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Customer Ratings & Reviews

Your price for this item is $30.99
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The comparable value price is $59.99

Customer reviews

Rating 4.3 out of 5 stars with 99 reviews

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85%
would recommend
to a friend

Customers are saying

Customers recognize the Defender Series Case offers excellent protection and a sturdy build quality. Many appreciate the case's snug fit and ease of use, along with its improved grip. However, some customers point out compatibility issues with screen protectors and wireless charging, and a few find the price to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 99 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Nice case but..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case. Protects the phone very well but does not work with pixel stand and does not work with zagg screen protector. The bottom edge had to be filed smooth to allow use with the screen protector.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Joey,

      We apologize that this Defender series doesn't seem to be ticking everything on your checklist! We are unable to test our cases with third-party products, so unfortunately, we cannot always guarantee that absolutely all accessories will work seamlessly with the Defender. If you have any further questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always excited to help out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Fit
    Cons mentioned:
    Compatibility, Screen protector

    Rated 4 out of 5 stars

    Better than previous OtterBox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case seems to fit a lot better than the previous otterbox I had for the Pixel XL. The only issue I have found for the device is it doesn't come with a screen protector and the glass screen protectors you can by do not work with this case on. The way the bottom part of the case hugs the bottom lip of the screen makes it incompatible.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Best OtterBox yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the size, quality, fitment, materials and protection that OtterBox continues to provide. I have never had a phone break in a OtterBox case. I always buy the Defender series. I love that they got rid of the built in screen protector. I always removed them anyways. OtterBox always steps up their game every year. You have to modify the case to get a good quality tempered glass screen protector to fit properly. After that they work flawlessly together.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    OtterBox protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having used OtterBox Defender cases for years I expected the same level of protection for my Pixel3XL. The case fits well and has the expected hard shell with a durable rubber shield. The squeeze for Assistant function is not impaired by the case. ( I have mine set to medium pressure) I was , however, disappointed to find it offers NO screen protection. For $59.99 I expected something to protect my screen from scratches, even if it was separate from the shell. It appears I will have to invest another $45 to have a screen protector that is compatible with this case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi, Tinner!

      We're sorry for any frustration with your new Defender Series case. Our engineers determined that the Pixel 3 XL screen would perform best without the addition of a built-in screen protector. That being said, our testing showed that this case still provides the same level of protection offered by its predecessors. If you have any other questions, please give us a ring at 1-855-688-7269, and we'd be happy to assist!

      Happy Holidays,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Great protection but may need a tweak

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do lots of outdoor activity and this case gives excellent clam shell protection. The belt clip give a secure fit even on beltless pants and can be rotated 90° to use as a stand in landscape view. The reason for one star deduction is when first installed it caused my ZAGG screen protector to bubble a little at the bottom. To prevent this I had to trim the bottom of the top frame assembly to be same thickness as top and sides. Easy to do with a razor blade and straight edge but for $50+ the factory should tweak their tooling as this has been a known issue for over 6 months now.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Good luck finding a screen protector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look this is an awesome case for someone who doesn't want to break their phone. The only draw back is I can't find a tempered screen protector to fit so it's kinda weird they don't want you to crack your screen but without a screen protector it's just gonna get scratched. I use one now and the whole top of my screen doesn't work luckily I can drop my notifications with the fingerprint reader. But am still looking for a screen protector to work with it other than that your phone is secured

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Grip
    Cons mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about it. Good grip. Good feel. Tough. It does interfere slightly with my Pixel Stand.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 4 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel my phone is really protected. It's kind of thick and heavy, but very easy to hold. Bought a cheaper thinner case that makes the phone fit in my pocket better, but it was hard to hold. The belt clip is really good too.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Works Well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using OtterBox Defender cases on my phones for years and have always been happy. This one for the Pixel 3XL is great with one minor issue. First, it fits perfectly and is slimmer than I expected. I love the guide on the back for the finger print reader. The case and clip are sturdy (as expected). The only 'issue' is how the phone clips into the belt clip. I wear mine on my right side and the top of the phone has to clip in facing the back. I have to rotate the phone 180 degrees when I place or remove it. I tried rotating the holder, but it doesn't feel right (to me) to have the securing clip facing down. Otherwise, it's a great case and clip.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have used OtterBox Cases for years now. Will try and trust no others. I do miss the built-in screen protector to protect against grease and sweat and sucks having to spend just as much to purchase separately when it came as one. Have dropped my phone a few times now and the screen and phone was fine as usual.

    I would recommend this to a friend
  • Cons mentioned:
    Wireless charging

    Rated 3 out of 5 stars

    Great Otterbox case, blocks some QI Charging

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case in most aspects, is just like any other Otterbox i have used before. Sturdy, Rugged, looks like it will keep the phone safe for years to come, but has one glaring negative that is making me regret buying this: This case stops the phone from working with the new Goggle Pixel Stand. After placing the phone on the stand, the phone begins to charge. After 5 second, it stops charging and disconnects from the stand. 5 seconds later, it starts charging again. 5 seconds after that, it stops again. Tried contacting OtterBox, they insisted it was QI Wireless Charging Combatible. In Short, Good case, but hinders use of Google Pixel Stand.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Adam,

      We're so sorry to hear that this Defender series is having trouble becoming best friends with your Google Pixel Stand! We have to admit, we're a little perplexed by this situation, since that particular case tested to work seamlessly with all Google-recommended wireless chargers. To start, we would recommend checking to make sure that the device and the charger are lined up properly. Occasionally, some misalignment can cause a rough connection. If this still doesn't do the trick, please feel welcome to give this another shot with our friendly Otters at 1-855-688-7269. They'll gladly pull out all their best troubleshooting tricks for this!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let's face it if you're reading this then you probably know that you need to buy it. The OtterBox will provide excellent coverage for physical damage however not all screen protectors are compatible with it. It does not come with a plastic screen protector built-in like others do.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Sturdy cell phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a thin case, this otter box case is not for you. If you are looking for a case to protect your phone if you drop it, then I don't think you would go wrong with the otter box. This case is thicker and fits well on the pixel 3 xl.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best case made

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone ALOT and OtterBox has never let me down. I have even dropped it while walking and basically drop kicked it like a football and it was fine. Just wish they made more colors for all the phones. But their warranty service is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Buttons

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buttons are hard to press to get them to work properly But overall, It protects the phone and the buttons are workable!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price, Screen protector

    Rated 1 out of 5 stars

    Sturdy case but misleading description

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hello, like another review I saw, my main complaint is the lack of a screen protector. On the best buy website, under specs, it specifically says it come with a screen protector and then it doesn't and they say they decided to go screen-less. DON'T SAY IT COMES WITH A SCREEN PROTECTOR IF IT DOESN'T. This case is very expensive and I don't believe it is worth the price for what it has to offer. The reason I went with this case is the screen protector so I wouldn't have to buy a separate one. You can't just opt out of a feature and keep it listed with the same price. This phone is $1,000 and has an all glass back and front, and I bought this thinking I my phone would be secure and I wouldn't have to worry, but now I am. I don't recommend this case to anyone unless they change their specs listed and lower their price.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Chiller,

      We sincerely apologize about any miscommunication surrounding the Google Pixel 3 XL Defender series! True, this case integrates a screenless style in order to perfectly complement the curved device display. We predicted that any sort of included plastic covering the screen could hinder touch sensitivity and reduce the overall experience with your phone, which doesn't quite sound like the seamless interaction that we aim for with our cases.

      While we certainly understand your apprehension towards the price point, we truly feel that the cost of the unit is well worth the superior protection, outstanding customer service, and limited lifetime warranty that all come along with the product. We're confident that this Defender should keep your Pixel 3 XL safe and secure for a long time to come! If you run into any additional questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll always do what they can to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Case quality, Fit

    Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera and Google help feature, size is just perfect aso, the case is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Excellent case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is very sturdy and has help up well to a few drops. Front sticks out far enough to give the screen some added protection.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Durable Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OtterBox is always a great product to protect your cellphone. The Defender series I purchased is a great fit and offers great protection for my Pixel 3 XL

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Historically, a GREAT product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the case. Its the same shell configuration as the Defender Series, without the "screen overlay" material. I like it for easy access to clean my screen periodically when needed. This allows the material to overall retain its shape. Now waiting for BEST BUY to include waterproofing spray tubs!!!

    I would recommend this to a friend