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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 347 reviews

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92%
would recommend
to a friend

Customers are saying

Customers frequently mention the excellent protection and good fit offered by the Defender Series Case for Apple® iPhone® 5c. Positive feedback also highlights the case's ease of use, quality, and price. However, some users express dissatisfaction with the screen protector and a desire for improved water resistance. The case's bulk and weight were also mentioned, though opinions varied.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 347 reviews
  • Rated 4 out of 5 stars

    Looks like it will do a good job of protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is solid, seems like it will guard against most bumps and drops. I would prefer a spring loaded clip to hold the phone to the "holster", instead of the clip that is on the frame. That said, it seems to hold the phone securely

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone all the time. My phone has been well protected

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great protects my phone very satisfied. Would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case I ever owned. Light weight and thin. A must have

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love this otterbox and looked at a lot of different ones

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very durable !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have one for my Samsung tablet and would use nothing else!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Not what I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought the case thinking I was buying the best protector for my phone and I was wrong, my son was sitting on the floor with my phone when he dropped it about 12 inches, so not a high drop, and my screen CRACKED!!!!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sweetroni,

      We are very sorry that your iPhone 5c sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation. Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this in construction. Good protection for our phones.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good price, easy to learn how to use, not difficult at all

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my son who had shattered his screen twice inside of two weeks. After the second repair (which HE paid for...), I required him to use an OtterBox, thinking that was the best protection available. I am sad to report that although he made it longer this time (2 months rather than 2 weeks), he has another crack in his screen - which he will have to live with. He's a teenager, but he's not abusive toward the phone - I expected better protection for the bulkiness and the price :(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone case, amazing amount of protection

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case protects the phone great for my sons phone and the case looks great but the screen protector makes it difficult to use the touch screen sometimes you have to tap the screen several times in order for it to work

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would reccomend to anyone who wants a heavy duty case

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    great for beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it was a great price for Black Friday i would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case it does exactly what it should do protect

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great if you like a screen protector in your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like the fact it came with a screen on top already I wanted it to be just a case and then a belt clip. Meant for more heavy dutier people for sure.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Silent,

      We apologize for any confusion with our product offerings, but that OtterBox Defender does come standard with the built-in screen protector. As it looks like you definitely wanted a belt clip/holster, and the Defender is our only case with that feature, so we might suggest that you remove the screen protector if your preference is for a case without one. If you remove your device from the case, you will find that you are able to peel the screen protector away from the lid with just a fair amount of force. If you ever have any Otter questions or concerns, please feel free to give us a call at 1-855-688-7269.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't mind spending the money, this case is great!! i needed something strong yet simple and this is perfect. I did ask for some help from an associate and this girl was very happy to help and helped me choose what would be best for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a charm!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Otterbox case, I've always written them off and too bulky, ugly and not worth it, but so far, I'm more pleased than I thought I would be. I'm finding the screen protector more friendly than even the one on the lifeproof case.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Okay case for durability

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice but very bulky there aren't many options and the case's internal shell has some flaws. It is not worth the money in my opinion.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, but hard to clean -dirty looking- works well but the flaps that cover the charger connection are hard to open- feel overpriced.

    No, I would not recommend this to a friend