Customer Ratings & Reviews
- Model:
- 77-65239
- SKU:
- 6422012
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are delighted by the Defender Pro Series' exceptional protection and secure fit for their Galaxy Note20 Ultra 5G phones. Many appreciate the case's high quality and the grippy feel, making it easy to handle. While some find the case a bit bulky or pricey, and others have concerns about the holster, the overall feedback highlights its protective capabilities. The weight of the case is also a point of discussion, with some finding it substantial.
This summary was generated by AI based on customer reviews.
Note20 outterbox
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clip broke soon I put it on its no good rubber keep coming off
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Pro Series case didn't go the distance. We assure you this is anything but normal. If you're willing to give this one more shot, we'd love to take things from the top with a warranty replacement case which we trust will have no such issues going forward. Please feel free to contact us through our Support/Warranty page on our OtterBox website, and we'll get you back on track to epic protection!
Best,
OtterBox Customer Service Team
Go somewhere else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too expensive, go on ebay its way cheaper there
No, I would not recommend this to a friendBad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this case to big and for the price it's to much
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any disappointment with your Defender Series Pro! That is the most rugged case in our lineup, so it will be a bit more robust than some of our other offerings. If you're looking for something a bit sleeker, we'd suggest taking a look at our Symmetry Series case here:https://www.bestbuy.com/site/otterbox-symmetry-series-for-galaxy-note20-ultra-5g-stardust/6422014.p?skuId=6422014
Best,
OtterBox Customer Service Team
Excellent Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have used OutterBox for years and just got this new one I like the holster that can adjust two ways. Excellent product very durable.
I would recommend this to a friendLove OtterBox phone case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Oh this is a great OtterBox for my iPhone I normally buy other boxes they’re perfect for heavy duty working and I love the side clip
I would recommend this to a friendBetter off searching for other brands
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY I've used OtterBox for years, never had an issue till I bought this case. The first time I got it it broke in less than a month, I thought it was just because I kept taking my phone out of my case to clean it every once in a while and I might've bent it the wrong way or something but then I got another one and never opened it and it still broke in the same place, this time it happened after 2 weeks. I'm never rough with my phone so this was a huge waste of time and money. Go look for other brands
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're so sorry about the recurring struggles with the Defender Pro Series Case, Cynica. We'd love to learn more about your specific situation and do what we can to help turn things around and restore your confidence. Just give our friendly Otters a quick call at 1-855-688-7269, and we'll go from there.
Kindly,
OtterBox Customer Service Team
Overpriced Junk!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic hard-shell creaks and pops at moderate pressure and feels worse in quality than the galaxy S8+ variant.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Kyle!
We're sorry to hear about your disappointment with your Defender Series Pro! It's odd to hear that your case is creaking so much. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Otter bix cover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brike the otteblx frame plastick. I think its fake
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Defender Pro Series case cracked on you! If you're willing to give this one more shot, we'd love to take things from the top with a warranty replacement which we trust will go the distance this time around. Please feel free to click on over to our online Support/Warranty page on our OtterBox website, and we'd love to help!
Best,
obcst