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Customer Ratings & Reviews

Your price for this item is $24.99
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Customer reviews

Rating 4.6 out of 5 stars with 1129 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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92%would recommend to a friend

Customers are saying

Customers are delighted by the Defender Pro Series' exceptional protection and secure fit for their Galaxy Note20 Ultra 5G phones. Many appreciate the case's high quality and the grippy feel, making it easy to handle. While some find the case a bit bulky or pricey, and others have concerns about the holster, the overall feedback highlights its protective capabilities. The weight of the case is also a point of discussion, with some finding it substantial.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 36 Showing 701-720 of 1,128 reviews
  • Rated 5 out of 5 stars

    Tried and trusted

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good, I've been using them for a long time. The design gets better for every Note model. It gets expensive because know you have to buy a separate screen protector but the end result is a really durable phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I've bought the Otter Box defender case on my last 4 phone.My opinion is it is the best protection for my phone.Since I now have the galaxy note 20 ultra 5g at a price of 1300$ the Otterbox is the only way to go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Priced too high

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong durable and very much reliable. Adds great weight balance to phone. I think phone cases cost way more than they should. I guess they feel if i can buy an expensive phone i can overpay for an case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product protects your phone like no other case i work in a high volume catering kitchen and drop my phone from time to time and have no problems still works like brand new everytime

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome case. I work in construction and needed something durable and this is it! I use my phone constantly in my workplaces in all types of conditions. We use otterbox for our ipads too. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can't go wrong with the defender series.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using Otterbox defender cases with my Samsung Notes for years. They are not indestructible but they are better than the competition. Customer service is also excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Military grade cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great cover, really military grade, Unbreakable, i you have the tempered glass in the same quality you throw your phone out of the window and don't need to be worry about!!

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 3 out of 5 stars

    Pop socket will not stick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought item because it was a great case for my note 9. When I got the new note 20 ultra it was a great case the only downside was is the pop socket would not stick to it other than that it's a great case

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're glad that you're liking your Defender Series Pro for the most part! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    High Quality Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a huge fan of otter box cases. They've always lasted me the entire life cycle of whatever phone I have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it protects the phone perfectly. my husband works in construction and he has dropped his phone quite a lot and when he removed the phone to clean it up the phone is in perfect condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy Note Fan

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I transitioned from a Note 10+ so not a whole lot of improvements. The 5G is still limited coverage in my area but is a nice feature. The s notes upgrade is also nice. Over all a nice phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth, easy, perfect transaction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered an OtterBox phone case for my new phone. Best Buy had exactly what I wanted is stock and shipped it to me the next day. Smooth, easy, perfect transaction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter Box is the case to go

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always been a huge fan Otter Box, They never failed me. The case design is very nice and tough texture to prevent slipping out of hands. It doesn't make your phone look bulky either.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Protection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only time Ive not damaged my phone was when its been in an Otterbox. The best money Ive spent when it came to my phone. Any phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case seems to be very sturdy (as were all of the previous Otter Box products I purchased before this one). It's not very easy to open, but that's not necessarily a bad thing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this model for the antimicrobial properties especially now. Hope this case lasts longer than previous Otterbox that let my phone crack. Not the screen, but the back of the phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very rugged strong durability the name says it all as it standard and is past guaranteed the last and protect your device as it always has recommend this product 100 times over

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost always been happy with Otterbox. This is probably my 6th case from them. Happu they removed the scrwen cover. Wish they had little more edge protection though.

    I would recommend this to a friend
  • Cons mentioned:
    Holster

    Rated 2 out of 5 stars

    Case protects good. Holster is iffy at best.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case offers good drop protection for the phone. I know that for sure, because it has fallen out of the holster at least 2 dozen times since bought it. I'm pretty annoyed about this. I've had it fall out 3x in a row, and each time I carefully replaced the phone in the holster and verified that it was snugly seated with no obstructions etc. And then it fell out again as soon as I turned around. I never had a problem with the defender pro for my Note 10, so either I have a defective unit or this is bad design.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your frustration with the holster on your Defender Series case! This is definitely an odd experience, so we'll be sure to let our design team know about your troubles. In the meantime, we have a wonderful warranty, so give us a ring at 1-855-688-7269, and we can get you a replacement belt clip!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Best case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protective case in the world hands down. Customer service is great, they replaced my old note 9 case after using it for 2 years because the rubber stretched, no questions asked

    I would recommend this to a friend