Customer Ratings & Reviews
- Model:
- 49687BBR
- SKU:
- 6028038
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the Defender Series Case's excellent protection and generally good fit, citing positive feedback on its quality and ease of use. Many appreciate the case's color options and grippy texture, although some find it bulky. A few customers expressed concerns about the included screen protector and the durability of the belt clip. While some wish for better water resistance, the overall sentiment points towards a protective and well-regarded product.
This summary was generated by AI based on customer reviews.
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a birthday gift for my son and he liked it a lot
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good getting the job done. Only time will tell
I would recommend this to a friendGreat case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can’t go wrong with Otterbox. Really good product.
I would recommend this to a friendseems good so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.no problems with this case so far (knock on wood!)
I would recommend this to a friendCase is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third otter box. They hold up ok to abuse
I would recommend this to a friendPhone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best phone cases I have Every purchased
I would recommend this to a friendScreen was damaged hard to open
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen had indentations in it. very disapointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Essa,
We would be disappointed too! Sounds like your Defender case got in a little scuffle during shipping, and emerged a little worse for wear. Not to worry - our awesome Otters will gladly hook you up with a brand new replacement. Just give them a ring at 1-855-688-7269, and they'll prepare a warranty claim in no time at all!
Regards,
OtterBox Customer Service Team
Otterbox for my 7Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons/pressure points are harder to push than the OtterBox I had for my iPhone 6. It's frustrating since I was use to the ease of using my other one. And the inside cover seems to get dirtier quicker/easier than my iPhone 6 OtterBox.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey RanchyPoo,
We apologize that your current Defender series isn't quite meeting the standards set by your case for the iPhone 6! While the side buttons on a brand-new case can sometimes be a little stiff at first, rest assured that after some time and use, they should start to move with the ease that you're used to.
For any dirt, we typically recommend using some reliable soap and water to wipe down our cases, but if this isn't doing the trick, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll be happy to clean things up with a warranty replacement!
Sincerely,
OtterBox Customer Service Team
Good Protection with a BIG Problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While this case does a wonderful job of protecting my iPhone 8 Plus, it has a big problem. The hole for the finger touch sensor is so small that 96% of the time I must enter my security code. ONLY BUY THIS CASE IF YOU HAVE TINY FINGERS!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Happy!
Oh no, we're sorry to hear you've had some trouble engaging the fingerprint scanner through the OtterBox Defender Series! We intended the case for all ranges of finger sizes, so we're sad yours isn't permitting access with ease.
Our team of friendly Otters would love to see how they can help out with this issue (they have paws, so they understand the frustration). Give us a ring at 1-855-688-7269, and we'll explore options!
Cheers,
OtterBox Customer Service Team
Making them cheaper
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had a otter box for at least 6 years. I have really like them till the last one I bought on June 6. This one the clip all ready broke and the edge is loose. Emailed company, have not heard back.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey John1960,
Yikes, we're so bummed to see that your current case is looking a little worn out! This certainly doesn't sound like the effortless experience that we normally see from the Defender series, and our awesome Otters would love to hook you up with a warranty replacement. Please feel welcome to directly call them at 1-855-688-7269, and they'll be glad to further assist you with this!
Best,
OtterBox Customer Service Team
Case doesn’t seem as protective as years past
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dust easily gets underneath the case, and I have to take it apart and clean it more often. Seems protective enough but I don’t trust it like I did my ballistic, so, I haven’t done purposeful drops.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shock,
We so apologize that dust seems to be infiltrating the tough barriers on your Defender case! It sounds like there could be a minuscule gap somewhere on the unit that is allowing debris to get through, and our vigilant Otters would love to take a closer look. Please don't hesitate to call them at 1-855-688-7269, and they'll examine this further and even send out a warranty replacement, if that’s what it takes to get you back to rugged protection!
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is not made for any type of field work. I also accidentally dropped the phone and the screen cracked on top right side.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Alex,
We're sorry to see that your iPhone did not survive a detrimental drop while under the watch of this Defender series! We put our cases through an intense amount of testing to ensure that they provide the best device protection possible, no matter what line of work you're in. However, unfortunately some falls are subject to myriad dynamics and angles that are beyond our control, and we are unable to guarantee that absolutely all exposure to risk will be eliminated through the use of our products.
