Customer Ratings & Reviews
- Model:
- 77-80260
- SKU:
- 6423994
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the Defender Pro Series case offers excellent protection and a snug fit for iPads, with many praising its ease of use and integrated stand. However, some customers find the case expensive and bulky, and note the lack of a screen protector. The weight of the case is also a point of contention for some users.
This summary was generated by AI based on customer reviews.
Poor choice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter to protect her iPad. The screen cracked with one accidental drop. Very disappointed that this did not perform better as I usually have good luck with these products.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jack,
We're very sorry to learn about the damage to your daughter's iPad. While our products are tough, they aren't 100% infallible in all drops or falls. We're unable to repair or replace the device, but we can help with a new OtterBox. If you'd like to set this up, please call us at 1-855-688-7269.
Sincerely,
Team OtterBox
Doesn’t fit !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my iPad 8th generation. Absolutely can not put this on. I’ve looked online but can’t find out how. So frustrating! Will be returning this case. Would not recommend this at all .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble with the installation of your Defender Series Pro! The good news is, we have a helpful installation video for that case, so if you haven't returned yours yet, check that out here: https://www.youtube.com/watch?v=VppNE6dXw2g
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expensive as this product is, it fail to do its job. I should of just bought a case protector on Amazon for half the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the very best from the Otter brand, and we genuinely do put forth every possible effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the greatest protection available to help limit the potential for disheartening outcomes.
Sounds like something definitely didn't work out with your iPad, and we're very sorry to hear that. Unfortunately, our warranty won't be able to help with any device repairs or replacement, but we would very much like to help get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Didn't fit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This did not fit the IPad that I bought it for, but return was easy.
No, I would not recommend this to a friendGive my money back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item is not worth your money broke after 20 days of purchase.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are sorry to hear that you experienced a breakage issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Don’t buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse cover. Did not protect the ipad at all. My son used it and it didn’t protect it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Oh no! We're so sorry to hear about your experience with the Defender Series Pro case for your iPad. We know how frustrating that can be. Though our cases are tough, there are some variables that can't be accounted for. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Ipad case
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont fit the ipad. They sold me rhe wrong gen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We would recommend reaching out to the retailer where you purchased the case for a return or an exchange, per the retailer's specific policies.
Poor material
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money. Toddler absolutely destroyed this with very few drops in less than 2 months.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item didn’t fit my iPad. The employee was not aware of that.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there,
We're sorry to hear the iPad didn't fit in the OtterBox. Just to clear things up, are you using the iPad (7th gen, 8th gen, or 9th gen) or a different device? Either way, feel free to give us a ring at 1-855-688-7269 for further troubleshooting.
Kindly,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Mrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn’t come with a screen cover just the box. No directions on how to put the box on
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Apologies for the confusion prior to purchase, but it is correct that this Defender Pro Series case does not include a screen protector. We do make a couple of glass screen protectors that can be paired with the case if that's something you'd be interested in. And if you're still struggling with installation, we'd be more than happy to talk you through the process.
Just give our friendly Otters a call at 1-855-688-7269, and we'll get right on the case!
Best,
OtterBox Customer Support
Defend what
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible case $85 for nothing my son dropped his iPad on the floor 1 time and the whole screen shattered
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of the damage your son's iPad sustained to its display while under the watch of the Defender Series Pro case. We truly do put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to some unique dynamics that prevent us from being able to eliminate all risk.
Our warranty won't be able to help with device repairs or replacement, though we'd very much like to help get your son set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to reach us at 1-855-688-7269, and we'll be glad to assist you further.
Kindly,
OtterBox Customer Support
- Pros mentioned:Protection
Safe and Rugged
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once Again Otterbox delivers!! This case /stand is suitable and rugged. Feels safe and I'm not worried about dropping it!!
I would recommend this to a friend - Pros mentioned:Protection
Works and looks great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the way this item looks and I know it works because I dropped my ipad and it is fine.
I would recommend this to a friend - Pros mentioned:Protection
Army strong
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Real love the cases. Bring a army aviator this case protects my iPad from being crushed or dropped
I would recommend this to a friend - Cons mentioned:Screen protector
No screen protector
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a new IPAD and OtterBox for my young child, thought this would come with a built in screen protector like the older ones but was disappointed to open and see it didnt. Had I known it didnt come with the built in screen protector I would have simply ordered the kids version and a standalone screen protector. Looks like i will return this and research other options. Would like to add the case it self seems sturdy as in previous cases, but i think the $90 purchase waranted a built in screen protector
No, I would not recommend this to a friend - Pros mentioned:Protection
Great for kids
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My kids are notorious for dropping their iPads and shattering the screens. This case has protected their iPad very well.
I would recommend this to a friend - Pros mentioned:Protection
Apple iPad 9th generation case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality for protection and coverage for my tablet.
I would recommend this to a friend - Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend this to a friend
Good One
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection and it doesn't collapse when using the Ipad
I would recommend this to a friendNo instructions included and website shows old ver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't install case. NO INSTRUCTIONS were included and Otter's website has video for older model that does not match the new model/ver. Terrible. Can't rate protection as I can't get it put on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there! So sorry for any trouble you've had in getting the Defender Series Pro case situated on your iPad. We'll provide a link to one of our installation videos for you below that we hope helps. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
https://www.youtube.com/watch?v=7OXDeax6Sp0
Kindly,
OtterBox Customer Support