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Customer reviews

Rating 4.7 out of 5 stars with 3973 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Defender Series Case's excellent protection and secure fit for the iPhone SE, 5s, and 5. Many appreciate its ease of use and high-quality construction, while also noting the case's attractive colors and good grip. Although some find it a bit bulky and heavy, and the screen protector could be improved, the overall positive feedback highlights its value for the price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 194 Showing 3,861-3,880 of 3,973 reviews
  • Rated 1 out of 5 stars

    Scratched lense

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is scratched. T The case fits but what a disappointment that the clear cover is scratched. Stephen Juber

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Steve,

      We are sorry that this Defender case is scratched. This is understandably disappointing and we certainly want to rectify this unfortunate dilemma as soon as possible.

      Thankfully we can easily replace your damaged Defender through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement lined up in practically no time at all!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Rugged protection and it does look nice actually

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought this case today after buying the commuter case and getting totally frustrated. The commuter case comes with a screen protector kit where you wipe off your screen, then you put this sticker like protector on and then use a card to get out all the air bubbles. Sound good? Well, that was a real nightmare as it was hard to put the screen on correctly, it kept getting dusty, and it was really hard to get the cover on afterwards. So, I returned this and got the Defender series. I really just wanted something simple but got worried that the iPhone wouldn't be protected against falls (I have kids, and I have dropped phones before). The price is steep (though I've seen this listed for cheaper on eBay) but to me this was a pretty good investment. I plan to keep the phone a long time and I do let my kids use the phone to play games. What I like: I like that the screen protector is PART of the hard shell case. Those stick on protectors are a PAIN. I like that it really isn't so bulky. My husband has the Otter Box for an iPhone 4 and it is bulky and ugly. This one actually looks sleeker. The cream/blush is really pretty. I have a black iPhone (but I don't see how the phone color makes a difference when it is totally covered by the case). The hard shell is cream colored and the blush is for the rubber covering. The rubber covering has cut outs for all main openings. These close nicely. So, I feel like I not only got a real safe case, but I didn't compromise on attractiveness. This actually looks cool. What I don't like: I wish it weren't so expensive. There are so many cheap cases out there. However, you get what you pay for and OtterBox does have a cheaper covering which while being $10 less and without a holster (which I don't use) seems like it is in a different class. (Interesting note: The sales guy told me to get the OtterBox commuter because I didn't want to use a holster cover. I returned it anyway and just will not use the holster cover for the Defender one I did end up with at the end of today's shopping experience.) I've yet to see how difficult it may be to clean. However, if this is like the iPad case (which is also quite difficult to open once it is shut), there is a way to gently open it by using a pocket knife to gently push open each closing point (there are about 4, two on each side near the corners). Once you figure that out, it's really not difficult to open. And, its good that it isn't easy to open because you wouldn't want young kids to try to get it out... Hope this helps...

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy with shield

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't bother buying if you also place a shield on the glass. The case causes the shield to Separate from the glass

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after few uses, totally not worth it and it wasn’t covered under warranty

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't fit my iPhone 5 but it says right on the package that it's supposed to.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Clip broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first week the clip snapped. Tried to contact otterbox online and never got through

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product lasted me about half a year before it broke in half

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Hithere,

      We are sorry that this Defender case broke after about six months. This is a bummer but as long as your iPhone is okay all is well. We can easily replace your OtterBox through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Not a fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered for a 5c iPhone but will not fit this model.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there OldieButGoodie,

      We're terribly sorry about any confusion surrounding the compatibility of this Defender series! True, the Defender case for the iPhone 5/5S/SE will not fit the iPhone 5C, since this specific device is built differently. Unfortunately, at this time we are no longer selling cases for the iPhone 5C, and we apologize for any inconvenience. Once an original device manufacturer stops producing a specific phone, the prudent business model for us is to follow them into the future and focus our resources on the products still in production. If you have any additional questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be glad to further assist you!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Coming Apart after a few month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very sturdy. It is coming apart after a few month

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear GRANNY,

      Sorry to see that your Defender series has started to break down after only a month of service! Let's keep that protection at peak levels by setting you up with a warranty replacement - just give our speedy Otters a call at 1-855-688-7269, and they'll get a claim started right away!

      Warmly,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not buy this again didn't even last 3o days. Big waste

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Becky,

      We are sorry that this Defender case did not go the distance. This is understandably disappointing and we certainly want to help out with this unusual dilemma. Thankfully if one of our cases does get compromised we can easily replace it through our warranty. Please give our friendly Otters a call at 1-855-688-7269, and we will gladly get a warranty replacement arranged!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Can't hit all buttons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to hit buttons on phone because case is too thick

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Redisme,

      We’re sorry that this Defender is making it difficult to use the buttons on your iPhone. This is not at all typical as our cases are designed to work seamlessly with their device. We certainly want to get more details so that we can help out. Please give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

      Best,
      OtterBox Customer Service team otterbox

  • Rated 1 out of 5 stars

    Basic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is just ok for what they charge for it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Gord,

      Thanks for your feedback! We completely understand your apprehension based on price, but we have full confidence that the cost is well worth the maximum protection, outstanding customer service and the amazing one-year limited warranty you get.

      If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    broke easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, this broke the first time I dropped it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi pickering,

      We are sorry that this Defender did not survive its first drop. As long as your iPhone is unharmed all is well as we can easily replace your damaged case through our warranty! Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a warranty replacement case lined up as soon as possible.

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Love Love Love Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. Purchased one for all 4 of our children as well as my husband and I. This case has saved our phones on so many occasions. Had phone supposedly accidentally thrown from moving vehicle, and it was perfectly fine when we turned around to get it. Also love that Otterbox stands behind its product. Had one of the rubber cases stretch out. They send us a replacement with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Daughter's iPhone Protector

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend any Otter Box iPhone case to anyone who wants to insure their iPhone isn't damaged and wants the max. trade in value for their iPhone when ready to upgrade. Otter Box has saved our iPhones from so many drops and spills I can't count all of the times. Moreover, every time I am ready for an upgrade, I take it out of the case and it looks just as new as the day I bought it!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Awesome case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the otter box blue yesterday. Color is awesome the feel is fantastic. The look is spectacular. If you had a 4s otterbox you can see the difference. The 4s is like a brick too rigid feeling. The iPhone 5 is slimmer more sleek smooth but not slippery. Perfect grip. I was debating on the commuter but I looked at the look and feel of this one was perfect. The commuter was ok you need a screen protector. The defenders screen is awesome. Screen sensesitivity perfect look perfect. All ports accessible and the ports open and close way better than the 4s I so recommend over life proof. You won't be disappointed. Oh and it fits like a glove.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great to have for iPhone5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phone 3 times: Once getting out of my truck it fell out of my pocket and hit the pavement nothing happened. 2nd time In the kitchen holding my infant and he was reaching for my phone and instead knocked it out of my hand hit the tile face down and again nothing happened to it. 3rd time I was at work on break not paying attention and I didn't have a good hold on it and again facedown on concrete and still nothing happened to the phone but that time my otterbox screen protector had a small scratch on it. Worth the money in spending to protect your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great for protecting iPhone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this case for my dad. He works a lot in environments where he NEEDS a case like this or his phone would be destroyed in a week. Excellent for protecting the iPhone... a little too bulky for me but he loves that it comes with a belt clip.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little thick, but if protection for the phone is the main concern, then this is a great case. My phone stays safe and sound, and the plastic cover over the screen doesn't diminish the touch quality at all. Good product.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great iPhone 5 Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a long time fan of OtterBox. I have the iPhone 4 case and bought this one for my cousin. She loved the color and after putting it on the iPhone 5, she immediately loved everything about it. The outer rubber/silicone part is flexible, but not easily movable. The inner plastic part is easy to take apart and put back together if you follow the arrows on the back of the case (it's engraved in the plastic). Of course, like all Defender series case, this comes with a built-in clear plastic screen cover. All in all, it's a great case.

    I would recommend this to a friend