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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 461 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the Defender Pro Series for Galaxy Note20 5G for its excellent protection and good fit, highlighting ease of use and a comfortable grip. However, some customers express concerns about the lack of a screen protector and the relatively high price. While some find the case slightly bulky, others appreciate its protective qualities and lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-16 of 16 reviews
  • Pros mentioned:
    Case quality, Protection

    Rated 4 out of 5 stars

    Great case!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that the holster is horizontal now instead of vertical, but I love the case itself. My phone has taken a couple of falls, including one on pavement when I tripped while running -- the case has protected my phone every time!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    The best phone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Defender Pro case is the best. I had it on my Note20 for over a year. Traded the phone in with absolutely no damage and not a scratch on the screen without a screen protector and it was dropped numerous times. I'm picking up the same one for my S22 Ultra. I won't use any other case.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 4 out of 5 stars

    Good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality strong case should protect phone from drops holes to belt very well

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    The case is great, the Employee, not so much.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well made as all OtterBox cases are. Does protect it in my job as a field tech. Best Buy employee at the store said it was OK with Qi charging via a Stand Charger, and showed me his, saying it worked for him...well, it doesn't really. Still like it, but after a long day, I would rather plop it in a stand, not fumble with a cord.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Quality case cheap

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    UalityLove the case great price the best clip works very well and as a stand as well most cases I've had this feature is very finicky but this case is very quality

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Amazing case for a N20

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been protecting my n20 no problem. Did have to cut the usb slip off though as I hate that thing. But yeah great solid case for your N20.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    OtterBox always!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the otterbox for our phones. I always buy them before I finish the purchase of our phones just to make sure the phones are always covered.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Best case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case works really well with my phone. I am happy that I decided to purchase it. I found it a lot cheaper at Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case, very well made. Protects my phone and it’s black in color so it won’t show dirt.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great protection

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for my phone. This case isn't too bulky and keeps my device scratch free

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Great phone case!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone case. If you work in the construction industry. This is the case to have.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what’s supposed to. It’s a solid case, cannot go wrong

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    otter box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best quality case ever!!! will recommend..........

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice keeps my phone in great shape!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Worth the Money!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case. I only use OtterBox for all of my smartphone buys.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality
    Cons mentioned:
    Wireless charging

    Rated 1 out of 5 stars

    no wireless charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not do wireless charging.. the case is thick as a brick. good quality, but hassle to charge. they should put a label saying not capable of wireless charging

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We're so sorry this Defender Pro Series case isn't delivering the same seamless charging experience you were hoping for. That's strange because this case was tested to compatible with Qi Wireless charging. We'd love to learn more about your situation, so we can figure out the best way to help. Please feel free to contact us through our website under "How Can We Help You?" and select "General Questions."

      Best,
      obcst OtterBox