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Customer Ratings & Reviews

Your price for this item is $34.99
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Customer reviews

Rating 4.7 out of 5 stars with 1051 reviews

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96%
would recommend
to a friend

Customers are saying

Customers value the Defender Series Case's excellent protection and appreciate its ease of use and good fit. Many find the case to be of high quality and well-priced, although some mention bulkiness as a drawback. A few customers expressed concerns about the built-in screen protector and the durability of the belt clip.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,051 reviews
  • Rated 3 out of 5 stars

    price was right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    price was right. but the front of the case had a scratch on it

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Susan,

      We are sorry that this Defender case has a scratch on the front. We can understand why this is disappointing and if you feel that the case is compromised we want to help. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will assist in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Gift for son

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice but a little bulky. Case works good.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Aynna,

      Thanks for choosing OtterBox when it comes to your son’s phone protection! We do have a couple of slimmer cases that may be of interest if the Defender case is a tad too bulky. Check out the links below for more information on our Commuter and Symmetry cases.

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s6-cell-phones-city-blue/4470927.p?skuId=4470927

      http://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s6-cell-phones-black/4390047.p?skuId=4390047

      Of course, if you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    5bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not buy it broke 2 weeks after getting it ty

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Albert,

      We’re sorry that this Defender broke, hopefully it sacrificed itself for your Galaxy S6. Thankfully we can easily replace damaged cases through our warranty. Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement case lined up in practically no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 2 out of 5 stars

    Works great but wears out after a year of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for phone protection but when is starts to wear replace it rather than dropping your phone, The knob, raised area wears with daily use on the belt.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We completely agree, if your OtterBox is compromised you should definitely replace it through our easy warranty. If you are currently having issues with your Defender please do not hesitate to give our helpful Otters a call at 1-855-419-7417, and we will be more than happy to get a warranty replacement lined up for you!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    was not good for my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had seen a video on youtube that the Defender cover would work on a Galaxy S6 Edge. Come to find out its fine except for power key and volume keys do not work. I would recommend this product for S6 only but not for S6 Edge.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi sharkofmaine,

      We’re sorry for any confusion with our options for the Galaxy S6 Edge. There are enough differences between the two phones that we had to design specific cases for each. Below is a link for our Symmetry style case that we have for your phone.

      http://www.bestbuy.com/site/otterbox-symmetry-series-case-for-samsung-galaxy-s6-edge-cell-phones-black/5795037.p?skuId=5795037

      If you ever have any OtterBox questions please feel free to give our knowledgeable Otters a call at 1-855-688-7269. We are happy to help!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife adores her Otterbox for iPhone (this is her second one on as many phones) but I wear it on my belt and find the size cumbersome. I've switched to a new, more streamlined case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Case Period.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the otterbox defender series on my last 3 phones,& they are the best.They Don't say that they are waterproof,But I forgot my phone outside in the Pouring rain one night & when I picked it up the next day I thought my phone was a gonner. I brought it inside ,wiped it off with a towel & discovered that it was still working like new. I'll never buy a different brand of case again.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Ran over by a forklift and survived

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A guy at work dropped his phone and ran it over with a fully loaded forklift. The case was damaged, but still functional and the phone survived. I think that pretty much says it all.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Always a Defender for me

