Customer Ratings & Reviews
- Model:
- 41171BBR
- SKU:
- 1972006
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the Defender Series Case's excellent protection and secure fit for the iPhone SE, 5s, and 5. Many appreciate its ease of use and high-quality construction, while also noting the case's attractive colors and good grip. Although some find it a bit bulky and heavy, and the screen protector could be improved, the overall positive feedback highlights its value for the price.
This summary was generated by AI based on customer reviews.
Works fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case works fine but there is a little piece on the bottom that comes loose. Turns out a bunch of my friends have the same case and it happened to them too.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Rsbruggeman,
We’re sorry that there is a loose piece at the bottom of this Defender case. We certainly want to collect more information so that we can help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can. If needed, we can certainly get a warranty replacement lined up!
Happy Holidays,
OtterBox Customer Service Team
good protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otter box seems to be a better case than some of the other brands. My only complaint on this was that it didn't have the button protector like my last otter box case.
I would recommend this to a friendNot the best experience with Otterbox
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The outside rubber shell after a short period of time pulls away on the corners. Otterbox no longer offers lifetime replacement for this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Steve,
We’re sorry that the silicone slipcover on this Defender case is getting a bit stretched out. We also apologize for any confusion about our warranty. True, technically it is a one-year limited warranty but even if it is after the first year we will still try to help out. Typically as long as we still have inventory in our warranty warehouse we can make things happen. Please give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Happy Holidays,
OtterBox Customer Service Team
Not as good as they were
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Since our first iPhone, our family has used otter boxes. Each time one is purchased now, it seems to last less time than before. Disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi BBadict,
Thanks for being a fan of our cases! We’re sorry that some of your later OtterBox purchases are not lasting as long as we’d hope they would. This is disappointing but we assure you that our standards have not diminished and if you ever need assistance with a case we are happy to help. If you ever have a case that gets damaged please do not hesitate to give our friendly Otters a call at 1-855-688-7269 so that we can get a warranty replacement set up!
Happy Holidays,
OtterBox Customer Service Team
Clip broke off first week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clip broke off when I mildly bumped into a chair as I sat down. Have to keep it in my pocket now. Too much money for the inconvenience
No, I would not recommend this to a friendgreat quality item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only problem is it didn't fit my phone and I need to take it back no fault of the store I just didn't have my husband's phone with me
I would recommend this to a friendWanted a case that would clip onto my belt
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions could be better. Would be nice if the belt clip would rotate allowing it to turn on my belt.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there DJDave,
We apologize that your Defender series holster is having trouble rotating! This is certainly odd, since that belt clip should be able to actually turn 360°. Please feel welcome to call our Otter detectives at 1-855-688-7269, and they'll gladly launch an investigation for you!
Cheers,
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok but front cover could be stronger. It is sad Apple sells a product that you immediately have to buy a cover for.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Scott!
Sorry to hear that the front cover on your Defender isn't quite meeting expectations! Rest assured, we put those cases through over 238 hours and 24 tests, and only the best of the best make it. We're confident that your case will keep your iPhone safe and secure going forward! If you have any questions or issues, please let our supreme support team know by contacting us at 1-855-688-7269!
Sincerely,
OtterBox Customer Service Team
Teens phone cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case for my teenager. Wonderful case. Admittedly, had to google to figure out how to open it. Doh!
No, I would not recommend this to a friend- Cons mentioned:Bulk
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an iPhone for the slim sleek design! This case it makes your phone feel like a brick!
No, I would not recommend this to a friend Dust enters
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dust gets under cover and have to clean. Also when I have to charge very hard to open the covers. Also to your off it hard to do
No, I would not recommend this to a friendbelt clip for i-pnone,not to good,keep breaking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not very good phone clip for i-phone clip on bleat keep breaking off,would not recommend to any one
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wiseuno1,
Yikes! We're so sorry to hear that your belt clip holsters keep breaking down! We train our products to be the toughest soldiers around, but it sounds like yours is having trouble making the cut! Please don't hesitate to ring up our Otter troops at 1-855-688-7269, and they'll call for backup and order you a warranty replacement!
Cheers,
OtterBox Customer Service Team
eh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought to would be stronger than it really is. I have other letterbox products that are more durable
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We are sorry that this Defender is not quite filling you with confidence. If there is anything specifically wrong with the case we want to know so that we can help out. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be happy to assist in any way that we can!
Best,
OtterBox Customer Service Team
Provides good protection but bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was a good value, but ended up replacing as it is much thicker than some of the newer cases.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mike,
We’re sorry that the Defender was a bit too bulky for your comfort level. Perhaps our Commuter case would have been a better fit for you. It is slimmer than the Defender but still offers great protection. Check out the link below for more information on that case.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-se%2C-5s-and-5-black/6667737.p?id=1218770736241&skuId=6667737
Of course, if you have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-419-7417.
Best,
OtterBox Customer Service Team
It is ok,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this okay, it isn't as good as the one I had on my other i-phone. It is harder to remove from the phone,
I would recommend this to a friendBe sure to check
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Be sure to check the otter box I bought two that didn't form fit well. Like it was bowed out
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Mommy,
Uh oh, cases that don't fit are definitely not our jam! We apologize that two of your Defenders are bowed out. We find this strange, as the cases are designed to comfortably, but securely hold your device. Please don't hesitate to call our secret agent Otters at 1-855-688-7269, and they'll crack the code to figure out this mission before it's too late!
Regards,
OtterBox Customer Service Team
Only had it for a month and it BROKE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will NEVER buy again. Very dissatisfied with it performance. Definitely not worth the near $50.00 price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Fitgirl,
We're sorry to see that your OtterBox Defender has sustained an injury in the line of duty. Not to worry - we are on the case! Just give our handy Otters a call at 1-855-688-7269, and we'll be more than happy to fix this up with a warranty replacement!
Cheers,
OtterBox Customer Service Team
Doesn't fit IPhone 5c. Materials are well made.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Recommend staying only fit IPhone 5s & plus not 5c. Would not recommend for 5c.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Papa,
We're sorry to hear that this Defender series wasn't exactly what you were expecting for your iPhone 5C! True, this case is only compatible with the iPhone 5, iPhone 5S, iPhone SE, and unfortunately does not fit the iPhone 5C. Again, we offer our apologies for any miscommunication, and if you have any additional questions on this, please feel free to call our friendly Otters at 1-855-688-7269. They'll always do what they can to assist!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Bulk
Not necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it to bulky and not fashionable at all .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lena,
We’re sorry that the Defender case is a tad too bulky for your comfort level and that it was not your cup of tea. Perhaps you would be more interested in our Commuter case as it is slimmer than the Defender. Check out the link below for more information on that OtterBox case.
http://www.bestbuy.com/site/otterbox-commuter-series-case-for-apple-iphone-se-5s-and-5-black/6667737.p?skuId=6667737
Of course, if you have any questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team
Just to bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband needed something more lightweight. We purchased the Apple case
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Larry,
We're sorry to hear that this Defender series was a little too bulky for your comfort level! While we're glad that you already found an option that works better for you, please keep in mind for future reference that we do offer several different styles of cases, some of which are slimmer than the Defender. For example, please feel welcome to follow the link below to check out the Symmetry series, which offers sleek, yet superior protection. If you run into any future OtterBox questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-7-and-iphone-8-clear/6028058.p?skuId=6028058
Sincerely,
OtterBox Customer Service Team