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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3973 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's excellent protection and secure fit for the iPhone SE, 5s, and 5. Many appreciate its ease of use and high-quality construction, while also noting the case's attractive colors and good grip. Although some find it a bit bulky and heavy, and the screen protector could be improved, the overall positive feedback highlights its value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 171 Showing 3,401-3,420 of 3,973 reviews
  • Rated 3 out of 5 stars

    Decent case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working. Says allot for the time and usage that I put into this

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t beat it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t beat the OtterBox products!! This is certainly one tough case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our phone case are all some , cause Otterbox is good quality. We like it.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic case, can’t touch edges of the screen because of the lip. Phone still cracked after dropping it enough

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Dylon,

      We're truly sorry to see that your iPhone 5 suffered a few too many fatal drops and eventually conceded while under the vigilant protection of this Defender series. Although we put our products through extensive testing to ensure the best device protection possible, unfortunately, every fall is subject to myriad dynamics and angles, some of which are beyond our control. We cannot guarantee that absolutely all exposure to risk is eliminated through the use of our cases, especially if the unit has been compromised after several tough impacts. While our warranty does not extend to the Apple device itself, we would still love to send you a new OtterBox so that you can get off to a fresh start once that phone is repaired. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll set this up for you right away!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got one for myself and spouse. He uses the phone holster and loves it. Thought it a little pricy, brought two. But as the saying goes-----you get what you pay for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Defender marches on -- 4th purchase on 4th device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to iPhone 5S, after using Defender on 3GS, 4S, and iPad. Wouldn't leave the store without it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my IPhone SE Tracfone and it’s never let me down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment ever. Otter box carries strong cases I love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than the knockoffs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried the others. Worth the price. One drop and you know it was worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice gadget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly engineered case. Had to buy a new one since iPhone form factor changed from iPhone 4 to iPhone 5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case as a whole but the screen cover gets dust under it to fast needs to be more aide tight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very secure feeling when holding the phone. Looks great and will save the phone from future falls

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome iPhone protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't buy any other case for my iPhone… OtterBox is superior to all others.

    I would recommend this to a friend
  • Cons mentioned:
    Water resistance

    Rated 3 out of 5 stars

    Otter box

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It allows water in and my phone won’t work properly. Very disappointing.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Older heavy rubber version better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Older version had softer and thicker rubber case which never let me down with many drops over last five years.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there BobC,

      Sorry to hear that your iPhone 5 Defender series isn't meeting the expectations set by your previous case! As new devices are released, we typically update our cases as well, which normally means making a more streamlined design. However, the cases go through the same amount of testing, and are still just as protective as ever! If there is anything else we can do to help boost your confidence, please feel welcome to call our bold Otters at 1-855-688-7269. We're positive that this case should keep your iPhone safe and secure for a long time going forward!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    The best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not the first time I buy this holder, very convenient thou a little bit expensive

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for me as a man. Stays on and is very durable. Good value for the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good. I took the piece off that covers the home button because it was annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Classic Otterbox product, Never any issue. Solid Sale price from BestBuy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    keeps water out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would order this product again. i drop my phone in water all the time

    I would recommend this to a friend