Customer Ratings & Reviews
- Model:
- 48666BBR
- SKU:
- 5773812
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and good fit of the Defender Series Case. Many appreciate its ease of use and the overall quality, while some find it adds bulk. A few comments focused on the color and weight, with mixed opinions on the included belt clip. The price point also received positive feedback.
This summary was generated by AI based on customer reviews.
Poorly made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price and brand name, I expected the case to last longer. The rubber putter shell starts to warp, making it hard to use volume buttons. And there's no screen protection, so your phones screen can be scratched up.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey RIWLMom,
Yikes! We're so sorry to hear that this rubber silicone is looking a little warped! Here at OtterBox, we like our products to stay tight and alert for as long as possible, so please feel free to call our perceptive Otters at 1-855-688-7269. They'll gladly assist with a warranty claim to get you back on track to sharp security as soon as possible!
Best,
OtterBox Customer Service Team
Hate it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know otterbox is suppose to be the best but I ordered this case for my new galaxy s8 phone and the holder is garbage especially with this cheap clip..the phone I couldn't get into the case. ..on my way to return it
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi cjmd,
We're sorry to hear that the phone and case aren't coming together in harmony! When we designed the Defender Series for the Galaxy S8, we ensured it would contour perfectly to all the edges and curves of the device, so we're surprised yours didn't fit.
If you still have the case, we'd love to grab a few more details on this and the issues you've been experiencing with the holster, so please give our friendly Otters a call at 1-855-688-7269, and we'll help out in any way we can!
Best,
OtterBox Customer Service Team
Does not offer frontal protection or water protect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have a front protector. Should not cost as much as it does. Would have bought the Life Proof brand but Best Buy was out. Life Proof cost more but for what it does, I think it is worth another roughly $25.00
No, I would not recommend this to a friendthe case has no screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case has no screen protector, no where in description did it mention this. I returned it but Best Buy does not carry the full version, they care more about Apple than Samsung.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey santaclause,
We're sorry to hear that you ended up saying goodbye to the Screenless Edition of the Defender Series! Because phone displays have increased in surface area and now have higher standard interactive technology, our engineers determined that redesigning the case without this accessory would optimize use of the touchscreen without at all sacrificing the protection!
While we understand this is quite a change, we know Santa Claus enjoys his lists, so if you'd like to grab the full overview of this edition, please feel welcome to give a call to our elf-like Otters and we'd be happy to hammer out all the details!
Happy holidays,
OtterBox Customer Service Team
Not my favorite.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am use to life proof and my phone was hard to hear people but never broke. I tried otter box and people can hear me but my screen is now shattered. :(
No, I would not recommend this to a friendNo the quality I'm used to from Otterbox.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber cover on this case disintegrated within a few months of purchase. Also, the case leaves the screen exposed and my screen cracked while in this case.
No, I would not recommend this to a friendsturdy phone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to snap phone into holder, falls out often. Previous phone never fell out of the holder. After one month phone fell out and resulted cracked screen.
No, I would not recommend this to a friendexpensive case for no protection.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.phone fell once and the screen was cracked on the first hit. maybe next time they should include a better way to disperse the damage across the protective case.
No, I would not recommend this to a friendDidn't hold up too well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have used Otterbox before without problems but wasn't the case this time. Case hasn't held up as well & rubber backing is peeling off
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Comet,
Houston we have a problem...we're sorry to learn your new Defender case isn't the toughest in the galaxy, but we think a brand new replacement is the perfect solution to your life's mission. Give the Otter Astronauts a call at 1-855-688-7269 and we'll blast off with an OtterBox that will surely last!
Over,
OtterBox Customer Service Team
Otterbox worked ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Otterbox that I had to buy for this phone. I thought there was a lifetime warranty on them but nobody knew for sure.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jackson1961,
We apologize for the confusion surrounding our warranty! Here at OtterBox, we do have a limited lifetime warranty, which means that your case is protected for the lifetime of the device itself. While we're glad to see that you found a solution in the end, if you have any future questions, please don't hesitate to directly call our friendly Otters at 1-855-688-7269. They'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Chunky yet still not great protection. Dropped my phone on my driveway walking to my car and screen and otter box both broke.
