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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 3973 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's excellent protection and secure fit for the iPhone SE, 5s, and 5. Many appreciate its ease of use and high-quality construction, while also noting the case's attractive colors and good grip. Although some find it a bit bulky and heavy, and the screen protector could be improved, the overall positive feedback highlights its value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 3,973 reviews
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product I would recommend to any one from 5 to 99.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case! Love this case! Love this case! get it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product, but the headset opening is too small

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good product except got the headset jack opening.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Keeps it Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the case it does what it is suppose to but is bulky

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit slippery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hard plastic case can slip through your fingers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Necessary Accessory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very functional and not to bulky. Necessary for IPhones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's an otter box and works well for what I need!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Belt Clip Jammed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The belt clip jammed in the open position the first week that I had the case. Of course this makes the clip worthless and I have no idea how to fix it. Also the phone controls are hard to use. For an expensive case I would expect it to work a lot better.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not for the IPhone 5c

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had this product for a day when I realized it said IPhone 5. I didn't know it wasn't for the 5c. Still new to the Apple system. I saw blue and "5" and went for it, until it was time to put it on. So I can only rate the reason for buying it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    convenient but too fragile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like hanging my phone on my belt but the plastic holder breaks too often. The actual case does a good job protecting the phone too bad the holder wasn't stronger

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi dbh0,

      That’s great that the Defender case is taking care of your iPhone but we’re sorry that the belt clip holster is not going the distance. We understand why that is disappointing and we definitely want to help out. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement arranged in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Collect to much dirt under it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good case otterbox really drop the ball on this one I would look to another company for cases if I was you make me so mad when I have to clean case every other day maybe otterbox will read thus and resign it thanks alot

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    gets dirty too easliy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case for durability but the screen gets cloudy and cannot be cleaned

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Coverage of phone input ports prevents accessories

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this item because the case covers input ports and requires one to remove case to be able to plug in accessories. The case itself is very sturdy, however.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Randy,

      Our apologies for any confusion surrounding the Defender series style! The port covers on the case are actually engineered to open and close, allowing for complete port access. Had you contacted us, our friendly Otters would have been happy to help troubleshoot this for you, but we also completely understand your decision to head in a different direction. We sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any other questions going forward, please feel free to reach out to us at 1-855-688-7269!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    great otter protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the warranty lacks any compassion for the product. The belt holder itself is plastic; therefore, the clip breaks and the only way to replace it is to buy a whole new package.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not what I expected from OtterBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always held OtterBox to a higher standard, so when I had a chance to buy one for my iPhone 5s, I was excited to try it out. Turns out, after only a few days, I was regretting my decision to purchase this clip. The material around the supporting body is flimsy and has deteriorated where the rubber meets the clip. The phone is clunky to put back in the "holster", often can't be done on the fly. Honestly, I'm disappointed...but I'm making it work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm afraid it will fall apart eventually like my last otter box. It also does not easily allow for things to fit (like chargers, adapters, etc) without taking the phone out of the otter box.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Would not recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Voice is muzzled and constant complaints from everyone on other end if the phone. Apparently this is a known problem.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    sturdyness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    case cracked within first month of having. screen fogs over on phone when talking a leaves moisture under the protective shield.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi singlemom,

      We’re sorry that this Defender case cracked at all, let alone after one month. We’re also bummed that moisture is getting underneath the screen protector. We would like to send you a new case through our warranty. Please give us a call at 1-855-419-7417, and we will be happy to get that set up for you.

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Ok for careless people that drop their phones lot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overpriced, durability of clip seems cheap. We had three cases for our other I phones and the belt clips broke on all three. As much ad the phone is used there needs to be a better dedign.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Otter box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, protect the phone, but I have to remove from clip to take pictures. Old clip allowed for pictures a little annoying.

    No, I would not recommend this to a friend