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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1274 reviews

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97%
would recommend
to a friend

Customers are saying

Customers consistently note the Defender Series Case offers excellent protection and a good fit for the Samsung Galaxy S5. Many appreciate its ease of use and the included screen protector, while some find it bulky or heavy. Positive feedback also highlights the case's quality, available colors, and grippy design, with some mentioning the convenient belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,274 reviews
  • Rated 3 out of 5 stars

    Good Case for S5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case works well for my son's S5 but the plastic screen gets dirty underneath a lot which frustrates him.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    how big can you get

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    as cases go its a good case, but it really did make an already very large phone way to big. wish it was a bit more thin.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It makes it hard for other people to hear you.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Galaxy S5 which its great but people have a hard time hearing me speak.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi linamedina,

      We’re sorry that this Defender is making it difficult for people to hear you. This is not at all normal and we certainly want to get to the bottom of this problem. As long as there isn’t any debris blocking the microphone port people should be able to hear you loud and clear!

      Try removing the phone and make sure there is no problem when the case is not installed. If there isn’t an audio issues without the case then reinstall the case and check if there is any improvement after the re-installation.

      If the problem persists please give our friendly Otters a call at 1-855-419-7417, and we will be happy to get a warranty replacement arranged for you.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Very pink!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is fine, I just wish there was more color selection available.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    it's a good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter boxes arebusualky bulky but I felt this case was too bulky

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and serves its purpose. I would highly recommend to a friend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job well. Not much to say than that it's what they described.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Color was a bad choice, gets dirty fast and hard to keep clean.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    First and Last Purchase on Best Buy Marketplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wrong product arrived. Bad first impression with service

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great case, gets dirty easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish it was a pink and black camo to blend the dirt.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Protection

    Rated 5 out of 5 stars

    Best fit for my phone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case might as well be bullet proof! When I first bought my Samsung Galaxy s5 I had to adjust to the size of the phone itself. I like that OtterBox provides a great quality case. I have dropped my phone a few times and the case has kept it well protected. The color is neon, as in, it's bright! The color on the website looks darker than it is in person. Great case!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    muffler the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People on the other line could not here me had to take the case off

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Lives up to it's name

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had an experience with how durable the OtterBox defender series is. I was leaving a Burger King and had placed my Samsung Galaxy S5 on the roof of my car so that I could look for something in the back seat. When I got in the car I drove away down the highway. After a half mile or so I received a call and answered the call through my stereo system. After the call I looked on the passenger seat for the phone which is usually where I have it when driving. I did not see it on the seat. The dash said "No paired phone found". I had another cell phone with me so I called the number and did not hear it ring so I made a U turn and went back on the highway, making still another U turn to go on the other side. As I was driving along I found it laying on the road in the slow lane. I stopped my car on the shoulder and put the 4 way flashers on, cars were heading right for it. I was able to retrieve it and it had been run over a few times but other than a few dings on the plastic edge of the Otterbox frame around the screen and a few tire marks on the back all is well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    the screen scratches really easy on this case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I`ve used the otter brand on many of my different phone but the screen on the one for my Samsung is not what it was on my iphones it scratched the first day..

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this otter box for my sons Galaxy phone. He has dropped a few times and nothing has happened to the phone. It is a bit bulky but as long as it protects the phone the job is being done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    would NOT work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When using the protective screen cover my new Samsung S5 would not recognize my fingerprint

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Overall Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does exactly what it says it will do: it protects the phone and keeps it from getting dinged up. However, it is on the bulky side, which can get frustrating if you are not used to it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Protects the phone well against drops

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the color of this case and it protects the phone well from drops. However due to the light color (I got the purple) I was disappointed when the dye from my jeans rubbed off on it and it will not come off. That is not the fault of the case though. I will only trust otterbox with my phones and they are guaranteed. My son's came apart after about 6 months. He emailed them and sent photos and they replaced it without issues. Our phone get dropped often and have always been protected with this case. Provides worry free protection. Even Teen proof.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case but flawed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this case for a little while now, so this is not a first impression, but an experienced review over time. At first I thought the case was great - sturdy build that will protect my phone from drops, water, or anything that's thrown at it. After a couple weeks I would learn that the protection is that great, but there were some flaws in the case. The screen protector is built right into the case itself and is not replaceable, nor can you order just that one part from Otterbox. The screen gets scratched very easily and just can't be avoided- the alternative is to cut the clear part out of the case and use a normal screen protector after. There also is a problem with the power button. Sometimes it just doesn't connect with the button on the phone and you have to kind of manipulate it to work. This may not be as much as a case flaw as the button on the phone is very small and flush, but it is annoying and I think Otterbox could have done a better job with that.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great look, great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With my previous experiences with Otterbox, it has always done what its suppose to; protect the phone from the elements and falls. In the past the soft shell would stretch out-of-shape when removed more than a few times. They have definitely changed that and improved on the way the soft shell fits over the hard shell as I put it through its paces. The design is beautiful and definitely looks great. Although the orange hard shell makes it a Lil easier to spot if you lose it I'd prefer a darker color bit that's just me. The headphone jack could be a Lil easier to access but not without taking away protection so no complaints there. Overall, definitely worth the buy.

    I would recommend this to a friend