Customer Ratings & Reviews
- Model:
- 77-65239
- SKU:
- 6422012
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Defender Pro Series' exceptional protection and secure fit for their Galaxy Note20 Ultra 5G phones. Many appreciate the case's high quality and the grippy feel, making it easy to handle. While some find the case a bit bulky or pricey, and others have concerns about the holster, the overall feedback highlights its protective capabilities. The weight of the case is also a point of discussion, with some finding it substantial.
This summary was generated by AI based on customer reviews.
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate how clunky and cheap this feels for the level of protection it is supposed to give
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're disappointed with the feeling of your Defender Series Pro! Rest assured, that price is reflective of not only the hundreds of hours of design testing and world-class warranty that covers your OtterBox, but also the quality materials chosen to cover your device. Having said that, we greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Terrible. Don't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to protect my note 20 ultra. It didn't even last a year before it broke. After that the edges moved and scratched my phone. Avoid this brand. I had better luck with something that cost a third the price on Amazon.
No, I would not recommend this to a friendI may have gotten a defective one
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone keeps popping out of the piece you put on your belt on its own
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Manny!
We're sorry to hear about your frustration with your Defender Series Pro case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. in the meantime, we'd love to get you taken care of with a replacement belt clip. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Dont waste money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are usually never have a problem with OtterBox but with this particular case I had to return it twice because the case kept coming loose from the clip and it will cause my phone to randomly fall
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. We're sad to hear that you returned your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
OTTERBOX
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money and doesn't protect the screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cramebame,
Is this just your initial impression of the design of the Defender Pro Series, or has something actually happened to the display of your device? Although the case doesn't have an integrated screen protector, our Clearly Protected Film can serve as an excellent companion to the case for those interested in adding another layer to the mix. Feel free to reach out to our friendly Otters over on our official website if we can be of further assistance and we'll always be happy to help!
https://www.otterbox.com/en-us/support
Happy Holidays,
OtterBox Customer Service Team
JUNK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this otterbox a few months ago It broke. I called otterbox to get a replacement. They shut down thier warranty department. No way to replace this I give them an " F" Rating
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro and any frustration you experience while reaching out to our Customer Service Team! Though our phones are currently off, we can still be reached via chat or email here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Great case, for an awesome phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent phone case. It has faithfully protected my Galaxy Note20 Ultra 5G for 4 years now. And after 4 years of exposure to the elements, and me dropping the phone, it is starting to show some wear and tear. But since Samsung in all of its stupidity decided to discontinue the Samsung Note series and focus on "Flip/Fold" phones, this case is not so easy to find. Google here I come.
I would recommend this to a friend Outter box
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and not durable not satisfied customer.i purchase this case it literally broke within a month and best buy didn't honor the return or try to help me get another outer box spent 69.99 on a useless case..
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! It's certainly odd to hear that your case broke so quickly, but the good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Need protection, wrap it up!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hadn't had it over a year, and the corners have both cracked, and crumbled. Wish there was a way to replace just the frame.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your Defender Pro Series Case has fallen on hard times. Although we aren't able to send a replacement inner shell by itself, we'd be glad to help get you set up with an entirely new case under our great warranty!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Cheap plastic
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have alway been a fan of there cases but my last 2 case the plastic has cracked. Don't waste your time cheap made plastic.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series Pro! Did you know we have a great warranty? Simply give us a ring at 1-855-688-7269, and we can get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Screen broke
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sceen broke when phone dropped.300 dollars to have screen replaced.will buy a differnt case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello,
We're sorry to hear about the damage to your device while it was in a Defender Series Pro. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Worthless
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not protect tge screen on a Sasmsung (with beveled edge). If the ohone is dropped and it lands on screen it will break.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, John!
We're sorry to hear that you're not feeling confident with your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. Rest assured, that case design has been through hundreds of hours of testing to ensure it will provide your phone with the drop protection OtterBox is known for. Additionally, if your case ends up getting damaged, we have a great warranty, so please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
returned it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is designed for people who moves in a hard environment. It is in addition so ugly.It was my mistake and had to returnedit.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jorge!
We're sorry to hear that you were disappointed with your Defender Series Pro! That is the most rugged case in our lineup, so it will be a bit more robust than some of our other offerings. We're bummed to hear that you returned your case, but we hope you choose to give OtterBox another shot in the future! If you're still in the market for a new case, we'd suggest taking a look at our Symmetry Series case here: https://www.bestbuy.com/site/otterbox-symmetry-series-for-galaxy-note20-ultra-5g-stardust/6422014.p?skuId=6422014
Best,
OtterBox Customer Service Team
worst phone protector
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this product sucks I had my phone 3 days Before it Broke after a pocket high fall out of my pocket
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are genuinely sorry to hear about your very discouraging experience with your Note20 Ultra 5G having sustained such damage during that seemingly mild spill while covered by the OtterBox Defender Pro Series Case.
Distance can certainly be a factor when it comes to whether or not a device is compromised, however, the amount of force and angle upon impact are just a few of the other things that can play a role as well. We truly put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our products will offer the very best protection available to limit the potential for such discouraging outcomes, but unfortunately, any given incident is still subject to a variety of unique dynamics which are at times beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated.
Although our warranty cannot be extended to your Samsung device, we would very much like to help get you set up with a new case for a fresh start once repairs have been made. Please feel welcome to give us a quick call at 1-855-688-7269, and we will be glad to set things in motion.
Sincerely,
OtterBox Customer Service Team
otter crap
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.case broke within a week of use bottom corner snapped
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've had a frustrating go of it with your current Defender Pro Series Case. Hopefully the damage occurred while the case was helping to keep your Note20 Ultra safe from harm, but however it went down we'll be glad to help get things fixed up with a brand-new warranty replacement!
Just ping our friendly Otters via the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Not a good case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons wouldn't work with the case would not recommend
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Matt!
We're sorry to hear about the troubles you're having with the buttons on your Defender Series Pro! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Corners crack. Pain to get a new one
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive bought 2 of these. Corners have broke on both phone cases
No, I would not recommend this to a friendOverrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Phone crack two weeks later after purchase, I will never buy another outterbox
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear that your Galaxy Note20 Ultra sustained such damage while under the watch of the OtterBox Defender Pro Series case. Protection is always our top priority, and we put forth every effort — from design and materials to manufacturing and post-production testing — to ensure that our products will offer the very best protection available to limit the potential for such discouraging outcomes. That said, any given incident is still subject to a variety of unique dynamics which are at times beyond our control, and we are unable to guarantee that all exposure to risk will be eliminated.
Although our warranty cannot be extended to your device, we would be more than happy to replace your case if it was compromised as well. Just give us a call at 1-855-688-7269 and we'll go from there.
Kindly,
OtterBox Customer Service Team
Trash not like use to be
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not protect my phone and the case broke in half not good
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are so sorry to hear of this, Tomas. Every effort is made to ensure our cases will provide the very best protection available to help limit the potential of such outcomes. Unfortunately, there are still going to be some unique variables at play that prevent us from being able to guarantee that all exposure to risk will be eliminated. Although our warranty cannot be extended to your Note20 Ultra, we would very much like to help get you set up with a new OtterBox for a fresh start. Please feel welcome to reach us at 1-855-688-7269 and we will be glad to assist you further.
Sincerely,
OtterBox Customer Service Team
Note 20 ultra otterbox
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic Case broke already in corner . Not impressed what do ever
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Brittanyann!
We're sorry to hear about the damage to your Defender Series Pro! The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team