Customer Ratings & Reviews
- Model:
- 39127BBR
- |
- SKU:
- 6667567
Customer reviews
Rating 4.7 out of 5 stars with 4266 reviews
(4,266 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Case's excellent protection and secure fit for the iPhone SE, 5s, and 5. Many appreciate its ease of use and high-quality construction, while also noting the case's attractive colors and good grip. Although some find it a bit bulky and heavy, and the screen protector could be improved, the overall positive feedback highlights its value for the price.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Necessary Accessory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very functional and not to bulky. Necessary for IPhones.
This review is from OtterBox - Defender Series Case for Apple® iPhone® 5 - Night Sky Blue
I would recommend this to a friendRated 4 out of 5 stars
It's great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's an otter box and works well for what I need!!
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Marine
I would recommend this to a friendRated 1 out of 5 stars
Belt Clip Jammed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The belt clip jammed in the open position the first week that I had the case. Of course this makes the clip worthless and I have no idea how to fix it. Also the phone controls are hard to use. For an expensive case I would expect it to work a lot better.
This review is from OtterBox - Defender Series Case and Holster for Apple® iPhone® SE, 5s and 5 - Gunmetal Gray/White
No, I would not recommend this to a friendRated 3 out of 5 stars
Not for the IPhone 5c
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I only had this product for a day when I realized it said IPhone 5. I didn't know it wasn't for the 5c. Still new to the Apple system. I saw blue and "5" and went for it, until it was time to put it on. So I can only rate the reason for buying it.
This review is from OtterBox - Defender Series Case for Apple® iPhone® 5 - Night Sky Blue
I would recommend this to a friendRated 3 out of 5 stars
ok, but costly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can not plug in to standard headphones or car jack ports without buying an extended jack for headphones and car. And can't play on Bose soundoc without removing phone from case.
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Wild Orchid
No, I would not recommend this to a friend- Pros mentioned:Protection
Rated 2 out of 5 stars
convenient but too fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like hanging my phone on my belt but the plastic holder breaks too often. The actual case does a good job protecting the phone too bad the holder wasn't stronger
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 (1st generation) - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi dbh0,
That’s great that the Defender case is taking care of your iPhone but we’re sorry that the belt clip holster is not going the distance. We understand why that is disappointing and we definitely want to help out. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged in practically no time at all!
Best,
OtterBox Customer Service Team
Rated 3 out of 5 stars
Collect to much dirt under it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good case otterbox really drop the ball on this one I would look to another company for cases if I was you make me so mad when I have to clean case every other day maybe otterbox will read thus and resign it thanks alot
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 - Marine
No, I would not recommend this to a friendRated 2 out of 5 stars
gets dirty too easliy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great case for durability but the screen gets cloudy and cannot be cleaned
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 (1st generation) - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Coverage of phone input ports prevents accessories
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item because the case covers input ports and requires one to remove case to be able to plug in accessories. The case itself is very sturdy, however.
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 (1st generation) - Black
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Randy,
Our apologies for any confusion surrounding the Defender series style! The port covers on the case are actually engineered to open and close, allowing for complete port access. Had you contacted us, our friendly Otters would have been happy to help troubleshoot this for you, but we also completely understand your decision to head in a different direction. We sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any other questions going forward, please feel free to reach out to us at 1-855-688-7269!
Best,
OtterBox Customer Service Team
Rated 3 out of 5 stars
great otter protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the warranty lacks any compassion for the product. The belt holder itself is plastic; therefore, the clip breaks and the only way to replace it is to buy a whole new package.
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 (1st generation) - Black
I would recommend this to a friendRated 2 out of 5 stars
Not what I expected from OtterBox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've always held OtterBox to a higher standard, so when I had a chance to buy one for my iPhone 5s, I was excited to try it out. Turns out, after only a few days, I was regretting my decision to purchase this clip. The material around the supporting body is flimsy and has deteriorated where the rubber meets the clip. The phone is clunky to put back in the "holster", often can't be done on the fly. Honestly, I'm disappointed...but I'm making it work.
