Customer Ratings & Reviews
- Model:
- 48666BBR
- |
- SKU:
- 5773812
Customer reviews
Rating 4.6 out of 5 stars with 2872 reviews
(2,872 customer reviews)Rating by feature
- Value4.3
Rating 4.3 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers frequently mention the excellent protection and good fit of the Defender Series Case. Many appreciate its ease of use and the overall quality, while some find it adds bulk. A few comments focused on the color and weight, with mixed opinions on the included belt clip. The price point also received positive feedback.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Not up to otterbox standards
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Let me start by saying that I have used otterbox defender cases for a very long time. I have ipad case, 3 iphone cases, and LG G4, Galaxy S6 and most recently my Galaxy S7 edge. So being an otterbox fanboy and being familiar with their unsurpassed quality I went ahead and bought a defender for my Galaxy S8. Saying that I was disappointing is an understatement. First of all otterbox did the same thing with the screen protector that apple did with the headphone jack, they dumped it. So now, I have a defender case without a screen protector, for the same price as I paid for my S7 edge case with screen protector. So I have to spend extra money for a screen protector. Second, the holster does not hold the phone (in the case) very well. My S7 edge holster held the case like an iron jaw, but the S8 holster holds the case very lightely and I am convinced that it will fall out when I walk.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
No, I would not recommend this to a friend- Pros mentioned:Protection
Rated 5 out of 5 stars
Great for the new S8
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case fits great around the phone without adding too much bulk. Protects the infinity screen well.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Gray/blue
I would recommend this to a friend Rated 4 out of 5 stars
eh
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is the best that ive bought for under the price
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
I would recommend this to a friendRated 2 out of 5 stars
Case is nice but didn't help
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is sleek and tough looking but after a small 2 foot drop, my S8's screen is cracked. What does a $40 case get you as far as a warranty? Nothing, because the case itself is fine, forget about the valuable phone it didn't protect. I will not buy another, instead spend $4 on a case from Amazon.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Nicole,
We are terribly sorry to hear that your Galaxy S8 experienced a fatal fall while under the vigilant protection of the Defender series. We test our cases extensively to ensure that these frustrating situations are avoided as much as possible, but unfortunately, every fall has unique dynamics and angles, some of which are simply beyond our control. Although our warranty is not transferable to the Samsung product itself, we would very much like to offer you a brand new OtterBox to ease the sting, even if just a little. If this sounds like an option that you would like to pursue, please feel welcome to call our friendly Otters at 1-855-688-7269. They'll be glad to further assist you with this!
Sincerely,
OtterBox Customer Service Team
Rated 5 out of 5 stars
Great case.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very high quality case and I'm happy with the purchase.. The installation directions are horrible. It costs way too much but the alternatives are virtually nonexistent at this point.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
I would recommend this to a friendRated 5 out of 5 stars
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using otter box now for 4 years, great company customers service great, no hassle replacement of broken parts and now this new cover for S8 is just as good.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
I would recommend this to a friendRated 5 out of 5 stars
Great valuable protective gear
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think you should always get the best products for your money and best buy has all the best stuff.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
I would recommend this to a friendRated 2 out of 5 stars
Phone is Not Secure in Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this case when I bought it but, now, after 4 days of use, I believe my phone in the shell is not secure in the clip. I use my phone to review documents while doing field work, so I need to have it easily accessible while hiking and wearing a day pack. The day after I bought the phone, my day pack knocked my phone out of the clip and it fell to the ground. Twice since then, the phone was knocked out of the case by the steering wheel while getting out of my truck. Now I feel I have to carry my phone zipped up in my day pack, which renders it useless in the field. I will be replacing this case if I can find something better.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tom,
Thanks for your feedback! We are sorry that this belt clip holster is not properly securing your phone. We completely understand why this would be disappointing and we definitely want to help with this unusual predicament as soon as possible.
When you have a moment, please give our friendly Otters a call at 1-855-688-7269 and we will turn things around in practically no time at all!
Best,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Holster Drops your brand new phone!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first Otterbox and it was horrible. The case covered the phone fine but I use the holster quiet a bit including on bumpy bike rides through the city. It dropped my phone on the first day and several times thereafter!! I replaced it with a Platinum holster and case which works so much better. Dump this overprices useless piece of plastic...it will eventually break your phone!!
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth buying at all !
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used to think Otterbox was a good brand, but they really messed up with this case. I totally regret wasting money on it. When I needed the case to protect my phone from a fall, the case did not deliver. I accidentally let my phone fall with out having the holster on and my screen broke. I used an Otterbox case on my Lg G4 and it worked fine, but when it comes to the S8 the protection is totally different. Otterbox should really make sure their cases can actually protect the phone before claiming their cases have"certified drop protection".
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi David,
We genuinely apologize that your Galaxy S8 suffered a tragic tumble in this Defender case. Truly every effort is put forth, both in the engineering and testing operations, to ensure that the case provides the best device protection for your device, and we're saddened that your most recent experience does not reflect this dedication. Although we do test our products extensively, unfortunately every drop or fall is subject to a number of different variables, some of which are beyond our control, and we cannot guarantee that absolutely all exposure to risk is eliminated through the use of our cases. While our warranty is not transferable to the Samsung device itself, we would like to offer you a brand new OtterBox in the event that your current one was also jeopardized during the incident. Please feel welcome to contact our friendly representatives at 1-855-688-7269, and they'll set this up for you right away.
Sincerely,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Otterbox is NOT what it used to be!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 10 years of being an Otterbox user, I am extremely disappointed with the current product. Purchase a new cell phone in December, dropped my phone on Wednesday, and it shattered my screen. I think it's the impact of the case causing the failure.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Blue
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Tiffany,
We're truly sorry to learn that your Galaxy S8 suffered a fatal fall while under the rugged protection of the Defender series! We test our cases extensively to ensure the best device security possible, but each drop or fall is subject to myriad dynamics and angles, some of which are unfortunately beyond our control. Although our warranty does not extend to the screen of the device itself, we would still love to set you up with a new OtterBox in the event that your current case was also compromised during the fall. If this sounds like a feasible option, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to help out!
Sincerely,
OtterBox Customer Service Team
Rated 1 out of 5 stars
Useless
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No screen protection. Useless. Returned in the same day.
This review is from OtterBox - Defender Series Case for Samsung Galaxy S8 - Black
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Andre,
We are sorry that the Galaxy S8 Defender case did not work out for you. True, this version does not have a built in screen protector but it does have a raised edge to help protect the screen and is compatible with our Alpha Glass screen protector.
We hope that this one unfortunate experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service Team













