Customer Ratings & Reviews
- Model:
- 77-65254
- SKU:
- 6422025
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Defender Pro Series for Galaxy Note20 5G for its excellent protection and good fit, highlighting ease of use and a comfortable grip. However, some customers express concerns about the lack of a screen protector and the relatively high price. While some find the case slightly bulky, others appreciate its protective qualities and lightweight design.
This summary was generated by AI based on customer reviews.
Phone case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very durable. It is a larger case if that is ok. Buy protects phone. Dry well.
I would recommend this to a friendGreat fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and fits great but they could do a little better on smoothing the edges
I would recommend this to a friendPhone case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like it just wish it had a kick stand and maybe a magnet for mount
I would recommend this to a friendCell Phone Case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There great products my family and I have used this product for years.
I would recommend this to a friendArchie
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service... Ernesto was friendly... will definitely recommend him
I would recommend this to a friendowner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they were a pretty good the gentleman who service was very nice.
I would recommend this to a friendGreat Case, not For screen protectors.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy case, however, does interfere with most screen protectors.
I would recommend this to a friendGood Quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good product, steady and strong. I can use for a long time.
I would recommend this to a friendotter Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good case but does not well upright charging stations
I would recommend this to a friendMr
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Device is sturdy and provides good protection for my phone.
I would recommend this to a friendVery nice, exclent for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice phone, excellent features like the camera...thanks
I would recommend this to a friendNote20
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality phone would recommend!!!!!!!!!!!!!!!!
I would recommend this to a friendWAITING
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven't gotten the phone yet, I just found out yesterday from a T-Mobile rep, that I may not get the phone, due to Samsung discontinuing the NOTE SERIES. She also said Samsung had them to send all their inventory back to them.
I would recommend this to a friend- Pros mentioned:Case qualityCons mentioned:Wireless charging
no wireless charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.does not do wireless charging.. the case is thick as a brick. good quality, but hassle to charge. they should put a label saying not capable of wireless charging
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Pro Series case isn't delivering the same seamless charging experience you were hoping for. That's strange because this case was tested to compatible with Qi Wireless charging. We'd love to learn more about your situation, so we can figure out the best way to help. Please feel free to contact us through our website under "How Can We Help You?" and select "General Questions."
Best,
obcst
A little bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had no issues with the otter box. It will definitely withstand a drop from significant height. The only thing I would recommend is to purchase a screen protector a a this product does not include one. Also it is quite bulky with the carry case on.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Billy!
We're glad to hear that you're happy with your Defender Series Pro! We appreciate your feedback about getting a screen protector and the size of the case, and we'll be sure to pass it up the ladder to our design team. In the meantime, if you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Slipping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox has always been my go to case for one that would protect my phone for damage. I bought a case when I bought my note 20, the inner shell has fallen apart before my eyes. I it has broken in places without being dropped. The screen protector gets moved when you lift the flap to charge your phone. I don't know what's happened but I will NEVER by an
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro case! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Bulky
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was hard and bulky. Felt like the case would last longer than the mobile :p Requires both hands for operating the mobile with this, so had returned it. Happy with caseology case, which is slimmer than this one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .HI there,
We're bummed to hear this Defender Pro Series case didn't work out for you. We designed this case with specific dimensions to maximize protection, but we understand it's not for everyone. If you're looking for something more streamlined, we'd recommend our thinner cases. Please feel free to check them out on our OtterBox website!
Best,
obcst
OtterBox case
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product but not for heavy use, I bought two in one year, but still good shockproof, protecting when you need it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know you're a fan of the Defender Pro Series case, though we were sorry to hear that you'd had the need to buy a second one within a single year. Just so you know, we've got an awesome warranty that can help with a replacement case in the event your latest one should ever become compromised in some way.
If you ever run into trouble again, just hit us up on our website and we'll be glad to help out! https://www.otterbox.com/en-us/warranty-begin
Cheers,
OtterBox Customer Service Team
It doesn't work well with the Body Guardz screen
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox - Defender Pro Series for Galaxy Note20 5G doesn't fits well with Body Guardz screen the only screen that covers the whole Note 20. Returned.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While our cases are compatible with OtterBox screen protectors, we can't guarantee compatibility with third-party screen protectors. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
Protection for sure!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HUGE! NOT THE BIGGEST FAN OF THE BULKINESS BUT THATS JUST THE DEFENDER I GUESS. Wish they would make a holster compatible with the Commuter or Symmetry.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with the size of your Defender Series Pro case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team