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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 461 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers praise the Defender Pro Series for Galaxy Note20 5G for its excellent protection and good fit, highlighting ease of use and a comfortable grip. However, some customers express concerns about the lack of a screen protector and the relatively high price. While some find the case slightly bulky, others appreciate its protective qualities and lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-12 of 12 reviews
  • Pros mentioned:
    Ease of use, Fit
    Cons mentioned:
    Holster, Price

    Rated 5 out of 5 stars

    Otter Box for Galaxy Note 20

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great, looks good, and easy to use. Perfect for my new phone. I haven't had any issues with it so far. The clip on the holster for my last case broke right away, so I am enjoying having a holster again. The Otter Box is expensive, but seem to be worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Expensive but it works.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this case for a few months now. Have dropped my phone a few times and so far so good. Of course if the phone was to be dropped on its screen this wouldn't do anything when it is dropped anywhere else it does indeed protect your phone quite nicely. The grip feeling is very nice too. My only thing is that I got a cheaper knock off for the wife from Amazon that felt just as good as this OtterBox... but with the OtterBox costing 50 bucks when new is a bit rough.

    I would recommend this to a friend
  • Cons mentioned:
    Price, Screen protector

    Rated 4 out of 5 stars

    OtterBox Defender for Galaxy Note20

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the otterbox products as they are durable and protect your device, a bit pricey and does not have the built in screen protector so purchased a shield separately

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    N/A easily to use. Even though is kind of expensive but it's worth the price.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Overall good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection for your phone. A little expensive but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, tough for harsh use. Pricy but totally worth it

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Expensive but good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong, durable and i have already put this case to use. I have dropped my phone while getting out of my pocket and once trying to be super awesome and just dropped and it did its job i happy i bought it. The price is a little high but it was worth it

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Must have for phone droppers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a Otterbox and if you've used em before its just the same awesome. Its pricey but if your like me and drop phones alot then spending $60 to protect you $1400 phone makes perfect sence

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Pricey but effective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are usually great phone cases. They're just a lil expensive. For a few bucks more, you can simply pay the deductible for some insurance plans to replace the phone lol

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect case. Very manly, black, durable, secure but expensive

    I would recommend this to a friend
  • Cons mentioned:
    Price, Screen protector

    Rated 2 out of 5 stars

    $60 for this?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The is the cheapest Otter Box Defender I have ever owned. I still dont understand why they did away with the screen protector and the price still went up.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about any disappointment with your Defender Series Pro case! After exhaustive design testing, our engineers determined that the best way to interact with the screen of your device was without the addition of a built-in screen protector. That being said, our drop tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. Keep in mind, this is also our Defender Series Pro case, so it includes an anti-microbial agent in the case itself to keep your OtterBox protected from many common germs. If you end up running into any issues with the case itself, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    To much money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the money. It’s case just like any other you can buy for $15. Over priced

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear that your Defender Series Pro didn't live up to your expectations. Keep in mind, the price of that case reflects not only the hundreds of hours of design testing that go into that case design but also the world class warranty that backs your case. If you run into any issues with your OtterBox, please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox