Customer Ratings & Reviews
- Model:
- 47837BBR
- SKU:
- 5577729
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series Case's protection, fit, and ease of use. Many appreciate its color options and design, along with the overall quality and price. However, some find the case bulky and heavy. Concerns were also raised regarding the screen protector and lack of water resistance.
This summary was generated by AI based on customer reviews.
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case discoloration after only a few weeks of having.
No, I would not recommend this to a friendLove the color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case gets dirty easily. And it's hard to clean off.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Skj2,
We’re sorry that this Defender case is getting a bit dirty and is difficult to clean up. We understand why this is disappointing and we certainly want to help out. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269 and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Phone is safe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but I wish it was smaller. It is durable.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chrissy,
We’re glad that the Defender case is taking care of your iPhone 7. We are sorry that it is a tad too bulky for your comfort level. Our Symmetry and Commuter cases are a bit slimmer than the Defender case. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-7-purple/5577739.p?skuId=5577739
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-black/5577956.p?skuId=5577956
Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Happy Holidays,
OtterBox Customer Service Team
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goooooooddddddddddd product I really like it a lot
I would recommend this to a friendIn less than a month it's falling apart.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many Otterbox cases in the past. Always very pleased with the quality. Not this time! The case is delaminating around the window that shows the Apple logo. I hope this is a one time mistake.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Carp,
Thank you for choosing our cases over the years! We are truly sorry that this Defender case is delaminating on the back. We assure you that this is not normal and we definitely want to get things back on track as soon as possible. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
little to no protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did little to nothing to protect my phone against a cracked screen. don't know why I bought an otterbox. Lifeproof is the only case to trust your phone in.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi mecr83,
We are truly sorry that your iPhone 7's screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.
Sincerely,
OtterBox Customer Service Team
Lets a lot of sand into the case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not really pleased with the case not being fully enclosed. Lets a lot of sand into the case. I'm constantly using my hands in dirt/sand and the phone just isn't staying free of debris.
No, I would not recommend this to a friendDisappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of this case is great, but I have had it one week and it picks up dirt way too easily. Around the edges and even the back. I will be purchasing a darker color defender.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tracykay,
We’re sorry that this Defender case is getting dirty, this is disappointing. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Bad color
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won't clean up on the edges in this pattern. Would not recommend this color/pattern. Great product as we have another one in a dark pattern, but this is too light.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi OtterboxFan,
We appreciate your feedback! We’re sorry that this Defender case is getting dirty and not cleaning up. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269 and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Good quality but bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought this case was too bulky and it made it difficult to use my phone. I ended up exchanging it for the otterbox commuter case. Much better choice for me.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Abbey,
We are sorry that the Defender is a tad too bulky for your comfort level. That is strange that it was hindering the use of your iPhone. We are glad that you found the Commuter case and it is working out well. Having OtterBox options is a beautiful thing! If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269.
Cheers,
OtterBox Customer Service Team
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is nice and sturdy. It's a good case for normal everyday use. The only down side about it is that it lets dirt inside.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sondra,
We appreciate your feedback! We are sorry that dirt is sneaking inside of this Defender case. We would like to collect more details so that we can help out. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
Great for protection but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.iTouch fingerprint reader doesn't read through the cover. With the six digit code for the iPhone 7, it makes it a hassle.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Butch,
We are sorry that this Defender is impeding the fingerprint function. We completely understand why this would be disappointing and we absolutely want to rectify this abnormal problem. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged in practically no time at all!
Best,
OtterBox Customer Service Team
- Cons mentioned:Water resistance
Pass on this one...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt fit in your pocket. Not water proof. waste of time and money
I would recommend this to a friend Otterbox for iPhone 7
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone protector did not work for me at all; for the person who has strong fingers it might work.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi jajarvi,
We are sorry that this Defender case didn’t work out for you. Our products should not hinder any function of the iPhone 7 and we would have been happy to have helped.
We truly hope that this one abnormal situation does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to assist!
Sincerely,
OtterBox Customer Service Team
Not secure or seal tight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To easy for dirt to get in open areas and clip is near impossible to get phone out with one hand.
No, I would not recommend this to a friendDecent case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid case to avoid breakage, but does collect dust under the cover in a dusty work environment
I would recommend this to a friendBad design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I want to like this case. But the direction the flap opens to the charger is inconvenient
I would recommend this to a friendCase is nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cade is nice but it gets duty Dirty and is hard to clean it have to try a darker color
I would recommend this to a friendNot clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to be carefull blue color gets dirty pretty fast, go with black one for sure...
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Regularguy55,
We’re sorry that this Defender case is collecting some dirt. We completely understand why that would be disappointing and we most certainly want to assist! We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to help out in any way that we can.
Best,
OtterBox Customer Service Team
Good solid case but clunky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case, and siper protective. The screen cover however makes it difficult to text.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bbyaddict,
Thanks for your feedback! We’re sorry that the screen protector on this Defender case is making it difficult to text. This is understandably disappointing and we certainly want to help out with this unusual issue. Please give our friendly Otters a call at 1-855-688-7269, and we will be glad to get a warranty replacement arranged!
Best,
OtterBox Customer Service Team