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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1274 reviews

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97%
would recommend
to a friend

Customers are saying

Customers consistently note the Defender Series Case offers excellent protection and a good fit for the Samsung Galaxy S5. Many appreciate its ease of use and the included screen protector, while some find it bulky or heavy. Positive feedback also highlights the case's quality, available colors, and grippy design, with some mentioning the convenient belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 54 Showing 1,061-1,080 of 1,274 reviews
  • Rated 3 out of 5 stars

    Too bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is not flush against the phone and you have to tap hard to work

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    protection is da key to success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my fascination for Cassie is deeper than I thought lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this case about a month and in my job(large animal DVM) it has already taken a beating with no damage to the phone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's an Otterbox!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case. It's an Otterbox, so you know what to expect. The only bad thing I can say is I don't like the flap over the headset plug, but that's not a major problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good case I am satisfied with it. The only thing I really don't like is how dust and dirt can get in the back through the camera and speaker opening.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    For mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mom is pretty accident prone, so I needed a case that would withstand her terror. Love her heart. this withstands her constant dropping her phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case to have do feel like u hav to do a lot to take it off but as long as the phone safe ...... The clip could be made better cuz its easily breakable

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    way over priced screen protector is cheap

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product looks great in the box but once you get it out you realize how over priced it is. The screen protector is made of cheap plastic that easily becomes smudged. My case was cracked when I tried to report it I never heard back.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi RickRed,

      We’re sorry that your Defender is not working out. We are even more apologetic if you reported it directly to us and we never got back to you. We pride ourselves on creating great cases and providing outstanding customer service but it sounds like we fell short in your situation. Please contact our helpful Otters at 1-855-688-7269, and we will be happy to set you up with a warranty replacement for that damaged case. We can also give you some tips for dealing with smudges on the screen protector.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this on my phone for 3 weeks now and no problems yet. I have not dropped my phone or got it wet. so I do not know if it will protect it yet.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I repurchase this case for my boyfriend in construction. The case does a great job at protecting the phone but the case takes a beating and needs to be replaced about twice a year.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi lisamarie16,

      That’s great that the Defender is doing its job and taking care of your boyfriend’s Galaxy S5! We do hope that once the case does get compromised in those grueling conditions that you are taking advantage of our warranty to replace it. If you ever need assistance with his OtterBox please feel free to give our helpful Otters a call at 1-855-419-7417.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    my husbands case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He likes the case overall the only problem he has is when he texts his finger keeps hitting one of the comma keys all the time but over all great case

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing. When I have a good signal all day it only loses 25% of its charge. The health app it comes with is great. The pulse is spot on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I would never have a phone without an otter box!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish Best Buy carried more colors, but other then that I was glad they had one in stock since I don't like to walk around without a protected phone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say the case is ok. It keeps everything together and keeps it from breaking if dropped. The rubber part of the case started coming apart pretty quickly though.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What's the point of this case? No point in having a smartphone after putting it in this unmanageble case. Way to bulky too hard to open and interferes with every aspect of operation.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Solid construction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this case for several years now. Very solid construction. Easy to clean. Protected my phone after many drops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Saves me every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I drop my phone with way too often. So when I got a smartphone this one was recommended to me. This has saved my phone at least 5 times a week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent device, this is the third one of it's kind that I have purchased. Very dependable company and they stand by their products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tough case for Samsung phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really takes a beating and keeps the phone safe. Does not affect the operation and stays secure to the belt clip until you need it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Safe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case, just like every other thick case it sometimes seems like it covers the speaker you speak into but overall it's a good case. Nothing really to complain about.

    I would recommend this to a friend