Customer Ratings & Reviews
- Model:
- 49273BBR
- SKU:
- 5919503
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series Case's protection, stand functionality, and snug fit. Many appreciate its ease of use and the included screen protector, while some find the price reasonable for the quality. However, a common complaint is the case's added weight and bulk. Other minor concerns include limited color options and some difficulty accessing the charging port.
This summary was generated by AI based on customer reviews.
Pricey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cost a little more than the other cases, but is very durable!
I would recommend this to a friendSafe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Durable, but miss a waterproof pocket to put a credit cart
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality and feel like it will protect my ipad
I would recommend this to a friendWorth the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great with my tablet. Love it. Would buy again
I would recommend this to a friendDurable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clear screen cover hinders responsiveness of tablet.
I would recommend this to a friendGood so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far ... no problems ".....................
I would recommend this to a friendOtterBox is the way to go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Miss the screen protector, but still a great product.
I would recommend this to a friendOtter box for ipad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The box was difficult to open but worked great with IPad
I would recommend this to a friend- Cons mentioned:Weight
Not good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality product. The stand broke in about 6 months. It is super heavy and the silicon cover never fits properly on the hard cover. I do not recommend it.
No, I would not recommend this to a friend Best case for protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This company has always been reliable and reasonable
I would recommend this to a friendNot as sturdy as past models
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We've used the Otterbox to protect our son's I-pads for the last several years. They've been very durable. He's autistic and VERY hard on his I-pdas. This particular cover seems much flimsier, it comes off easily, it's not going to hold up for long.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Scokat,
It's awesome to hear that this Defender series has been keeping your son's iPads safe for so long! Rest assured, while we do update the cases as new versions are released, the structure and stability of the unit remain steadfast and strong. We're confident that the Defender should protect your son's iPad with the same vigor that you've seen before!
That being said, if the case itself does retain any damage while in the line of duty, our friendly Otters will be more than happy to set you up with a brand-new warranty replacement. Just give them a call at 1-855-688-7269, and they'll always be thrilled to help out!
Best,
OtterBox Customer Service Team
Not using this case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case to use with an iPad that acts as a register. The square reader has to be plugged in but cannot be when this case is on. So it is sitting in my garage.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Peppa!
We're sorry to hear about any disappointment with your Defender Series case! Sadly, that case isn't compatible with all third-party products. We'll be sure to get your feedback passed up the ladder to our design team!
Best,
OtterBox Customer Service Team
undecided
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This protector will do the job it was made for which is protect your purchase; However it is to hard to install and is to hard to open it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Pablo,
We apologize that this Defender series installation is evoking some hesitation on your end! For future reference, please note that we do have resources available to provide application assistance. To start, feel free to check out the link below to watch an installation video for that specific case. This visual guide should offer some handy tips and tricks!
Additionally, our friendly representatives are always happy to help with case installation issues. Please feel welcome to give them a ring at 1-855-688-7269, and they'll be glad to further assist you with this!
https://www.youtube.com/watch?v=IQl2GudFjXc
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Weight
Big Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case was a little industrious for what I was looking for. It is heavy and bulky. I returned it for something more slim.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Washerman,
We appreciate your candid feedback on the Defender Series for the iPad. We are always evaluating our case design and options when it comes to what we release next! Our biggest priority is the protection of your device, but we'll let you know if any slimmer cases should make an appearance at Best Buy.
Feel free to give us a ring at 1-855-688-7269 and we'll be happy to help with any OtterBox questions or comments!
Best,
OtterBox Customer Service Team
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a exlelent produtc to protect your device but makes it a little too have and acword the stand broke very quickly and the plastic for the screen is horrible
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Consumer,
We're so sorry to hear that your Defender series shield stand ended up breaking down on you! Not to worry - our friendly Otters are ready to hook you up with a warranty replacement, so please feel free to give them a call at 1-855-688-7269! While they're at it, they should be able to provide some helpful troubleshooting tricks to help that screen protector as well. You'll be enjoying seamless security again in no time!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection, Stand
Great cover for my ipad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this cover for protection of my new iPad . The cover works as a stand also
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey DeeGee,
We're thrilled to hear that you're loving this Defender series, and that its proving its worth as it keeps your iPad safe! At least, that's what we're hoping, as the one-star rating you provided is actually the lowest score out of five. If you do happen to be experiencing any issues, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be delighted to further assist you!
Sincerely,
OtterBox Customer Service Team
Could be better
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Protection could be better. Very little to no protection for the glass and the plastic screen protector shows marks easily.
I would recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Might be great for people that don’t have kids that are rough. Mine destroyed this thing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Momx3,
We're so sorry to hear that this Defender series didn't turn out to be kid-proof! While we're bummed to hear about this, we're glad that the case at least did its job and saved that iPad from the same fate. Let's get your protection back to peak levels with a warranty claim - simply give our friendly Otters a ring at 1-855-688-7269, and they'll send out a tough new replacement case A.S.A.P.!
Cheers,
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im fan of otter box product for years but lately there produxt wasnt good . The kick stand was broke after feew month
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tower,
We're shocked to see that this Defender series shield stand decided to break down after a few months on the job! We apologize that you had to witness this, but don't worry - our awesome Otters are ready to reinstate that unit with a tough new warranty replacement. Just give them a call at 1-855-688-7269, and they'll take care of this in practically no time at all!
Best,
OtterBox Customer Service Team
Same old Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, which they would change the outer rubber cover, I have a feeling I’m gonna be replacing it pretty quickly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey IronBeagle,
Sorry to hear that you're feeling a little less than confident in the Defender series rubber slipcover! We're confident that the tough material should last quite a while, but if not, our handy Otters will be more than happy to fix things up with a warranty claim. Just give them a ring at 1-855-688-7269, and they'll send out a replacement silicone with ease and haste!
Sincerely,
OtterBox Customer Service Team