Customer Ratings & Reviews
- Model:
- 48741BBR
- SKU:
- 5773814
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers express satisfaction with the Defender Series Case's excellent protection and comfortable fit, also praising its ease of use and the grippy texture. However, some customers note that the case adds bulk to the phone and may interfere with wireless charging. The lack of a built-in screen protector is also a frequently mentioned drawback.
This summary was generated by AI based on customer reviews.
I love Otterbox but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like that there is no front protection now...
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Riles!
We're so sorry to hear that you're not a fan of our new style for the Galaxy S8 Plus! With the uniquely curved design of the phone, we truly feel that users will have the best experience by having either a direct interaction with the screen or by opting to add the OtterBox Alpha Glass screen protector as a companion piece. We understand that this makes our customers feel a little more vulnerable, but we assure you, the Defender is just as protective as ever! If you have any further questions or issues, please don't hesitate to call our expert Otters at 1-855-688-7269, and they'll be happy to help as much as they can.
Sincerely,
OtterBox Customer Service Team
Great protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is big and thick I am not sure it's a keep
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Make Otter box great again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OtterBox defender case without a screen protector? Huge fail, major disappointment. What used to be a great case is now a shell of it's former self
No, I would not recommend this to a friend Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 days of using my phone with this case and my camera is busted out and my screen is shattered. What happened to otterbox? They used to be great.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there OHJMamaof3,
We're truly so sorry to hear that your Galaxy S8+ retained such extensive damage while under the watchful eye of this Defender series. We test our cases extensively to ensure peak levels of protection, but every dangerous circumstance falls prey to a number of different hazards, some of which are beyond our control. Unfortunately, we cannot always guarantee that absolutely all exposure to risk is eliminated through the use of our products.
Although our warranty is not transferable to the Samsung device itself, we would still love to get you into a brand-new OtterBox to ease the sting, even if just a little bit. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll set this up for you right away.
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Worst if work around dust
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I think otter box have gone way down in quality no screen proctor and if use one it don't fit the phone
No, I would not recommend this to a friend - Cons mentioned:Wireless charging
Bad wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product can not wireless charge my phone. I have to remove it or get another case.
No, I would not recommend this to a friend - Cons mentioned:Screen protector
Was not to happy .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item was not what I asked for didn't know till I got home from store and looked at it.
No, I would not recommend this to a friend Bulky case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case too thick, hard time getting magnetic charger to work through this case
No, I would not recommend this to a friend- Cons mentioned:Screen protector
Screenless model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would buy again...no screen and ad did not state that. Very disappointed
No, I would not recommend this to a friend - Cons mentioned:Screen protector
Not a good move!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not like how they did away with the built in screen protection!
No, I would not recommend this to a friend - Cons mentioned:Screen protector
Doesn't protect phone.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I still massively cracked my screen despite having the case on.
No, I would not recommend this to a friend Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case was good for the phone, however, it was too clumsy and made the phone not easy to hold.
No, I would not recommend this to a friendBulky
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still and always has been too bulky. It gets the job done but makes the phone looks huge
I would recommend this to a friendNo Real Protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case, however, it offers no real protection against drops.
No, I would not recommend this to a friendHorrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I bought it, i thought to myself "oh, it's an otterbox, it'll keep my new phone safe" WRONG! Literally within a week of buying my phone and case on the same day, I dropped it at work and I cracked my phone. Also, it has been slowly falling apart since I got the case, so now it barely stays together.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there yeshallnotpass,
We're truly sorry to hear that your Galaxy S8+ succumbed to a fatal crack while hanging out with the Defender series. While we perform extensive tests on our products to ensure the best device security possible, unfortunately every drop is subject to a multitude of different variables, some of which are beyond our control, and we cannot guarantee that absolutely all risk is eliminated through the use of our cases. Although our warranty is not transferable to the phone itself, we would still love to send you a new OtterBox, since it sounds like yours has been compromised. Please feel welcome to contact our friendly representatives at 1-855-688-7269, and they'll set this up for you right away.
Sincerely,
OtterBox Customer Service Team
Not what I was looking for....
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With so many different cell phone cases around, the defender was not what I was looking for. I had a hard time trying to figure out how to separate the two flimsy plastic pieces apart so I could put it on the cell phone. And the rubber part was flimsy also. I didn't bother testing it out on my galaxy s8+.
No, I would not recommend this to a friendCould be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great of a product if it keeps you from easily working your phone.
No, I would not recommend this to a friendIdk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one was big and bulky more for working like rugged.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Kc39,
Our apologies that this Defender series seemed a little too cumbersome for your comfort level! If you're looking for something that strikes a balance between premium protection and sleek style, we would suggest taking a glance at the Commuter series, which is slimmer than the Defender. Feel free to check it out by following the link below, and call our friendly Otters at 1-855-688-7269 if any other questions pop up!
https://www.bestbuy.com/site/otterbox-commuter-series-case-for-samsung-galaxy-s8-black/5773823.p?skuId=5773823
Cheers,
obcst
Too heavy and bulky Survey won't enter my name.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only wore holster once. Too heavy and bulky on my belt and hip. Phone case is also too heavy and bulky. The thick leather over various phone ports and switches make it very awkward and difficult to use. I am considering returning it. Maybe a good choice for construction workers.
No, I would not recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The inner case actually broke. Its thin and flimsy
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Michelle,
Yikes! This definitely does not sound like the tough security that we expect from our Defender series! Please don't hesitate to give our awesome Otters a call at 1-855-688-7269, and they'll hook you up with a brand-new inner shell as soon as possible. After a quick warranty claim, you'll be back on track to having the ultimate device protection before you know it!
Best,
OtterBox Customer Service Team