Although our warranty does not extend to the Apple device itself, we would love to send you a brand-new OtterBox in the event that your current one was also jeopardized during the incident. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be more than happy to set up a warranty claim for you with ease and haste.
Sincerely,
OtterBox Customer Service Team
Air pockets got under it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy a new one because air got under it and effected the operation of my phone. I thought that this casing was air tight and would not allow anything to get into it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Sally,
We apologize that you're feeling so let down by this Defender series! We have to admit, we're a little perplexed as to what's going on here, and we would love to grab a few more details to see if we can help. Please feel free to call our awesome Otters at 1-855-688-7269, and they'll gladly provide any assistance possible!
Best,
OtterBox Customer Service Team
Works Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These seem to last longer then most other brands. I am not sure why they changed the rubber part. It wears and starts to peel faster then the other versions.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey carharts2,
We so apologize that the rubber on this Defender case is making like a banana and "peeling" away! Please keep in mind that we are always happy to restore any worn down products under our warranty, so please feel free to call our friendly Otters at 1-855-688-7269. They'll cheerfully take care of any replacement needs that you may have going forward!
Cheers,
OtterBox Customer Service Team
okay box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.for the first 5 months the case is wonderful. But over time the rubber begins to become not secure. Will end up purchasing another.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi fredrick,
Sorry to hear that the rubber silicone on this Defender series is having trouble keeping it together! Not to worry - our awesome Otters will be more than happy to hook you up with a brand-new slipcover to tighten things up again. Please feel welcome to give them a call at 1-855-688-7269, and they'll launch a warranty claim as soon as possible!
Best,
OtterBox Customer Service Team
To bulky / ok for iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing that I didn’t like was the plastic window cover makes it hard to operate the touch screen I ended up cutting it out
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Rico,
We're sorry to hear that this Defender screen protector had trouble connecting with your display, and that you felt your best option would be to cut it out! It sounds like that integrated shield was sitting a tad higher above the display than we typically like to see, and had you contacted us, we would have loved to set you up with a warranty replacement. We don't usually recommend altering the case, since doing so can impact the overall levels of protection and void the warranty. That being said, we're positive that our friendly Otters would like to see you use the case as originally intended, and they might be able to look into making an exception so that we can get you into a replacement! Please feel welcome to give them a call at 1-855-688-7269, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was bulky and did not provide the level of protection that other cases provide
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Cord,
We apologize that this Defender series isn't exactly what you were looking for to cover your iPhone! This particular case is engineered with a multi-layer design in order to ensure that it provides the best device protection possible, but we also certainly understand why these extra layers might make the unit feel larger than life sometimes.
If you have any additional questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help out!
Cheers,
OtterBox Customer Service Team
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve bought otters before with no issues. This time it’s only lasted 4 mths before the clip feature broke. Time to buy a new case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Valp,
We're sorry to see that this belt clip broke after only four months on the front lines! Not to worry - our Otter soldiers are more than ready to send out a tough new replacement holster. Just give them a call at 1-855-688-7269, and they'll stand at attention and set up a warranty claim in record time!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Too bulky. Returned it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Using it on my belt was too bulky and difficult to get out when I had to get to the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey HowardK,
We apologize that this Defender series belt clip was a little too bulky for your comfort level! We'll be glad to pass your feedback along to our product design team for future deliberation, and while we certainly understand your decision to return the item based on preferences we sincerely hope that this experience does not turn you away from OtterBox for good! If you have any further questions, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Best,
OtterBox Customer Service Team
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 months the Case started peeling. Haven’t tried to getting a new one but have heard they will send you another one
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Angela,
The rumors are right! While we're terribly sorry that the rubber on this Defender is starting to peel, we have a pretty awesome warranty, and our friendly Otters will be happy to send you a replacement. Just give them a quick call at 1-855-688-7269, and they'll kickoff a warranty claim without further ado!
Best,
OtterBox Customer Service Team