Customer Ratings & Reviews
- Model:
- 77-65239
- SKU:
- 6422012
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Defender Pro Series' exceptional protection and secure fit for their Galaxy Note20 Ultra 5G phones. Many appreciate the case's high quality and the grippy feel, making it easy to handle. While some find the case a bit bulky or pricey, and others have concerns about the holster, the overall feedback highlights its protective capabilities. The weight of the case is also a point of discussion, with some finding it substantial.
This summary was generated by AI based on customer reviews.
Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery dies really quick. The only downside to the note I have found I dislike.
No, I would not recommend this to a friendConflicted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my otter box but leaving the glass exposed ofa rounded screen is not the move
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro case! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
OtterBox - Defender Pro Series for Galaxy Note20
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an okay case - there aren't many options for this new phone .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not loving your Defender Series Pro case! We'd love to hear more specific feedback about your experience. Please don't hesitate to reach out to our Customer Service Team through the link below with your thoughts, and we'd be happy to see if we can point you in the right direction for your case needs!
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
No screen protector
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No screen protector with the case. My dad loves his but I did not.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Robin!
We're sorry to hear about your disappointment with your Defender Series case! After extensive design testing, our engineers determined that the best way to interact with many new screens was without the addition of built-in screen protectors. That being said, our tests have shown that this case will provide the same level of drop protection as Defender Series cases of the past. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Note 20 case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda flimsy, almost broke the case try to open it up
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We're glad to hear that it didn't end up breaking while you were installing it, but we'll be sure to let our engineers know about your experience. In the meantime, if you run into any issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
not so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that protective. Doesn't come with a screen protector.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Not very strong....
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inside of it broke a 2 mm piece on one drop.... ....
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! The good news is, we have a pretty stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Good case for rough users
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case if you're rough with your phones. Recommend
I would recommend this to a friendNot the best they have made
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No screen protector. USB cover is crap, I can see where in a few months this will fall off. I already looking for a replacement. I expected better out of otterbox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with that Defender Series Pro! After exhaustive design testing, our engineers determined that the best way to interact with the display of this device was without the addition of a built-in screen protector. We'll be sure to get your feedback passed up the ladder to our design team. Additionally, if you do run into any issues with your OtterBox, we have a great warranty, so we'd be more than happy to get it replaced here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Very cheaply made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic broke on first drop these seems very cheaply made and I am sure can not return because I dropped it it did protect phone but did not last 1 day
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Todd!
We're sorry to hear about the damage to your Defender Series Pro! It's certainly unusual to hear that your case broke after a single drop. The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Holster
Same ugly case that doesn't provides protection.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not protect camera lenses. Has ridiculous belt clip that loses phones, ugly black. Why is Otterbox the only company that sells some decent protection?
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there.
We're sorry to hear about your disappointment with your Defender Series Pro. Rest assured, that case design has been through hundreds of hours of design testing to ensure it will provide your entire phone with the drop protection OtterBox is known for. We appreciate your feedback about the look of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, if you're looking for something a bit sleeker and more stylish, we'd suggest checking out our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-for-galaxy-note20-ultra-5g-clear/6422019.p?skuId=6422019
Best,
OtterBox Customer Service Team
Screen always cracks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These phones are notorious for the screen to crack on the side even with screen protectors and the best of case, make sure you take out the extended warranty.
No, I would not recommend this to a friendNo screen protector like they used to
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They stopped including the screen protector. I took it back and found one that did for less money.
No, I would not recommend this to a friend- Cons mentioned:Bulk
Not satifying because its bulky
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.too bulky and the rubber piece always seems to stretch out and wear out bad
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi elbascha17,
We're so sorry you're not exactly loving this Defender Pro Series. This case is our most rugged series, but we completely understand that it's not for everyone. If you're looking for something a little more streamlined, please feel free to check out our Symmetry Series case on our OtterBox website. In the meantime, we would love to replace your Defender under our warranty!
Best,
obcst
meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the sides are super flimsy, no screen protection. slips out of hand easily too. im probably gonna get another case because this one sucks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jamal!
We're sorry to hear about your disappointment with your Defender Series Pro! After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. We appreciate your thoughts about the feel and grip of your case, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Otter bax
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Ultra Note 20 keeps falling out the the Otter Box. I have had several Otter Box phone holders In the past with no issue. Disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect your Note20 Ultra 5G to stay secure inside the Defender Pro Series Case, and we are very sorry to hear that you've encountered such unusual trouble with your current unit.
We're confident that a brand-new warranty replacement will provide an excellent fit for that trusted protection going forward, so please feel welcome to ping our friendly Otters over on the official OtterBox website and we'll be glad to get one in the works to cinch things right up!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Worthless
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sides of the case sit flush with the screen. I have broken two screens with this case. The second break was 10 days after the first when the phone fell from my pocket while seated! If you drop your phone and it hits something like a curb it will break. I have never broken a screen when using a high protection case since using smartphones since the palm treo.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Please have more protection.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Need more protection. Its not as good as the other versions for phones.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We'd love to hear more detailed feedback about your experience, so we can pass your thoughts along to our design team. Give us a call at 1-855-688-7269, and let us know where this case fell short.
Best,
OtterBox Customer Service Team
Protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the lack of camera security protection. This product should have camera sliders.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Tommy!
We're sorry to hear that your Defender Series Pro hasn't checked all your boxed! We'll be sure to get your feedback passed up the ladder to our design team. If you run into any issues with your OtterBox, please feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Holster
Garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, phone falls out of belt holster buy Supcase instead
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dons,
We're so sorry to hear this. We're always trying to improve the Otter experience, so we'd be happy to pass your feedback along to our product design team for future consideration. In the meantime, we'd be happy to help with a warranty replacement holster if you're willing to give this one more shot. Please don't hesitate to give us a call at (855) 688-7269 and we'll take it from there!
Best,
obcst