Customer Ratings & Reviews
- Model:
- 47906BBR
- SKU:
- 5577979
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Defender Series Case's protection and fit, frequently citing positive feedback on its ability to safeguard their iPhone 7 Plus and its snug design. Many also appreciate the case's color options and ease of use. However, some customers find the case bulky and have expressed concerns about the screen protector's durability and susceptibility to scratches and smudges; the lack of water resistance was also noted.
This summary was generated by AI based on customer reviews.
iPhone from Sprint
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cellphone is ok, but the company Sprint is one of the worst communication companies due I lost the signal all the time, the internet works very slowly or doesn't work all the time, the communication is very bad. Most of the time I can't hear or they can hear me, even I can't send a simple message.
No, I would not recommend this to a friendNot satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This item was bulky and made my phone hot. It did not protect it.
No, I would not recommend this to a friendPealing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With only having my case for about a month, it is already pealing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kibrda19,
We are truly sorry that the silicone on this Defender is peeling. We completely understand why this is disappointing and we absolutely want to help out with this unusual issue. Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged in practically no time at all!
Best,
OtterBox Customer Service Team
Not a great phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too much space between the case and the phone. Too bulky.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Anonymous,
We deeply apologize that you're finding the Defender case a little too bulky for your comfort level! Even with the extra layers, there shouldn't exactly be any space between the case and the phone itself, since the case is intentionally designed to hug the device tightly. We would love to remedy the situation with a warranty claim, so please feel welcome to call our handy Otters at 1-855-688-7269. They'll be happy to fix you up with a replacement case!
Regards,
OtterBox Customer Service Team
Had problems hearing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color and that was about it first it wouldn't allow me to thumb scan and could barely hear the other person even with the speaker turned all the way up.I ended up getting upset with the case and threw it in the trash would not remind for a iPhone 7 plus sorry.
No, I would not recommend this to a friendOverall not a bad type.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The color and type of material attracts so much dirt.
No, I would not recommend this to a friendLeaves marks on iPhone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves marks on iPhone.............................
No, I would not recommend this to a friendDoesn't work well with screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case fits phone well but did not work well with the screen protector. I cut out the plastic screen from the case and it worked much better. The screen is more responsive if you remove the otter box plastic screen
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that the screen protector on this Defender case was diminishing the touchscreen sensitivity. This is not normal and we wish that you would have reached out to us before altering the case. Modifying the case may change the protective qualities of the product.
If you ever need any assistance with an OtterBox case please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Otterbox is past there prime
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There are many better choices for the Iphone at half the cost. Case just doesn't look right on the phone the left side bows out. Tried everything to get it to look right. I will be returning this item.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Moneylaw,
Yikes! You certainly did not order a Defender with a side of bowing, that's for sure! We apologize that you felt the best option was to return the product, and had you contacted us, we would have loved to assist with a warranty replacement. If you have any additional OtterBox questions, please don't hesitate to contact our friendly Otters at 1-855-688-7269, and they'll be glad to help as much as they can!
Sincerely,
OtterBox Customer Service Team
This otter box is Substantial and Heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this otter box because I really loved the one I had for my iPhone6. This new version is really heavy and cumbersome. The box itself is pretty, but I have since exchanged it for a much lighter case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kate,
We’re sorry that the Defender case for the iPhone 7 Plus is a bit too heavy for your comfort level. We’re not sure which case you ended up with but perhaps you would be interested in our Commuter or Symmetry case as they are both slimmer than the Defender. Check out the links below for more information on those OtterBox cases.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-7-plus-blue/5577960.p?skuId=5577960
http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-plus-pink-blue/5577974.p?skuId=5577974
Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Quality control problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the case because when I opened it up the clear cover had a scratch on it. Very frustrating, so I returned it before leaving Best Buy. I might try another one in the future but not right now.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi NFWolf,
We are truly sorry that the screen protector on this Defender case had a scratch on it. We completely understand why this would be disappointing and we assure you that this is not at all typical.
We hope that this one unusual experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Not too crazy about this phone case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons very hard to push for me. Also too thick to make proper contact to the point I thought my phone was MALFUNCTIONING!! Touch ID wouldn't work- terrible for me!!! Returning!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Scooter,
We are truly sorry that this Defender case is making it difficult to fully interact with your iPhone 7 Plus. We completely understand why this would be frustrating and if you happen to still have this case we absolutely want to rectify this abnormal dilemma.
Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Big and clunky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The screen was my biggest issue, as it wouldn't lay flat on the surface of the phone screen - so had a lot of issues with the phone screen recognizing my motions. Had to return it.
No, I would not recommend this to a friendSilicone stretches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had to go through multiple warranty claims because the silicone tends to stretch. Next time going to look for a case without the silicone skin.
No, I would not recommend this to a friendnot happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just not happy with this product. Was extremely happy this my last otter box. The best buy guy said this is the best one. He just waned to make a sale.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's already faded and no it is not been in the Sun.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Barbara,
We’re sorry that this Defender case has lost some of its luster. This is disappointing and we would like to get more details so that we can try to rectify this unfortunate dilemma. When you have a moment, please give our color-conscious Otters a call at 1-855-688-7269, and we will gladly assist in any way that we can!
Best,
OtterBox Customer Service Team
Regret this purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks dirty all the time and cracked within the first 6 months. It is suppose to be unbreakable.
No, I would not recommend this to a friendWorst rubber case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Now a good one. I've been buying otterbox at Best Buy for so many years and this was a disappointment.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MTG2014,
Thanks for choosing our products over the years! We’re sorry that this Defender case is letting you down. We definitely want to get some details so that we can try to help out. When you get a few minutes please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!
Sincerely,
OtterBox Customer Service Team
Not as durable as my last otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is not as durable as my last otterbox cases. The texture of the rubber part is peelimg off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Trevor,
We are sorry that the silicone on this Defender is peeling. We completely understand why this is unsatisfactory and we absolutely want to get things turned around! Please give our helpful Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement lined up in practically no time at all!
Best,
OtterBox Customer Service Team
No good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons are way too hard to push!!! Case is too big to fit in shirt pocket.
No, I would not recommend this to a friend