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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 4083 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are pleased with the Defender Series Case's protection and fit, frequently citing positive feedback on its ability to safeguard their iPhone 7 Plus and its snug design. Many also appreciate the case's color options and ease of use. However, some customers find the case bulky and have expressed concerns about the screen protector's durability and susceptibility to scratches and smudges; the lack of water resistance was also noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 4,083 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Can't beat its quality. I've always bought this brand. It's the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for use of protection when working outside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case very happy with it. Serves the purpose of why it was purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on my way home from the Apple Store. Item was in stock and easy to find.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent otter brand products. My daugther love his new cages for the new phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case for i-phone 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price on-line. I had it delivered to my closest store and pickup was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd time around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrade my iPhone recently and knew immediately I had to have this case again!

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Not a good fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously owned the Otterbox Defender for my Samsung Galaxy Note 4, and while the case offered great protection, the interior snaps didn't last and the case never fit well after the first 90 days or so. Again, though, the case offered good protection from accidental drops even if the fit itself was loose at best. Therefore I kept it on my phone. Fast forward 1 ½ years when I purchased the iPhone 7+, and I thought I'd give the Otterbox Defender another shot. Bad choice on my part. The case, as many know, is pretty expensive, so the reasonable expectation is that it is well made, fits the phone precisely, and offers excellent protection. Unfortunately, the case did NOT fit the iPhone 7+ well at all. Specifically, the built-in screen protector was not flush with the iPhone's screen. It was hit or miss as to whether the phone would even register tactile input. Given my previous experience with the Otterbox Defender on my Note 4, I realized that this wasn't the case for me. I returned it post haste and purchased a different brand. Otterbox is a popular brand name that has die hard fans. It just didn't work for me very well.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We’re truly sorry that the screen protector on this Defender case for your iPhone 7 Plus was not sitting flush with the iPhone’s screen. We fully comprehend why this is disappointing and we would have been more than happy to have rectified this unusual dilemma. We understand that you have gone in a different direction for phone protection but we hope that this abnormal experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t tell you how many times I’ve dropped my phone. Because of this case, not a scratch, crack, dent, or ding.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Adidaskid,

      Now that's what we're talking about! We're so excited to hear that your iPhone is still looking brand new within that Defender series. How is the case itself doing? We're always looking for ways to keep the protection going, so please feel welcome to call our awesome Otters at 1-855-688-7269 with any questions or warranty needs, and they’ll be happy to help!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Yogagirl4ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case, a little bigger than I wanted but was on sale for a good price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Case works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a new case for my phone and when I saw this one I had to have it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable phone case, I'm satisfied with my purchase. Otter boxes are awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case ever, my last case lasted 4 years, I hope I get other four on this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid feel. Already paid for itself. Just remember to take the plastic face off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox rocks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it just fine. Works like a charm and maches the rose gold on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone fell a couple of times but with the otter box on it didn't hurt my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Much needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Soo needed this to protect my phone. The only problem I had is that overtime is stretched out of shape..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always use Otterbox cell phone cases for all of our devices, worth the extra cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy and durable. I think it has already saved my phone at least twice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always used otter boxes for all my phones it's a great product no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love outer boxes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend to anyone best thing ever.Best buy is a great place to go.

    I would recommend this to a friend