Customer Ratings & Reviews
- Model:
- 47837BBR
- SKU:
- 5577729
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series Case's protection, fit, and ease of use. Many appreciate its color options and design, along with the overall quality and price. However, some find the case bulky and heavy. Concerns were also raised regarding the screen protector and lack of water resistance.
This summary was generated by AI based on customer reviews.
Otter Box for IPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was excellent for the price. Unfortunately the light color gets dirty constantly and some will not wipe off right. The screen cover makes it hard to type.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mayda,
Thanks for your feedback! We’re sorry that this Defender case is getting dirty and not cleaning up. It is also unfortunate that the screen protector is interfering with your typing. This is not normal and we definitely want to help with this unfortunate predicament. When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will gladly get a warranty replacement set up!
Best,
OtterBox Customer Service Team
love the color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.love the color but a big draw back for my I phone 7 is that people have trouble hearing you. never had this with my defender case for iphone 6, 5 . disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kim,
We are sorry that this Defender case is making it difficult for others to hear you. We fully understand why this is disappointing but we assure you that this is not at all typical. We would like to gather more details so that we can get to the bottom of this mystery. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Extra big
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is big makes phone look very small. In addition it so bulky compared to other phone case.
No, I would not recommend this to a friend It's too Bulky!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is too bulky. The plastic screen cover feels cheap and makes my touch screen and 3D Touch hard to use some times impossible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Nita,
We are sorry that the Defender case is a tad too bulky for your comfort level and that the screen protector is interfering with your touchscreen interaction. The touchscreen issue is not normal and we will be happy to assist with that predicament.
We do have slimmer cases that you may be more interested in, check out the links below for more information on our Commuter and Symmetry cases.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-7-black/5577730.p?skuId=5577730
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-black/5577956.p?skuId=5577956
Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly help in any way that we can!
Best,
OtterBox Customer Service Team
Chunky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chunky case provides protection and diminishes touchscreen performance. Consumer must decide between protection or performance.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi DigitalDawg,
Thanks for your feedback! We are sorry that the screen protector on this Defender case is hindering your touchscreen experience. This is not typical and we absolutely want to rectify this unfortunate predicament as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to help in any way that we can!
Best,
OtterBox Customer Service Team
Case great, color not
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color is adorable, but rubs off easy on jeans or any other surface so it doesn't stay clean long. Case itself is durable.
No, I would not recommend this to a friendCharger cover sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can think it is plugged into the charger port but it is in between the cover and phone. Not easy to plug into the phone
No, I would not recommend this to a friendDecent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how this happened but daughter cracked this within a week of having it. Surprised me since it's an otter box
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JLCR,
We are sorry that this Defender case did not make it past the first week. As long as the iPhone 7 is unharmed all is well as we can easily replace the damaged case through our warranty.
Simply give our friendly Otters a quick call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up in practically no time at all!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Nice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protects the phone well but gets debris inside the phone and gets very dirty.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Starfire,
We’re sorry that debris is infiltrating this Defender case. This is understandably disappointing and we definitely want to help out with this unfortunate problem. Please give us a call at 1-855-688-7269, and we will be more than happy to assist in any way that we possibly can!
Best,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice cover. Too bulky for me. Great coverage but unable to fit on my pocket.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tricia,
We are sorry that the Defender case is a bit too bulky for your comfort level. Perhaps you would be more interested in our Commuter or Symmetry style case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/searchpage.jsp?cp=1&searchType=search&st=OtterBox%20Commuter%20%20iPhone%207&_dyncharset=UTF-8&id=pcat17071&type=page&sc=Global&nrp=&sp=&qp=modelcompatibility_facet%3DCompatibility~Apple%20iPhone%207&list=n&af=true&iht=y&usc=All%20Categories&ks=960&keys=keys
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-black/5577956.p?skuId=5577956
Of course if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Its okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone case itself is great. However. If you put it in your back pocket the outside gets dirty very fast.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Dd,
Thanks for your feedback! We are sorry that this Defender case is getting a bit dirty. We understand why this would be disappointing and we certainly want to help out. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Nice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my wife. She says it's a great case. I think they are too hard to put on and take off.
No, I would not recommend this to a friendBeautiful case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter liked the case,i wanted her to get something with front covering. She is very happy with it.
I would recommend this to a friendCan be difficult...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A tough, protective case, but it can be difficult to activate the touch screen and plug in charger
No, I would not recommend this to a friend- Pros mentioned:Protection
Otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It protects the phone great. But the case is too bulky.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Mimi,
We dearly apologize that this Defender series is a little too thick for your comfort level! We might suggest one of our slimmer styles, such as the Symmetry series. The Symmetry comes in a variety of colors and patterns, and offers superior protection while sporting a thinner design! Feel free to take a peek by following the link below, and call our wonderful Otters at 1-855-688-7269 with any questions. They're always delighted to provide assistance!
https://www.bestbuy.com/site/otterbox-symmetry-series-graphics-case-for-apple-iphone-7-and-8-bouquet/6144107.p?skuId=6144107
Warmly,
OtterBox Customer Service Team
Stylish and durable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Anything including jeans rubs off on this case. However, the case is still cute and durable
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Tash,
We're so sorry to hear that your new teal case and your favorite jeans aren't getting along! This would definitely be disappointing, and if you wanted a dark blue case, you would have ordered one in the first place! Here at OtterBox, we want you to have a clean, stylish case that also protects your iPhone. Our color-conscious Otters will be happy to process a warranty claim for you to get your case back to pristine condition, so feel free to reach them at 1-855-688-7269 to get that process started!
Best,
OtterBox Customer Service Team
Solid case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid case but not the most durable as daughter cracked case after dropping it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Efunk2000,
Although we are glad that your iPhone 7 survived the drop, we are sorry that the same cannot be said for the Defender case. Thankfully we can easily replace your damaged case through our warranty.
Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement set up!
Best,
OtterBox Customer Service Team
Good phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case the screen that's on it can mess up and not let the phone read your finger
I would recommend this to a friendNot up to OtterBox standard
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber keeps coming off the side. I expect better quality from an OtterBox.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Ashley,
We are sorry that the rubber on this Defender case is not staying put. This is understandably disappointing and we absolutely want to get things back no track as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement case set up in practically no time at all!
Best,
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case makes it hard to slide up the menu with the wifi, volume, Bluetooth etc
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mandasue,
We’re sorry that this Defender case is interfering with accessing the bottom menu screen on your iPhone 7. This is not typical and we will be happy to collect more details so that we can assist in any way possible. We can be reached at 1-855-688-7269 and we are happy to help!
Best,
OtterBox Customer Service Team