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Otter Box Defenders for my last three phones, so this purchase was really a no-brainer for me. I know my phone is well protected, and I love the color options offered by Otter Box.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    Terrible echo with Samsung S6 phones.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased 2 Samsung S6 phones from Best Buy along with 2 S6 Otterbox defender cases. As soon as I made my first phone call, the person at the other end complained of a horrible echo. I tried calling my wife, who also has an S6 with a defender case and we both heard horrible echo on both phones. I ended up replacing both S6 phones with new S6 phones and put the same defender cases on them. Still have horrible echo. Every person I call hears horrible echo on their end. I removed the cases and the echo almost entirely disappeared. I used to have S4 phones with Otterbox defender cases and never heard an echo. The cases positively cause an echo. I did some research on the internet and found other people who have the same problem with their S6 and defender cases. One person said to leave the 2 bottom flaps opened to cut down on the echo. I tried that and it did help somewhat, but didn't fix the problem completely. I love the Defender cases for their protection and grip, but I can't make phone calls with them on. I wish there was a fix without having to get other cases.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    You can't beat them..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th Otterbox case, not because of problems but do to changing phones. These cases are the best I've had. When I was working I needed something that would give me good protection. A co-worker told me about them and That's all I have had since. I have not had any sensitivity issues with the screen. Any problems have been user related. I've also heard that Otterbox's customer service is tops and they will bend over backwards for you on any issues. I recommend these cases to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protects my phone and looks good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case. I had an iPhone 4 before this one with an otterbox defender case on it and that thing was HUGE. This is actually pretty thin, comparatively speaking, and it looks great. The wireless charging works through the case so there really isn't a need to ever take it off unless you want to change it out. You won't regret this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Very happy with this product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has proven to be very at protecting my phone against being dropped and accidental spills. I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Perfect!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Otterbox cell phone case was exactly what I was looking for. The price was the lowest I have ever seen and the color was perfect. I couldn't have been happier with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quite expensive but worth it...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like to keep my cellphone to be protected so i invested on this case. it feels and looks sturdy. i also like the color of it, i hope bestbuy would carry more otter box case with design on it aside from the plain colors cases.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Great case, one flaw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox products for many years, and I always go back to their quality, protection and durability. After two weeks of using this new case with my new Galaxy S6, the screen sensitivity dropped to almost nothing, causing me to press many many times to get one key stroke recognized. I took the phone out of the case, and it works like a dream. I cleaned the screen, the screen protector and reinstalled it -- same issue. My son's identical case and phone? No issues. I have submitted a warranty claim (which requires I pay for shipping and tax), to see if this problem will be resolved. But I can't give the product a higher rating knowing this kind of issue occurs.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 3 out of 5 stars

    Meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm sure its a great case for those who have it, but just not my cup of tea. I had an S4 with a Commuter case and loved it, but thought I might try this one with my new S6, but not for me...just seems too bulky. I'll go back to the Commuter

    I would recommend this to a friend
  • Cons mentioned:
    Belt clip

    Rated 2 out of 5 stars

    Not the right case for some

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does what it's said to do with one exception. It does not hold my S6 phone securely and the phone has fallen out of the case while on my belt four or five times in the last month. FORTUNATELY it did not happen while riding my motorcycle or the phone would likely be toast. My old phone slipped into the holster but tis one is attached with a clip which makes it more difficult to remove and allows it to fall out. I am on line now looking for a better case like my old one (S4) where the phone slipped into case from the end and NEVER once fell out.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Choseone,

      Yikes! Having your device go flying out of the belt clip/holster of the OtterBox Defender is most definitely not what we had in mind! We do strict testing on each of our designs, and we're confident that we can get you into a better performing unit. Feel free to reach out to our handy Otters at 1-855-688-7269, and we'll get this fixed up with a warranty replacement!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit
    Cons mentioned:
    Belt clip

    Rated 4 out of 5 stars

    Great phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone case fit my Samsung Galaxy S6 perfectly. Only problem is the belt holster can't be removed without just not using the outer layer.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 2 out of 5 stars

    hard installation & moisture build inside the case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Otterbox Defender case last Friday for my Samsung Galaxy S6. I placed the phone in the case and noticed moisture build up between the Samsung Galaxy screen and the Otterbox screen. I exchanged the Otterbox for a new one. Yesterday, I purchased a new Otterbox and noticed the same problem again. I had moisture built up inside the case. I am very disappointed in the case. I do not know what to do. I paid a lot of money for it.

    No, I would not recommend this to a friend