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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4389 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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97%would recommend to a friend

Customers are saying

Customers have good things to say about the Defender Series Case's protection, fit, and ease of use. Many appreciate its color options and design, along with the overall quality and price. However, some find the case bulky and heavy. Concerns were also raised regarding the screen protector and lack of water resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 4,388 reviews
  • Rated 4 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable case and does what it's supposed to do

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the colorful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color is fun and different. I love the polka dots.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good proctection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed and good selection at the store

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Same as most otter boxes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing special, just another otter box. I personally now use the pelican brand case that comes with a screen protector and belt clip for the same price. At least during my purchase. Nothing bad about this product, would recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as earlier version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always gotten the Otter Box for my phones - but this one seems flimsier, the screen cover was noticeably scratched within 3 days of initial use, and now that same cover's plastic is peeling away.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Otterbox Defender Series case for Iphone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone case is working great but the belt clip holder is not strong enough to withstand the rough treatment of everyday life. It did not last a day and we had to tie it on and find another type of pouch to carry the phone in.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sue,

      We are sorry that the belt clip holster on your Defender case did not go the distance. We completely understand why this is disappointing and we certainly want to give this another try! Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new belt clip holster lined up through our warranty.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had it for long and it's already broke. I usually don't have any issues with otter box which is why I spend the money on them. But I'd still recommend because they've kept my phone from breaking so many times.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a cover that does not increase the thickness of your cell phone, it is very pleasant to the touch and protects your cell . Excellent in falls of up to 1 foot

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Solid case, but teal color was filthy super fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter because I trust Otterbox cases. It's a great case, but if you choose a light color as she did (teal) it was dirty with hours and it's impossible to clean off with a damp cloth.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    otter box gets dirty quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box works very well at protecting the phone. Although the light green case looked dingy in two days. I do recommend an otter box just not this color.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Rachelle,

      Thanks for your feedback! We’re sorry that this Defender is getting a bit dirty. We get why this is disappointing and we definitely want to get things turned around. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Didn't keep

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband got this case when he got his new phone - he wanted a LifeProof case, but it wasn't available at the time. Honestly, he found the case he wanted at another store, and returned this case.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good for iPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Otter Box purchase, they've delivered another great product. That bekng said I wish they still had the version with a card holder inside instead of the new replaceable modules.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great case, but gets dirty easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter boxes in my experience are very good at protecting the phone. I just didn't like this color cause after about a week of using it, it looked like I had been using the case for a few months.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Scara,

      Thanks for your feedback! We’re sorry that this Defender case has seen better days. We get why this is disappointing and we certainly want to help out! We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).

      If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can.

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    People can't hear me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy keeps phone safe but if you move it at all while talking people can't hear you its incredibly annoying I kept it because my granddaughter plays with my phone and it gets dropped a lot

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Chris,

      We’re sorry that this Defender is making it difficult for others to hear you. We assure you that this is not at all normal and we definitely want to clear things up! Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can. If needed, we can certainly get a warranty replacement case arranged.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Good Protection for iPhone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides drop protection; however, the third layer does not fit as snug as the previous versions. Also the holster is not as snug.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi BlkDiamond,

      Thanks for your feedback! We are sorry that this Defender is not fitting as well as previous versions you’ve owned. As you know, this is not typical as our cases are designed to fit their device seamlessly. Please feel free to give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to help out in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Otter box case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this case for my husband who needs extra protection on his phone at work. Had it for quite some time now and the case is beginning to fall apart.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Difficult to use phone with case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case has an attached piece of plastic to the front that makes it difficult to click on the screen. Had to rip the plastic off. Other than that it's a good quality product.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good case bad belt clip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The otter box case is fine but the belt clip they include is Mickey Mouse and breaks very easily. I bought a nice nylon belt case to go with it for 15 bucks which done the trick

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an Otterbox. Super durable. Serves it's purpose. But the rubber outer case stretches from normal use and is now loose. Has happened on all my Otterboxes since iphone 3.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent case. Needs consistency

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return one because the iPhone 7 shook inside the case when closed. Had to take another back because of the home button wouldn't stay flat. Bubbled up before use.

    I would recommend this to a friend
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