Customer Ratings & Reviews
- Model:
- 47837BBR
- SKU:
- 5577729
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series Case's protection, fit, and ease of use. Many appreciate its color options and design, along with the overall quality and price. However, some find the case bulky and heavy. Concerns were also raised regarding the screen protector and lack of water resistance.
This summary was generated by AI based on customer reviews.
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's abating case but muffled when you talk. You have to place the phone just right
No, I would not recommend this to a friendMoisture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Moisture builds up from going from cold outside to the heat of inside
No, I would not recommend this to a friendPhone Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case got very dirty, I would not recommend this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tina,
We are sorry that this Defender case is getting dirty. This is disappointing but typically very fixable. We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
clip broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it looks good and sturdy but the clip broke that quick
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jenny,
Thanks for your feedback! We are sorry that the belt clip holster did not go the distance for you. This is understandably disappointing but thankfully all is not lost as we can easily replace that part through our warranty.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will be more than happy to get a warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dirt got in and scratched my phone Not a good product
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Sunny,
We are truly sorry that dirt somehow infiltrated this Defender case and that your iPhone is scratched. We completely understand why this is disappointing but we assure you that this is not typical. Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement case set up.
Sincerely,
OtterBox Customer Service Team
OtterBox is normally good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.but not this time, this case is supposed to be shatter-proof, but my brand new iPhone 7 shattered from a haight of three feet onto carpet with it on. I'm trying to file a claim, but the website is hard to navigate.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Chloe,
We are truly sorry that your iPhone 7 sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.
Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to us at 1-855-688-7269, and we can set this up for you.
Sincerely,
OtterBox Customer Service Team
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Within one week the top layer of the otter rubber started to separate itself from the actual case......it started around where the apple logo is at & then I just decided to tear the rest because it was annoying
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lh29581,
We are truly sorry that the silicone on this Defender case is separating from the rest of the case. We assure you that this is not typical and we absolutely want to rectify this unfortunate situation. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement arranged as soon as possible.
Sincerely,
OtterBox Customer Service Team
It stinks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Otterbox collects all kinds of dirt and dust on the outside face of the case. It is also really easy to get dust and dirt on the inside of the case between it and the iPhone itself.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi NateDogg009,
We are sorry that dirt and dust are somehow infiltrating this Defender case. We completely understand why this is disappointing and we certainly want to help out with this unusual dilemma. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to get to the bottom of this mystery. If needed, we can easily get a warranty replacement arranged.
Best,
OtterBox Customer Service Team
Lousy case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money Buttons stick & screen side always fogs up on the inside of the case so you can't see your phone buttons good. Very disappointed in this phone case!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Anne,
We are sorry that the control buttons on this Defender case are sticking and that the screen protector is fogging up. This is understandably disappointing and we definitely want to help out with these unusual problems. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Good camera great pic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible to text talk it won't even pick up anything I say so I can't even communicate with Siri cause the phone can't pick my voice up
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Carla,
We are sorry if this Defender case is somehow interfering with the audio on your iPhone 7. We absolutely want to get more details so that we can help out. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves it. She wanted the latest I-phone available for her 19th birthday. She loves it. Wants nothing else but an i-phone.
I would recommend this to a friendThe case gets dirty easy and won't come clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn't recommend this case we called otter box and they did replace bottom of the case but we have to pay for shipping.
No, I would not recommend this to a friendI hate it gets dirty and no way to clean it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish you could clean otter boxes maybe they need to invent a cleaner and sell that with the box
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Eeyore,
We’re sorry that this Defender case is collecting dirt and does not want to part with it. This is disappointing and we definitely want to help out!
We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case). If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
It's not lifeproof
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm spoiled I guess, but I got this while I waited on lifeproof case for iPhone 7. Waist of money
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Snyder,
We’re sorry that the Defender case is not quite meeting your expectations. If there is anything specifically wrong with your case we would like to try and sort things out. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a bad choice l made. Not good at all. Will last a year
No, I would not recommend this to a friendLove otter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love otter boxes however not happy with this color because it gets dirty quickly.
No, I would not recommend this to a friendHave had otter box before
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protective cover is entirely too thick and bulky. Can not see screen when outside.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jimm,
We are sorry that the Defender case is too bulky for your comfort level and that it is somehow making it hard to see your iPhone screen outside. Perhaps you would be more interested in our Commuter or Symmetry style case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-7-aqua-mint-way/5577737.p?skuId=5577737
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-aqua-pink-halftone/5577953.p?skuId=5577953
If you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Unhappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a week of getting this case it's skr day dirty. I'm extremely unhappy
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi cmmm,
We’re sorry that your Defender case is getting a bit dirty. We fully understand why this is disappointing and we certainly want to help out! We always suggest cleaning our products using mild soap and water (never with abrasive or corrosive cleaners that may damage the case).
If this doesn’t clear things up, please feel free to give our color-conscious Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can.
Best,
OtterBox Customer Service Team
It is broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It broke after one month. The case that holds the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cthames,
We’re sorry that this Defender case broke so soon. This is understandably disappointing but as long as your iPhone 7 is unharmed all is well. We say this because we can easily replace your damaged case through our warranty.
Simply give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement lined up in practically no time at all!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:ProtectionCons mentioned:Weight
Good, but Heavy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, yes....it's massive. And heavy. CHONKY. But it works. Phone has been dropped on concrete, tile floors, and even fallen out of my bike jersey onto cement doing ~30 mph downhill. Case looked like garbage when all was said and done, but the phone was 100% fine. Consider how much you value slimness and lightweight for your phone, and how much protection you realistically need. This isn't for everyone, and it probably isn't for most people. But it works if you need extreme protection. I'm a large male and always carry my phone in my back pocket.....not a chance with this case on there. Again, just consider your REALISTIC protection needs and your risk tolerance before you buy a case this big. If you do need it, though, 10 out of 10....absolutely buy it.
I would recommend this to a friend