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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4389 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

97%would recommend to a friend

Customers are saying

Customers have good things to say about the Defender Series Case's protection, fit, and ease of use. Many appreciate its color options and design, along with the overall quality and price. However, some find the case bulky and heavy. Concerns were also raised regarding the screen protector and lack of water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 4,388 reviews
  • Rated 3 out of 5 stars

    Good case cheap clip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used otte box for years. As always they have made a good durable case that goes together easy and is pretty durable. And as always the belt clip is the still cheap piece of flimsy plastic that breaks weeks after you buy it! Used this company literally for years and am done with buying their stuff. There is better made for same price available.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Typical otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to do a warranty claim with Otterbox after a month when the inside hard shell cracked when dropped.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best option avail

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a bit bulkier than the life proof but seems to be best option avail - durable and ok looking.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case for phone with screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my son's new iPhone and chose the otter bc it had a screen protector included

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice heavy duty case. Unlike android cases, my phone would drop on the ground and screen isn't cracked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    pockets too small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As much as I loved this I had to return it becasue it was too big for my top pocket by 1/8th of an inch

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Mrbeads,

      We’re sorry that the Defender case was a tad too bulky for your comfort level. Perhaps our Commuter or Symmetry case would be a better fit for you as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox cases.

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-7-black/5577730.p?skuId=5577730

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-black/5577956.p?skuId=5577956

      Of course, if you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Too big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case was great protection but too blocky for my taste

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good case for my phone...although after a month the back of the case started to peel.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case serves its purpose very well. It's worth spending the extra money to get a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Really protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would really recommend it for a friend it's really protected

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok product for its cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The back area around the apple logo has already begun to come apart other than that does well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the durability of Otterbox cases, I just wish they could combine tough and pretty.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute colors dependable sturdy reliable. I would definitely recommend this to family and friends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it had a more rubbery feel. Plastic is a bit hard which makes it not so shock absorbent.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is the size but it's worth it for the protection plus the price went down.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 2 out of 5 stars

    Discolored

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved the color when I first purchased. Reminds me of Tiffany and Co. However after a couple of days the color faded. I usually keep my phone on my back pocket and my jeans dis colored the case. For the price I expected more, thus the rating. I ended up buying the black case.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Love My Otter Box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I f got my first smart phone several years ago, someone recommended the Otter Box to me as a good means for carrying it. I got one and loved it for its simplicity, practicality, and durability. When I replaced my former smart phone with my current one within the past year, I made sure to get an Otter Box in which to carry it.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Bill!

      Thanks for showing the Otter love! We're thrilled to see that you're enjoying the iPhone 7 Defender and that it's providing great protection and peace of mind! At least, that's what we're hoping, as the one-star rating you posted is actually the lowest out of five.

      If you are actually experiencing any issues with the case, please feel free to contact our friendly Otters at 1-855-688-7269, and they'll do whatever they can to help out!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    This is an excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very durable and protects the phone even when dropped down a flight of stairs.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gives enough protection but lets lots of dust get inside of it

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Crosado83,

      We are sorry that this Defender is letting dust infiltrate its perimeter. We fully understand why this would be disappointing and we absolutely want to help out with this abnormal dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement arranged as soon as possible!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    It works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But sometimes dirt/sand gets under the front of the case. Not sure how this happens so easily.

    I would recommend this to a friend
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