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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1274 reviews

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97%
would recommend
to a friend

Customers are saying

Customers consistently note the Defender Series Case offers excellent protection and a good fit for the Samsung Galaxy S5. Many appreciate its ease of use and the included screen protector, while some find it bulky or heavy. Positive feedback also highlights the case's quality, available colors, and grippy design, with some mentioning the convenient belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 1,274 reviews
  • Rated 4 out of 5 stars

    Very durable!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband has dropped his phone, while in this case and NO WORRIES!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not fit properly on a galaxy phone, will not shut all the way

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great investment will save you're cell highly recomendable

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved this case it was perfect and gave me peace of mind.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Otterbox product, would buy again for other style phones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good otterbox case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids have not broken the phone. Kept from getting dirt at work

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product would definitely recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend to anyone who constantly drops they're phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice case, but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not like how dust gets under the protective case screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good photos and call service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like my new phone so far. Still learning how to use it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is strong for the most part but I took it off of my phone once to clean phone and case and somehow the clips that latch two halves together stretched or something because two halves do not latch anymore

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product. Durable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cover have tried others disappointed by quality.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Great if you drop your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I must say that the case itself works good if you drop your phone but small debris can still enter the holes between the screen protector and the phone screen itself causing small scratches on both.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Shaun,

      We’re glad that the Defender is protecting your Galaxy S5 when it is dropped. We are sorry that debris is finding a way past its perimeter though. This is not typical and we certainly want to help out. Please give our helpful Otters a call at 1-855-419-7417, and we will be happy to replace that OtterBox through our warranty.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    I love the case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing i have a problem with is that i just got it and 2 to 4 days later the bottom half dent close all the way and the side bottom doesn't let me click it. I have to sometimes take off the case to click the button

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    It's done fairly well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's done great protecting phone. Some of outer casing stretched out of shape. Will have to replace in future. Thankfully Otterbox has great warranty.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi FaithLady,

      We’re glad that the Defender is taking care of your Galaxy S5. We’re sorry that the silicone slip cover is starting to stretch out a little. Please do not hesitate to give our helpful Otters a call at 1-855-419-7417 so that we can get that warranty set up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Disapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the otter box with phone and sheild. The seal for the otter box on the bottom, fell off and is not covered under warranty or by best buy. Don't. Waste your money on otter box

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 1 out of 5 stars

    protective cover is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very protective cover, but it was very pricey for what I was looking to spend originally.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    corner broke off after 2 weeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case seems to work ok, slips off my belt some times, corner of holder broke off the first couple off week customer service was great about replacing it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Case is big and bulky but protects the phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rubber is breaking at the bottom of case by fingerprint id on the phone. Only had OtterBox for one month. I'm not very happy about this!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    Disapointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high expectations for this phone case after reading the reveiws, but it does not live up to the hype. After a month of everyday use my cute pink case is absolutely filthy, stained and uncleanable. I really thought otterbox made a better product. It will do a great job protecting your phone, as long as you don't care about the looks!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Did not fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case would not fit the S5 active because the phone is bigger than the regular S5.

    No, I would not recommend this to a friend