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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 585 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers admire the Defender Pro Series for its excellent protection and ease of use, praising the case's snug fit and high-quality construction. However, some find the case heavy and bulky, and the lack of a screen protector is a common complaint. Other criticisms include the limited adjustability of the stand and the relatively high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 585 reviews
  • Rated 5 out of 5 stars

    ipad case review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product was very impressed with how sturdy it is and it kept my ipad secure! also can’t beat the warranty

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Built like a tank

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bulky protective case. Protects the iPad but nearly tripled the thickness. Too much for me.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so glad you are enjoying the rugged protection that the Defender Pro Series case was designed to offer the iPad device. Our Customer Service Team would be more than happy to explore other case options that may feel less bulky or thick. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    The Price is Right!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is well designed and fully thought out. Well worth the money if you are worried about protecting your investments. I use this case with the Zagg Invisishield and an Apple Pencil tucked into the case cover and have 0 complaints so far.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit for my ipad and it protects the product very well. Seems almost indestructible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good item to have on kid’s tablets for all the drops

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great with one bummer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Versatile and rugged, easy to put on my iPad. Only complaint is the flap for the pencil completely comes off when you open it. It is pretty easy to put it back on but it is still a pain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case for my son ipad to protect it - its reugged and good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Otter Box always delivers a quality case. I’ve bought several for my phones and iPads and have always been satisfied.I have tried other cases and always come back to Otter Box. I definitely recommend their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely love it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it!!!! Well, honestly, what’s not to love about an iPad. I have had a mini for many years and it was great too but having the big screen is icing on the cake!!! Now just so I don’t drop it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otter box for the Apple air 4th gen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So get far it’s ok.. the little side piece that opens for the pencil broke off the first day within 15min as did the one on my 11pro iPad otter box case… but overall they are ok..

    I would recommend this to a friend
  • Cons mentioned:
    Stand

    Rated 3 out of 5 stars

    It’s Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Side piece is flimsy and the stand doesn’t have that many positions is the only bad things and it hard to put together had to have representative put it on

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Mark,

      We're sorry to hear that side piece is flimsy and that you're disappointed with the lack of standing options. We test our products for over 200 hours to make sure it's ready to safeguard your devices. Please know that if anything should happen to the case that it's backed by our limited lifetime warranty! We'd be happy to share your feedback about the standing positions.

      Call us at 1-855-688-7269 if you have further questions or comments.

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Very durable and protective

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable and protective of my iPad. Not the easiest to get on and off but I’d rather it stay put.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects really well, but the charging port pushes too hard on the chargers and now my charger won’t charge in certain positions. Removing the case solved the issue.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Lee!

      We're sorry to hear that your Defender Series Pro is leaving you a little disappointed! It's odd to hear that your case is putting pressure on your charging cable. We'll be sure to let our design team know about your odd experience. In the meantime, give us a call at 1-855-688-7269, and we'd be happy to look into getting your case replaced.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Solid Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the new Otterbox for the iPad Air. It is much smaller then the older models we had for our other iPad products. You do have to buy a glass protector though since this does not have a front cover.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As all the Apple products they are high quality even if they are made in china, I am still learning on how to operate but I am enjoying my iPad Air

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPad review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using cell phones, not a laptop, for all of our computer needs. The iPad is so much better than using a cell phone and more compact than a laptop for traveling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good but price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and all, although, the girl charged me full price for it when it was on sale and refused me the sale price, which wasnt okay but i needed a case anyways

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sturdy case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was one of the few available rugged options for the iPad air. So far so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my daughters iPad for Christmas and she loves it. It’s heavy duty and protects it when it drops which happens often with little ones. Wish it came in different colors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with purchase. Daughter has enjoyed using it with her iPad!

    I would recommend this to a friend