This review is from OtterBox - Defender Series Case and Holster for Apple® iPhone® SE, 5s and 5 - Gunmetal Gray/White
No, I would not recommend this to a friendRated 3 out of 5 stars
Would not recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice is muzzled and constant complaints from everyone on other end if the phone. Apparently this is a known problem.
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 (1st generation) - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm afraid it will fall apart eventually like my last otter box. It also does not easily allow for things to fit (like chargers, adapters, etc) without taking the phone out of the otter box.
This review is from OtterBox - Defender Series Case for Apple® iPhone® 5 - Night Sky Blue
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Rated 2 out of 5 stars
sturdyness
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.case cracked within first month of having. screen fogs over on phone when talking a leaves moisture under the protective shield.
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 (1st generation) - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi singlemom,
We’re sorry that this Defender case cracked at all, let alone after one month. We’re also bummed that moisture is getting underneath the screen protector. We would like to send you a new case through our warranty. Please give us a call at 1-855-419-7417, and we will be happy to get that set up for you.
Cheers,
OtterBox Customer Service Team
Rated 3 out of 5 stars
Ok for careless people that drop their phones lot
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced, durability of clip seems cheap. We had three cases for our other I phones and the belt clips broke on all three. As much ad the phone is used there needs to be a better dedign.
This review is from OtterBox - Defender Series Case for Apple® iPhone® 5 - Night Sky Blue
I would recommend this to a friend- Pros mentioned:Protection
Rated 2 out of 5 stars
Otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, protect the phone, but I have to remove from clip to take pictures. Old clip allowed for pictures a little annoying.
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 (1st generation) - Black
No, I would not recommend this to a friend Rated 3 out of 5 stars
Works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case works fine but there is a little piece on the bottom that comes loose. Turns out a bunch of my friends have the same case and it happened to them too.
This review is from OtterBox - Defender Series Case and Holster for Apple® iPhone® SE, 5s and 5 - Gunmetal Gray/White
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rsbruggeman,
We’re sorry that there is a loose piece at the bottom of this Defender case. We certainly want to collect more information so that we can help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can. If needed, we can certainly get a warranty replacement lined up!
Happy Holidays,
OtterBox Customer Service Team
Rated 3 out of 5 stars
good protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box seems to be a better case than some of the other brands. My only complaint on this was that it didn't have the button protector like my last otter box case.
This review is from OtterBox - Defender Series Case and Holster for Apple® iPhone® SE, 5s and 5 - Gunmetal Gray/White
I would recommend this to a friendRated 3 out of 5 stars
Not the best experience with Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The outside rubber shell after a short period of time pulls away on the corners. Otterbox no longer offers lifetime replacement for this case.
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 (1st generation) - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Steve,
We’re sorry that the silicone slipcover on this Defender case is getting a bit stretched out. We also apologize for any confusion about our warranty. True, technically it is a one-year limited warranty but even if it is after the first year we will still try to help out. Typically as long as we still have inventory in our warranty warehouse we can make things happen. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
Rated 3 out of 5 stars
Not as good as they were
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since our first iPhone, our family has used otter boxes. Each time one is purchased now, it seems to last less time than before. Disappointed
This review is from OtterBox - Defender Series Case for Apple® iPhone® SE, 5s and 5 (1st generation) - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi BBadict,
Thanks for being a fan of our cases! We’re sorry that some of your later OtterBox purchases are not lasting as long as we’d hope they would. This is disappointing but we assure you that our standards have not diminished and if you ever need assistance with a case we are happy to help. If you ever have a case that gets damaged please do not hesitate to give our friendly Otters a call at 1-855-688-7269 so that we can get a warranty replacement set up!
Happy Holidays,
OtterBox Customer Service Team





