered so pictures have a black line. Some buttons were accessible , not microphone . Taking it back. Also putting it on was not intuitive.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Definitely sounds like a device/case mismatch here, as we're really dialed in when it comes to making sure of an accurate fit in order to provide maximum protection and performance. We'd love to help get to the bottom of things and figure out the best path forward for a great Otter experience, so please do feel welcome to give us a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Ipad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is not waterproof lol it does not do good when your 4 year old dunks it in the bathtub. Dod work really well before then though.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Taylor! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Not so Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No glass protector and not as easy to hold as the regular defender.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you end up running into any issues with your case, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Simply reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Ipad defender Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great case for an iPad. Very hard plastic and doesn’t make much sense when you stand it up. We returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Joseph! We are sorry you didn't like this case for your Apple iPad. However, we do make a variety of different cases for your device if you would like to try those!
Won't buy another Otter product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like all things Otter Box, this is terrible. If you want to charge plug something in, good luck. You have to remove it to do practically anything with it. Returning it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear you're having some trouble with access to your iPad charge port while using the Defender Pro Series case. Is it the original Apple lightning cable that you're struggling with? Although we aren't able to test for or guarantee compatibility with all of the various third-party accessories available these days, that one should work just fine with the case. In addition, we make a number of cables that will also bridge the gap.
Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!
Kindly,
OtterBox Customer Service Team
This product is junk.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product for my sons iPad, and his screen cracked in two places, when he accidentally dropped it only from 12 inches off the ground.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Didn't fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not fit the IPad that I bought it for, but return was easy.
No, I would not recommend this to a friendPoor choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter to protect her iPad. The screen cracked with one accidental drop. Very disappointed that this did not perform better as I usually have good luck with these products.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jack,
We're very sorry to learn about the damage to your daughter's iPad. While our products are tough, they aren't 100% infallible in all drops or falls. We're unable to repair or replace the device, but we can help with a new OtterBox. If you'd like to set this up, please call us at 1-855-688-7269.
Sincerely,
Team OtterBox
Doesn’t fit !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my iPad 8th generation. Absolutely can not put this on. I’ve looked online but can’t find out how. So frustrating! Will be returning this case. Would not recommend this at all .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble with the installation of your Defender Series Pro! The good news is, we have a helpful installation video for that case, so if you haven't returned yours yet, check that out here: https://www.youtube.com/watch?v=VppNE6dXw2g
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expensive as this product is, it fail to do its job. I should of just bought a case protector on Amazon for half the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the very best from the Otter brand, and we genuinely do put forth every possible effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the greatest protection available to help limit the potential for disheartening outcomes.
Sounds like something definitely didn't work out with your iPad, and we're very sorry to hear that. Unfortunately, our warranty won't be able to help with any device repairs or replacement, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Give my money back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is not worth your money broke after 20 days of purchase.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are sorry to hear that you experienced a breakage issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse cover. Did not protect the ipad at all. My son used it and it didn’t protect it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear about your experience with the Defender Series Pro case for your iPad. We know how frustrating that can be. Though our cases are tough, there are some variables that can't be accounted for. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Ipad case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont fit the ipad. They sold me rhe wrong gen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We would recommend reaching out to the retailer where you purchased the case for a return or an exchange, per the retailer's specific policies.