Customer Ratings & Reviews
- Model:
- 49689BBR
- SKU:
- 6028042
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the Defender Series Case's excellent protection and generally good fit, citing positive feedback on its quality and ease of use. Many appreciate the case's color options and grippy texture, although some find it bulky. A few customers expressed concerns about the included screen protector and the durability of the belt clip. While some wish for better water resistance, the overall sentiment points towards a protective and well-regarded product.
This summary was generated by AI based on customer reviews.
Great case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case with screen protector already with it!!
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy this case. it is durable and reliable
I would recommend this to a friendGreat case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure how they could make it better but if there was a way to cover the speakers and camera when not in use it’d be even better
I would recommend this to a friend- Pros mentioned:Protection
Great protection for iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for protecting your iPhone especially when you have kids and they love to take your cell
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Felito,
We're thrilled to hear that this Defender series is keeping your phone safe from all sorts of accidents! No doubt about it - a phone is definitely more vulnerable around kids, and we're glad that the Defender is providing intense protection. Should you run into any future OtterBox questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!
Sincerely,
OtterBox Customer Service Team
Gets the job done.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent product provides great drop protection. Jury is still out to see if it’s teenage boy proof. Only knock is over priced.
I would recommend this to a friend- Cons mentioned:Screen protector
basic protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a case for my son’s phone. It does the trick but glass face of phone not protected.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi fresh8,
We're sorry to hear that you're feeling slightly disappointed by your son's Defender series! We have to admit, we are slightly confused about this situation, since the Defender case for the iPhone 7 Plus and iPhone 8 Plus does, in fact, include a built-in screen protector. This integrated plastic covers the phone display to provide enhanced screen security. If your case is missing this component, we definitely want to get you back on track to the Otter protection that you're expecting. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!
Cheers,
OtterBox Customer Service Team
Alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does the job but dust gets under by the home button! Also the Apple symbol isn’t centered on the back...just a a little OCD!!
I would recommend this to a friendLove it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox has always been our go to brand! Their product is top notch and durable. They also stand behind their products 100%
I would recommend this to a friendBroke within one week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that you can mail them back to get a new one if they break with a lifetime warranty but it’s a lot of work and I currently have no case because they said it takes four weeks for them to send a new one, considering it was almost $100 I would expect it not to break right away, and can they hire a girl to make a fancier defender bro OK besides a black gray or a puke purple
No, I would not recommend this to a friendStrong
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great case for device, can withstand a great impact when the children get ahold of it!
I would recommend this to a friendIt’s the great protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have broken phones like crazy. Always cracking even with most cases. This is the first one that has really protected
I would recommend this to a friend- Cons mentioned:Screen protector
Screen makes difficult for phone use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen makes difficult to use phone. The protector is to far from where phone sits
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Lynnette,
Yikes, it looks like the rare "trampoline gap" has affected your Defender series! We so apologize that the integrated plastic is sitting a little higher than it should be, but not to worry - our Otter doctors are ready to perform a case transplant. Just give them a ring at 1-855-688-7269 so that they can set up a warranty claim and get you a brand new Defender right away!
Sincerely,
OtterBox Customer Service Team
- Pros mentioned:Protection
Too bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection if you think you need it. But takes up a lot of space.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Notyou!
We're sorry to hear that you're not loving everything the Defender Series case has to offer. If you're looking for something a little sleeker, but you're not wanting to sacrifice on protection, we'd suggest checking out our Pursuit Series case, here: https://www.bestbuy.com/site/otterbox-pursuit-series-case-for-apple-iphone-7-plus-and-8-plus-black/6137645.p?skuId=6137645
Best,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Doesn’t fit 8 Plus
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The IPhone 7 Plus fits perfectly but when I got the 8 Plus there was an air gap between the screen and the otterbox screen protector which was bubbling out. You would have to press on the screen protector firmly in order for your phone to recognize the touch. I tried with two different cases and same thing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Justin,
Air gaps, bubbles, and touch sensitivity issues...oh my!
We're so sorry to hear that this Defender series seems to be struggling with a few practicality problems! It definitely sounds like that screen protector was sitting a little higher above the phone display than we would normally prefer, and our handy Otters would love to mend the situation with a warranty claim. Just give them a ring at o1-855-688-7269, and they'll fix up a replacement with ease and haste!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Basic
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing spectacular just a basic Otto box. It protects the phone.
No, I would not recommend this to a friend Nice case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a really nice case. My son is really hard on phones and so we got this one for him. So far so good.
I would recommend this to a friendNot as durable as old models
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While this case has proven effective,it has broken in several places without even being dropped.
I would recommend this to a friendSo and so
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like how this case looks but there’s one big problem- it’s not waterproof! I accidentally spilled some coffee over it and my phone got wet! Thankfully my phone still works. Other than that, it protects my phone from scratches and drops. I like my LifeProof case better when it comes to spills. If you’re not looking for a waterproof case, I do recommend this one.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey CM123,
We apologize for any confusion surrounding the protective abilities of this Defender series! While the rugged style of the Defender might provide some natural water resistance, the case actually does not offer any sort of waterproof protection. That being said, it does offer epic drop, dirt, and scratch protection! If you have any additional questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to further assist you!
Warmly,
OtterBox Customer Service Team
Well constructed case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is built really good. Heavy duty. Only downside, it's quite large. Overall a nice case.
I would recommend this to a friendBetter than last Otter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Last two Otter boxes worn rubber seals didn’t seal correctly for plug cover and volume control switch?
I would recommend this to a friend