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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 461 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers praise the Defender Pro Series for Galaxy Note20 5G for its excellent protection and good fit, highlighting ease of use and a comfortable grip. However, some customers express concerns about the lack of a screen protector and the relatively high price. While some find the case slightly bulky, others appreciate its protective qualities and lightweight design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 184 reviews
  • Pros mentioned:
    Grip, Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Expensive but it works.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using this case for a few months now. Have dropped my phone a few times and so far so good. Of course if the phone was to be dropped on its screen this wouldn't do anything when it is dropped anywhere else it does indeed protect your phone quite nicely. The grip feeling is very nice too. My only thing is that I got a cheaper knock off for the wife from Amazon that felt just as good as this OtterBox... but with the OtterBox costing 50 bucks when new is a bit rough.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use Otterbox for all of my phones. I usually buy them directly from Otterbox but the day I got the phone this one was on sale for less than what Otterbox was charging. I recommend highly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Provides solid protection for my mechanic husband. Not too bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Nice case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfect and feels secure in hand. Not too bulky. Feels like it will protect well

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Defender case gives good protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit perfectly, does its job. Gives good protection. Just wish it had a built in screen protector. For the price it should have had one.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox is a good investment

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox has provided excellent protection for my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Otterbox aka Ole Reliable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phone several times. My glass screen protector is cracked. This case will not protect your screen. From my experience so far, it will protect the rest of your phone. It's Otter Box. If you've used them before, it's a pretty standard, not fancy case. Three pieces (two hard plastic that snap together and a soft plastic outer shell), the charging port is covered, but the speaker, microphone, and pen holes are not covered.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fits perfectly and the protection is second to none. If you are going to spend over a thousand dollars for a cell phone you need the best to protect it and this is it. I work in construction and it has saved my buttocks a few times, I highly recommend this case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Best phone case the the Note20

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my phone really well and does have impressive cushioning on the sides and edges. Hopefully I wont have to test that but overall otterbox is the best at protecting my expensive electronics. The case is slightly thicker but that protects the screen and the rear camera from scratching when placed down.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    From a non-Otterbox Fan: This is a Perfect Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case because I bought this phone on day one and there were no others in production yet. Having said that, it has turned out to be everything one could love in a holster case. Easy to get the phone in and out, transmits good vibrating sensitivity to the beltline, sturdy, protective. I am surprisingly impressed and pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case and brand. I always use otter box and never disappointed. The only thing I wish is that they had a built in screen protector for the note 20 ultra, but I get why they do not have that option due to the fingerprint reader and other features.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps the wifes phone protected from drops and makes the phone easier to hold on to. Have used otter box for many years and dont really like other cases. It does what it suppose to do.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter Pro Samsung 20 Note Protector.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong. Well built. An inside cover and an outside strong frame with reinforced corners. I drop my phone a lot.A Best Buy representative recommended the Otter Pro and so far my phone is in one piece no scratches. The outside frame has to be removed to take a photo which is easy and fast. Also keeping the entire phone protected. I would recommend if hard on phones. I have dropped my phone face down not a scratch. Other protectors look cute hardly offer this safety. I would say almost military grade protection. It looks and feels strong. I do not replace my phones often, so well worth the investment.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this otter box. It protects my cell phone. A little bulky. Love the clip when walking. Can clip on your pants, purse. Overall great case.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    OtteeBox

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the OtterBox. I have used products similar to this one in the past. Well worth it for protection of my phone. Great for my arthritic hands as well; nice grip to prevent a slip. LOL

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 4 out of 5 stars

    Great case!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate that the holster is horizontal now instead of vertical, but I love the case itself. My phone has taken a couple of falls, including one on pavement when I tripped while running -- the case has protected my phone every time!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very protective case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 3 piece design cushions the phone from drops and impacts. Very well designed and provides extra insurance to protect your investment in your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Unbreakable

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits nicely on my phone. My little boy likes to run and throw it. Phone has not broke and continues to work great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case for protection but does not have built in screen protector

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best for safety, bad for aesthetics!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this product on a discount and I can tell you otterboxes are the best choice if you REALLY wanna protect your phone. It doesn't look the best, it makes all the work done by these companies to reduce bezels around the screen, redundant but your phone will never be damaged, thats for sure. Definitely will recommend, if how your phone LOOKS doesn't matter as much to you!

    I would recommend this to a friend