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Customer Ratings & Reviews

$119.99

Customer reviews

Rating 4.1 out of 5 stars with 155 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers consistently note the Defender Series for Apple iPad Pro 13-inch provides good protection and a secure fit. However, some customers have expressed concerns about the build quality of the stand and the added weight to the iPad. Additionally, some users have mentioned issues with glare from the screen protector and the functionality of the pencil holder.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 155 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best protection product on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox case is the absolute Best Buy for your buck. It comes with a top opening hatch so you can easily charge your Apple Pen without having to remove the case. There is a mount that comes with it which attaches to the back of the case and around the corners of the screen. This mount has a sliding mechanism, which makes it easy to set your iPad up for handless viewing. The case is a snug fit, which allows ultimate protection from cracks and breaks, if dropped. The OtterBox is by far the best protection for all of my Apple products.

    I would recommend this to a friend
  • Cons mentioned:
    Build quality, Weight

    Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sorry, but I hate it. The cover adds a lot of weight to my iPad. The worst part is that I don’t know how to use the cover. I was never sure I had the four pieces on correctly. I wasn’t sure how to even use it to make my iPad sit up. I even took my iPad and cover back to Best Buy and asked one of the Staff to show me again what to do. I thought I understood but the next day, I was still confused. On top of that, the hard “plastic” material is not pleasant to touch, and I had to use so much strength to arrange it properly that I was afraid I might break it, though I knew from the manufacturer’s information this was not at all likely to happen. I returned the item.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are glad to hear that the retailer helped with this issue. OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    I-Pad High Level Protection? Otter Box Defender!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a great experience with Otter Box as a protection for my iPhone, so when I ordered my new iPad Pro I bought the Otter Box Defender sight unseen. Good move! The Otter Box was quite different than the cover I had for my older iPad Pro, so it took a minute to figure it out. Once I did, Boom! I love it! Military grade protection and easy to use! I highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Could use a redesign

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Protection. this case does a good job of protecting my iPad wish it was thinner.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Defender Series for IPad Pro 13"

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protector and multiple viewing configuration

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Pencil holder

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only 1 small concern was the pencil holder it seemed flemsy at first but once i got it to click in properly its been fine. Might have been due to shipping. Other features are fantastic like the removeable hardshell clip with the stand. Keeps the low profile of the iPad. Great protection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    IPad Otter Box

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent protection and quality although the stand mechanism is is a little difficult at times.

    I would recommend this to a friend
  • Cons mentioned:
    Build quality

    Rated 4 out of 5 stars

    Great case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case/ the stand seems cheaply made but overall useable

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Stand

    Rated 4 out of 5 stars

    otterbox

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good protection for the IPad. Only issue i have with it is the stand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very sturdy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the Otterbox has kept my iPad from damage. A grandchild spilled water all over the table and the box kept my iPad above it. The 18 month old has been known to do a grab and run or a I’m bringing it to grandma and the case and my iPad are holding up well. Much better than my old case… my iPad had to go in for repairs…

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Great Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well. Give great coverage to my iPad and I love that it has lanyard straps for me to be able to sling the iPad around my shoulder for the work I use it for. The built in screen protector is typical Otterbox plastic but does an alright job. Not sure if possible but I'd remove it in favor of a glass protector

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough product. Dropped ipad a few times and no scratches on otterbox case. Has front screen protector, prefect pencil spot that fits though bulges out a bit, and stand in back that collapses. Great product design overall. Purchased after did extensive review on other products.

    I would recommend this to a friend
  • Cons mentioned:
    Pencil holder, Stand

    Rated 2 out of 5 stars

    Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is great, the pencil holder and charging ports are horrible. The stand is extremely flimsy and has a mind of its own. In would not recommend

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best case for the iPad if you use it for work outdoors! The stand did break on me though. It was already broke after purchasing from the store. About to start the lifetime warranty process now!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Otterbox Case for iPad Pro 12.9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good: the Otterbox provides good all around protection. Bad: the case cover can be difficult to put on and take off. And it doesn’t provide and waterproof protection.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice selection for IPAD Pro 13 Cases

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice selection for options to choose from for Apple Ipad Pro 13 in. I had forgotten to look for this when getting the IPAD for someone who is hard on ANY items. This gave me the piece of mind that the IPAD would be safe and secure. We have purchased OtterBox for other items, so was confident this would be a good item for this use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast with Clarity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, fast system. Great clarity on the screen. Great deal of storage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Durable Cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cover and very durable. However the Apple Pencil does not work with this case on the IPad. I would not have purchased this cover had I known.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Though and sturdy. Meets my everyday requirements. Best for on the travel and need security for iPad

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    OtterBox for iPad Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More protective than my previous cover. I will buy a OtterBox covers from now on.

    I would recommend this to a friend