No, I would not recommend this to a friendToo bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im sure I do not need to explain that the otterbox's are super bulky. Glad i no longer have this phone and dont need this box
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Monica,
Sorry to hear that this Defender series didn't end up working out for you! While the extra layers on the case do a lot in terms of added protection, we completely understand that sometimes, this makes the unit feel larger than life. However, we do have a few different case styles, some of which are slimmer than the Defender. If this sounds like something you might be interested in, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to walk you through some options!
Sincerely,
OtterBox Customer Service Team
Issues with Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this phone. We seem to have issues with service had to take to a repair store. While typing text messages the window closes.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey sdhbink0411,
We're sorry that you're having to deal with service issues with your Galaxy S8, and we hope that the Defender case is at least treating you well! If you have any questions or concerns about the case itself, please don't hesitate to give our awesome representatives a ring at 1-855-688-7269! We're always happy to help as much as we can.
Best,
OtterBox Customer Service Team
Falls apart in less than a year; Bad warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing against Best Buy, but do not buy OTTERBOX. The rubber gets loose after a year. I contacted their customer service and I had to pay $6 for shipping and handling of a new case. EXCEPT, they only shipped the hard plastic and NOT the rubber. When I said they made a mistake, they said I had to pay $6 more dollars for them to ship the rubber. Do not buy. Looks like there's similar reviews
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Eric,
We're so sorry to hear that your experience with our customer service was so poor. This is definitely strange, since typically the warranty process is pretty straightforward and hassle-free. While we certainly understand your grievances towards the shipping and handling fee, we would only point out that this is a pretty nominal cost to get you back on the path of protection that you are most interested in.
That being said, we sincerely apologize for the parts mix-up. We're confident that our friendly Otters should be able to straighten this out in no time at all, so please don't hesitate to give them a quick call at 1-855-688-7269. We'll have that high-caliber, premium protection restored as soon as possible!
Sincerely,
OtterBox Customer Service Team
Otter box is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish Otter Box would make a built in screen protector for this case. You would think it would have one for what the case cost.
I would recommend this to a friendMinimum protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned Otterboxes in the past, and have never had a screen break due to their superior design. However the design of this case leaves the side of the phone and its curved beveled age at serious risk. The protection does not cover the perimeter of the phone, only the top half and bottom half leaving the edges vulnerable. Honestly I haven't' found one case yet that protects the S8 adequately.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jacq7,
We're sorry to hear that you're feeling a little uncertain about the protective abilities of the Galaxy S8 Defender series! Rest assured, we put the case through numerous tests (over 24, to be exact) to ensure the best device protection possible. However, if your heart is set on screen protection, we might suggest checking out our Galaxy S8 Alpha Glass! This separate screen protector is cut specifically to pair with the Defender case and adds a layer of enhanced security. Please feel free to take a look by following the link below, and call our helpful Otters at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-s8-clear/5930959.p?skuId=5930959
Cheers,
OtterBox Customer Service Team
Not Otterbox's best effort...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung S8 phone has dislodged from the belt clip 4x in the first week. 3 of the times I thought I had just lost my new $800 + phone. Not to mention, each time it dislodged from the belt clip it was falling to the floor. Lucky so far....very disappointed in Otterbox not coming up with an adequate protector for glass. I will have to look elsewhere for that, and secure phone clip/holster.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ribbitt,
That certainly doesn't sound like the stable side protection that we normally expect from the Galaxy S8 Defender belt clip! We apologize that this holster is struggling to meet expectations, and we assure you that this is not typical behavior for the product. Our handy Otters would love to fix things up with a warranty replacement, so please don't hesitate to call them at 1-855-688-7269. They'll send out a new belt clip that we're confident should provide the OtterBox security that you’ve been looking for!
Cheers,
OtterBox Customer Service Team
Easy to use.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item for very great price, but it didn't last me as I expected it.
I would recommend this to a friendOk
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is good but mines did break 2x. I had to purchase 3 in total. I wouldn't recommend.
No, I would not recommend this to a friend- Cons mentioned:Belt clip
The phone falls from the clip.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product. The cell phone constantly dislodges from the clip.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi julioboxer,
We're sorry to see that this Galaxy S8 Defender belt clip is having trouble fully committing to the case itself! Our Otter matchmakers would love to take a closer look to see what's throwing off this match, so please feel free to call them at 1-855-688-7269. They'll do everything they can to help you find an Otter counterpart that delivers!
Cheers,
OtterBox Customer Service Team