Customer Ratings & Reviews
- Model:
- 77-65136
- SKU:
- 6408079
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers enjoy the great protection and built-in screen protector offered by the Defender Series Case. Many appreciate the convenient stand and ease of use, although some find the case a bit bulky and heavy. A few customers noted concerns about the case's quality and price point. The power button's accessibility was also mentioned as an area needing improvement.
This summary was generated by AI based on customer reviews.
Good protector
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good protector but screen has a gap in between it and the plastic screen. Wish that wasn’t included like the iPhone ones aren’t.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Conner!
We're sorry to hear about your frustration with your Defender Series screen protector! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. We sometimes see issues like this when an additional screen protector is installed on the device under the Defender Series case. If you're not using any extra display protection, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Lazy design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very clunky to assemble and Apple Pencil charging was definitely an afterthought. Returned almost immediately.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Defender Series case! We greatly appreciate your feedback about your OtterBox, and we'll be sure to let our design team know about your experience. We're bummed to hear that you ended up returning your case, but we hope you choose to give OtterBox another shot in the future!
Best,
OtterBox Customer Service Team
- Cons mentioned:Case quality
Otter box case
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible case compared to the older one I had for my iPad Pro 9.7.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not thrilled with your Defender Series case! We'd love to hear more detailed feedback about where this case fell short for you. Please don't hesitate to share your experience with our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One end broke shortly after getting it. From just one fall.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Defender Series case! While our cases are tough, they aren't entirely indestructible. That being said, it's still odd to hear that your case broke after only a single drop. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Case quality
terrible case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new otter box is terrible. It already ripped.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear your current Otter experience has hit a snag, but it won't be a problem to fix things right up with a brand-new warranty replacement Defender Series Case that is sure to stand the test of time! You can set things in motion by using the following link and we'll take it from there! https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Stolen money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stupid best buy keeps charging my credit card for this and will not give my money back. Quit charging my card and give me my money back
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi DaSherer,
We're sorry to hear you're having a frustrating experience related to your purchase of the OtterBox Defender Series Case. Your concerns are out of the range of what we're able to assist with, but we're including a link here to Best Buy's online support so you'll be able to work with them directly on a resolution.
https://www.bestbuy.com/site/electronics/customer-service/pcmcat87800050001.c?id=pcmcat87800050001
Kindly,
ocs
Not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first otter box I bought was fantastic but not this one it didn’t last long. Unbelievable!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Saints,
We're so sorry this Defender Series case didn't go the distance.
We assure you this is anything but normal. The good news is we have a great warranty and we'd love to help you get a brand-new case replacement which we trust will be better able to withstand the pressures of protection. If you're willing to give this one more shot, please feel free to click on over to our Support/Warranty page and we'll get you back on track to stellar security!
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
does not fix properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.item does not fix or work properly, sales personnel claim this was the one that work.
No, I would not recommend this to a friendOtterBox Defender Series Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The OtterBox Defender Series Case for Apple offers robust protection with a rugged design and durable materials. It's perfect for safeguarding your device against drops and scratches, though it adds significant bulk. Overall, it's a reliable choice for those prioritizing durability over sleekness.
I would recommend this to a friendprice > quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had for about 7 months and the plastic backing is cracked. Cannot get ahold of the manufacturer to make a warranty claim because they have shut down their phone lines due to "Covid" Their website says you are able to make a warranty claim online but the warranty page does not work when you try to "submit". Laying the Ipad down to use the stand works but the angle of view is not something anyone wants to use for a long period of time.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We’re sorry that the back of this Defender Series Case is starting to crack and that the online warranty gave you some trouble. We absolutely want to get things back on track for you as soon as possible. Please contact us at the link below, and we will gladly help in any way that we can!
https://www.otterbox.com/en-us/contact-us
Sincerely,
OtterBox Customer Service Team