Customer Ratings & Reviews
- Model:
- 48741BBR
- SKU:
- 5773814
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the Defender Series Case's excellent protection and comfortable fit, also praising its ease of use and the grippy texture. However, some customers note that the case adds bulk to the phone and may interfere with wireless charging. The lack of a built-in screen protector is also a frequently mentioned drawback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Bulk
big and bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like my phone case and holder. It is big and bulky and unless you are someone who wears pants and a belt, it really does not clip and stay. As a matter of fact, I tried to clip it to my pants pocket and it popped off and fell to the ground. It absolutely would not stay. I have had phone cases/holders in the past that worked just fine clipping to my pocket.
No, I would not recommend this to a friend - Cons mentioned:Screen protector
Almost great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case would have been perfect if only it was made it a screen protector like the rest of Otter Boxes.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Shanni,
We are sorry that you are not pleased with the screenless design of this Defender case. We promise you that we did not make this decision lightly. It was only after extensive research, customer feedback and testing that we came to the conclusion that this layout would give our customers the best protection and function for this infinity screen device.
If you have any questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Sincerely,
OtterBox Customer Service Team
Interfered with screen protector
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once received this product, exchanged it for different style case as The Defender interfered with the screen protector, pushed up corners on it.
No, I would not recommend this to a friendfeels protected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is of good quality. I have dropped my phone several times and no damage to The The rubbery outside tends to snag and get pulled off.
I would recommend this to a friendBad button use, great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons need to be improved so buttons on camere can be accessed with 2 clicks (like it should). Stiffer buttons, or better location...
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there TandL!
We're so sorry to hear that you're having trouble accessing your Galaxy S8 Plus camera through your power button! Our Defender case hopefully does not hinder any of the phone functionality, but if so, we definitely want to get you helped out. Please don't hesitate to give our representatives a call at 1-855-688-7269 so that we can grab some more details!
Sincerely,
OtterBox Customer Service Team
not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My previous Otter Box had longer tabs which made it easier to one-hand the phone from my belt without the phone falling to the ground.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Foxy,
We certainly apologize about any recent adjustments made to this Galaxy S8+ Defender series that are taking some time to get used to! When new devices are released, we tend to update our cases accordingly, which typically leads to more streamlined designs. We'll be more than happy to pass your feedback along to our product designs team so that they can evaluate future options. In the meantime, if you have any other OtterBox questions, please don't hesitate to call our amazing Otters at 1-855-688-7269, and they'll be glad to further assist you!
Cheers,
OtterBox Customer Service Team
Nice but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sturdy case and I feel my phone is protected, but the buttons and openings are really difficult to access and use.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi rfmullins,
While it's great to hear that your Galaxy S8+ feels ready to take on the world in this Defender series, we apologize that you're running into a couple of functionality issues! This is certainly bizarre, since this case was intentionally designed to connect seamlessly with all device features. Our curious Otters would love to take a closer look to find a solution, so please feel free to ring them up at 1-855-688-7269. After some investigative work, they should be able to come up with a permanent fix going forward!
Best,
OtterBox Customer Service Team
Great protection however;
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case but you have to take it off to charge on the quick charge pad for the galaxy s8+. This is my only complaint
No, I would not recommend this to a friendSafe case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a fast charger thay charges by touch This case does not wk with it . My other phones do.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Wizard,
We apologize that this Galaxy S8+ doesn't seem to be working as seamlessly as expected with your wireless charger! We typically recommend using wireless chargers in the horizontal, or landscape, position for best results with the Defender. If that doesn't do the trick, feel free to call our handy Otters at 1-855-688-7269, and they'll gladly help find a quick fix!
Best,
OtterBox Customer Service Team
Average
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case fell a few times and Broke Did not protect screen as I would of liked
No, I would not recommend this to a friend- Cons mentioned:Screen protector
OK Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was disappointed that this case doesn't come with a screen protector.
No, I would not recommend this to a friend phone for my own use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new portable charger. It has been a great thing to have around and best thing it was free!
I would recommend this to a friend- Pros mentioned:Protection
Too big and bulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This cover was way too big and bulky for me. I am sure it would protect the phone, but it's size is too much to overcome. Every time you want to plug it in, you need to open a small flap at the bottom which was a pain. I returned this for a different, more slim model.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Greg,
Our apologies that this Defender series is just a little too cumbersome for your comfort level! While the extra layers on the case offer a lot in terms of padded protection, we certainly understand that sometimes, this makes the unit a little heavier than normal. We're glad to hear that you've found a style that works better for you, and we sincerely hope that this experience won't deter you from considering the Defender in the future. If you run into any future questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help!
Sincerely,
OtterBox Customer Service Team
No screen protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price should reflect the reduced protection...disappointing that the defender design changed.
No, I would not recommend this to a friendOk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to have the screen protector replaced since the Best Buy guy didn't install it correctly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey SteveL!
We apologize that your experience with the Galaxy S8+ Defender has been disappointing! We're very glad to hear that your screen protector was replaced, and it sounds like your device should be entirely protected going forward. If you have any additional OtterBox questions, please call our wonderful support team at 1-855-688-7269, and they'll cheerfully help out!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Somewhat good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good case but you can't add a screen protector on it.
No, I would not recommend this to a friend Too Fragile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the Samsung S8+ for exactly 1 day, carried it in my pocket and the screen was cracked, with no knowledge of bumping it. Neither Best Buy nor Samsung would fix it unless I paid $216 for the repair. I would NOT recommend purchasing this phone unless Samsung fixes the fragile screen. Read other reviews of this phone before buying it.
No, I would not recommend this to a friendAverage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average case. Would be perfect if it had a screen built into it
No, I would not recommend this to a friend- Pros mentioned:Protection
Defender #2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second otterbox case I've bought. The first time you drop it that's it. It's so hard to press the power button and makes a noise I went with commuter and haven't had any more trouble. I don't recommend it but if u drop a lot maybe it's a best fit for you
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Avrey,
We are sorry that the Defender case did not give you a typical OtterBox experience but we are glad that the Commuter is working out. Please keep in mind that if one of our products gets damaged or is giving you trouble we can easily replace it through our warranty. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Best,
OtterBox Customer Service team
Nice but breaks easily
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for everyday use. After a month the clip broke with no trauma.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tuff,
We're sorry to see that this Defender belt clip broke after a month in the line of duty, even without any noticeable trauma! Not to worry - our Otter troops are standing at attention, ready to send in a tough new replacement so that you can get back on track to stress-free security. Just give them a call at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team