Customer Ratings & Reviews
- Model:
- 77-65239
- SKU:
- 6422012
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Defender Pro Series' exceptional protection and secure fit for their Galaxy Note20 Ultra 5G phones. Many appreciate the case's high quality and the grippy feel, making it easy to handle. While some find the case a bit bulky or pricey, and others have concerns about the holster, the overall feedback highlights its protective capabilities. The weight of the case is also a point of discussion, with some finding it substantial.
This summary was generated by AI based on customer reviews.
Didnt work for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super sturdy cover and im sure it protects the phone well; however, it immediately started interfering with the sxreen protector and was causing it to pull off. Had to return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Great to know the Defender Pro series has your vote of confidence in terms of protection, but we're sorry things didn't work out due to the conflict with the screen protector you were using. Unfortunately, we aren't able to guarantee compatibility with all of the various third-party accessories available these days, though the OtterBox Clearly Protected Film Screen Protector would work with the case. If we can ever be of any Otter assistance in the future, just give us a quick call at 1-855-688-7269, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case , its a clip on. however i feel there should be more protection for the screen and the cameras on the back, like total protection for the entire unit. you can get cheaper at amazon
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Ruby!
We're sorry to hear that your Defender Series Pro case wasn't all you had hoped for! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any issues with that case in the future, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not good!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it dropped my phone, The OtterBox Brock and cracked my screen… Cost me 350.00…So much for protection!!!
No, I would not recommend this to a friendNot the best OtterBox I've owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case creaks a lot while in use, and the protector that snaps on doesn't fit perfectly like they usually do. I'm still using it, but it's not the quality I'm used to from OtterBox.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Tim!
We're sorry to hear about your disappointment with your Defender Series Pro! It's certainly odd to hear that your case is creaking. We greatly appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Poor protection for phone camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for someone because he lives by this similar product. He likes the otterbox EXCEPT for this specific phone note20 ultra no protection for the camera.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lovegadgets,
We're sorry to hear the Defender Series Pro case didn't meet his standards. Our products are tested for over 200 hours to ensure they're ready to safeguard your device. The product will have a slightly raised lip to help protect the camera area. We'd be more than happy to share this feedback with our engineering team though.
Cheers,
OtterBox Customer Service Team
Otterbox
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning it due to the one I had which is a otterbox as well just not to bulky. This was alittle to thick for me. So I kept my other one.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with the size of your Defender Series Pro case! We appreciate your feedback, and we'll be sure to get it passed up the ladder. We're glad to hear that you found another OtterBox that meets your needs though! If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
otterbox what a
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this box broke months ago and I've tried contacting otterbox for a without success. i dont think i will be buying another otterbox
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey MyEcho47,
We're sorry to hear about your broken case and that you've had problems contacting us. We're available on weekdays from 8 AM to 5 PM (MT) at 1-855-688-7269 or you can place a claim on our website. Depending on when you give us a ring, you may find yourself on hold. Our Otters are working as quickly as they can to answer every call!
Kindly,
OtterBox Customer Service Team
Good quality but is missing screen cover .
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give 5 stars if it had front screen protector. Well built case as always but should not have to buy a another protector for the front .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro case! After exhaustive design testing, our engineers determined that the best way to interact with the screen of your case was without the addition of a built-in screen protector. That being said, our testing has shown that this case provides the same level of drop protection as Defender Series cases of the past. Additionally, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Overrated.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt hold up as well as advertised. Bottom of case broke when i dropped it.
No, I would not recommend this to a friendGood but Bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good case if you don't mind the size. The Samsung Note 20 Ultra is already big enough as it is so I don't like this much.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sammy!
We're sorry to hear that you're not loving your Defender Series Pro case! If you're looking for something a bit more sleek and streamlined, we'd recommend checking out our Symmetry Series case here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
- Cons mentioned:Price
Eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing case that is a bit expensive and it doesn't come with a screen protector.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! After exhaustive design testing, our design team found that the best interaction with the advanced display of your device was without the addition of a built-in screen protector. Having said that, our tests have shown that this case provides the same level of drop protection as Defender Series cases of the past. If you run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Case does not last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this case for over a year now. Within the first 2 months I dropped my phone for the first time at only about 2 ft and the edge on the case broke. I did expect an otterbox to survive a bigger fall than that. At six months, I dropped my phone for a second time and the holster broke. At least my phone survived. But, I would not buy this case again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect the very best from the Otter brand, but that doesn't necessarily mean our cases won't sustain some damage during the course of their actual purpose of helping to keep your device safe from harm. But don't worry, we wouldn't even think of leaving you hangin' with a busted OtterBox. You can use the link below to set things in motion for a brand-new warranty replacement and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Not a fan
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cracked the screen on my phone less than a week after i bought it. No screen protection
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are sincerely sorry to hear that your Note20 Ultra suffered such damage to its display while you were using the Defender Series Pro case. Were you using a screen protector as well? Please do feel welcome to touch base with our friendly Otters at 1-855-688-7269. Although we cannot extend our warranty to your device, we would very much like to help get you set up with a new case and chat about our specific screen protector options.
Kindly
OtterBox Customer Service Team
Cell cover
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The previous versions had screen protection that this lacks. My screen cracked from
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Vince.
We're sorry to hear about your disappointment with your Defender Series case. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
OK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For being an OtterBox I think it is flimsy. They don't make them like they use to.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Bianca!
We're sorry to hear that you're not feeling confident with your Defender Series Pro! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
better than nothing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This defender case does not seem as well made as the one I had on my note 10, thinner a nd alot more flexable.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry you're feeling as though this Defender Pro Series case is going down the path to reduced quality. That was definitely not our intention. It may not look like much, but we put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will offer some of the best protection available to safeguard your investment, and we're confident it will prove itself time and time again.
Although a change in specs isn't on our road map, we'll gladly pass your feedback along to our Otters in the lab for future consideration. In the meantime, if you have any questions or concerns, please don't hesitate to ping us on our Contact page on our OtterBox website, and we'd be happy to boost your confidence.
Best,
obcst
Poor phone holster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone keeps falling off the clip. I've always had otter box but this version is not very good.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sean!
We're sorry to hear about your disappointment with your Defender Series Pro! It's odd to hear that your case keeps falling from the holster. The good news is, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement belt clip. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't fit with screen protector I purchased at Best Buy. Had to find a different case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While our cases are designed to be compatible with OtterBox screen protectors, we can't guarantee that they will fit with third-party products. We're bummed to hear that you chose to go a different direction with your device protection needs, but we hope you choose to give us another chance in the future.
Best,
OtterBox Customer Service Team
Wrong case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered the wrong case, can I mail it back and exchange it for the correct case?
I would recommend this to a friendNote 20 casw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not drop the phone so I'm unsure of durability. I love the feel of the case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
! We're glad to hear that you're liking your Defender Series Pro! If there's anything keeping this from being a 5-star experience, we'd love to hear your feedback and get it sent along to our design team. Feel free to share your thoughts with our Customer Service Team through the link below. Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team