Customer Ratings & Reviews
- Model:
- 49273BBR
- SKU:
- 5919503
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series Case's protection, stand functionality, and snug fit. Many appreciate its ease of use and the included screen protector, while some find the price reasonable for the quality. However, a common complaint is the case's added weight and bulk. Other minor concerns include limited color options and some difficulty accessing the charging port.
This summary was generated by AI based on customer reviews.
Failed to protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.iPad in case was dropped 2 feet onto wood floor and iPad glass cracked
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there BigDaddy,
We're so sorry to hear that your iPad suffered a tragic fatality while under the vigilant protection of the Defender series. While we put our cases through numerous tests to ensure the best device protection possible, unfortunately, every fall is subject to myriad different dynamics, some of which are beyond our control. Although our warranty does not transfer over to the Apple product itself, we would like to offer you a brand new OtterBox in the event that your current one was also damaged during the episode. If this sounds like something you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
oOtterBox Customer Service Team
Good to protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The over screen protector makes it difficult to use the touch screen.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Joey,
We apologize that this screen protector is dealing with some touch sensitivity issues! Our Otter experts are confident that some quick alignment troubleshooting should straighten everything out, so please don't hesitate to give them a call at 1-855-688-7269. They'll get things rolling again in practically no time at all!
Warmly,
OtterBox Customer Service Team
Not good at all
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good at all. Doesn’t work nor does it fit that well
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Hackintosh,
We sincerely apologize you're not totally in love with this Defender Series case!
Is it the slip cover or lid/base that isn't fitting well? Do you think you might've been sent a case for the wrong iPad? Nonetheless, we would like to learn more about your situation so we can figure out the best way to help. Please feel welcome to give us a call at 1-855-688-7269 and get you back on track to seamless security!
Sincerely,
OtterBox Customer Service Team
Quality Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality product that does exactly what it's intended for.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Pine,
We're happy to hear this Defender Series case has your vote of confidence!
That being said, we're curious as to why it earned the lowest rating possible. Your feedback is important to us and we'd like to hear about where this case went wrong, so we can pass it up the ladder for future deliberation. Please feel welcome to give us a call at 1-855-688-7269 and we'd be happy to chat!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection, Screen protector
Fantastic Otterbox Case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is by far one of the best available. It is very rugged and very sturdy. It keeps my iPad securely in place and has multi layers of protection. It even has it’s very own screen protector so you don’t need an additional screen protector. I am very happy with this case and would recommended it to anyone who wants the ultimate protection.
I would recommend this to a friend - Pros mentioned:Protection
OtterBox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is great. It is really great. OtterBox is great.
I would recommend this to a friend The only iPad case I will buy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar drop protection. And every time some part of the frame of this case breaks, otter box replaces it for free. You just pay a small shipping charge. Be sure to remember the date you bought it,
I would recommend this to a friend- Pros mentioned:Protection
Great protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you don’t need a keyboard and you don’t care that it not bedazzled...this is the case you want. Very pleased with my choice. This case offers complete protection. Screen cover does not effect functionality of the device at all. Got this at a great price and I am completely happy with it. Save yourself the headache and have them put the case on in the store. Otter boxes are not the easiest to put on and remove.
I would recommend this to a friend You get what you pay for - and it's good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only issue I have with OB is the price. Otherwise, great brand.
I would recommend this to a friend- Pros mentioned:Protection
Does the job
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this as a protection option for my 9 year old daughter's iPad. It does the job...PLEASE PROTECT YOUR DEVICES!!! My daughter destroyed her first one but thankfully I had it insured but purchased this as soon as I got the replacement iPad.
I would recommend this to a friend Nicely protects my iPad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case, as a replacement to a folio style case, as the edges of the previous case had started to crack and break. The materials on this case seem to be better quality and I really like the rubber type back. I, however, can not speak to the stand, as it adds bulk to the case and thus will not fit in a sleeve I am using to carry the iPad and charger.
I would recommend this to a friend- Pros mentioned:Protection
OtterBox is like no other case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case. It comes with easy to understand instructions and does a great job protecting my new iPad. I wouldn’t use any other brand of case!
I would recommend this to a friend Best Buy should have been my first stop!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a case for a child & Best Buy had me covered. I had been searching all day for a case to no avail. Finally, as I was ready to give up on the search decided to drop in to see but didn't want to because I thought I was going to pay an arm and a leg. I didn't though and they even ad matched. Saved me a few bucks.
I would recommend this to a friend- Pros mentioned:Protection
It’s an otterbox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As expected from an otterbox, no bells or whistles just good protection!!!
I would recommend this to a friend Best case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Touch ID works with the screen protector. Durable and nice design
I would recommend this to a friendGreat ipad case for a 11 year old boy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case for my son ipad for school thanks
I would recommend this to a friendOnly using 50% of the product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A perfect way to make an Ipad bulky and ugly. The snap on stand is bulky and heavy. No matter how hard you try to clean the screen protector, you will get small pieces of dust and moisture between it and the Ipad glass. Very annoying when viewing white colors. My solution was to remove the screen cover (attached with glue) and remove glue with 91% alcohol.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there MikeinMaryland,
We apologize that this Defender series isn't quite holding up to expectations! The infiltration of dust is definitely bizarre, and while our cases aren't waterproof, it is still strange that moisture was starting to build up between the screen protector and the iPad display. We regret not knowing about the situation sooner, as we would have been more than happy to set you up with a warranty replacement. We don't necessarily recommend removing any specific part of the case, as doing so can compromise the overall protective abilities of the unit, as well as void the warranty. That being said, we're positive that our friendly Otters would still love to see you use the product as originally intended, so please feel welcome to give them a call at 1-855-688-7269. They'll be happy to help you explore your options going forward so that we can get you back to stellar device security as soon as possible!
Sincerely,
OtterBox Customer Service Team
Ehhh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber layer doesn’t stay on very well. Lots of dust/diets get in and underneath screen.
No, I would not recommend this to a friendDoesn’t fit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s advertised as to fit the 6th generation iPad, model a1954, but it does not.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Mikewk,
We truly apologize that this Defender series seems to be struggling to fit with your iPad! This is completely odd, especially since that particular case was specifically engineered to match-up perfectly with both the iPad 5th Gen and the iPad 6th Gen. Please feel welcome to call our Otter detectives at 1-855-688-7269, and they'll jump right into this mystery. Once we solve this, we'll get you back on track to epic protection as soon as possible!
Best,
OtterBox Customer Service Team
Toxic smell
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made of cheap plastic that emit strong toxic smell.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there localreviews14,
We're sorry to hear that this Defender series isn't emitting the sweetest smell! We have to admit, this isn't a problem that we see often with our products, and our friendly Otters would love to sniff out the problem. Please don't hesitate to give them a call at 1-855-688-7269, and they'll be happy to help out with this!
Best,
OtterBox Customer Service Team