Customer Ratings & Reviews
- Model:
- 77-95232
- SKU:
- 6580002
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers have good things to say about the Defender Series for Apple iPad Pro 13-inch (M4) and Apple iPad Pro 13-inch (M5)'s protection and fit, with some appreciating the inclusion of a screen protector. However, some customers have expressed concerns about the stand's quality and the added weight to the iPad. There are also a few comments on the build quality and the pen cover's durability.
This summary was generated by AI based on customer reviews.
Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality. Easy to use. Durable. Funtional. Good looking.
I would recommend this to a friendLack of CUSTOMER SERVICE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t get me wrong I love OtterBox. But today Best Buy lost a customer who was loyal from 2010. They shipped me this product. Someone had opened the bottom of it pulled it out scratched the plastic cover. I cannot return it. They don’t care if you have Covid for 3/4 of a month I was told by a supervisor I should’ve had someone take it back for me. BBB HAS BEEN CONTACTED.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this.
Ipad case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is very nice. I recommend it to anyone.
I would recommend this to a friend- Cons mentioned:Stand
Ok at best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great protective case, but the screen protector has a bunch of glare. Then the stand feels cheap
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear that you are experiencing some issues with the features of the Defender Series case for your iPad. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
easy of use and weight are detriments
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cumbersome, difficult to place the iPad into. Returned
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback. We have taken your feedback to the company for future consideration.
Hi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t put it on yet Hopefully it will be fine. .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .While the original purchase placed is on the way to meeting your protection needs, please contact our Customer Service Team with any product questions.
- Cons mentioned:Build quality
M
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Flimsy stand with tiny little plastic pegs that just broke. Poor design and quality for the price!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Debra! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
- Cons mentioned:Stand
Broken Stand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The stand broke within two days of use.I wasn't able to return it since I was traveling abroad.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Otter ipad case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return it. Very difficult to use. Part of it did not work properly. I was very disappointed because I like my iPhone otter cases.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are glad to hear that the retailer helped with this issue.
- Cons mentioned:Weight
Too Heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cover is ridiculously heavy. Why get a light weight ipad and then put this on it. Ugh!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear the Defender Series is heavier than anticipated. This specific case offers great protection for your device. Please reach out to our CS Team by phone or via chat, and we are happy to help with some additional case options that we provide for this device!
DO NOT BUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality lasted not even 7 months until the stand snapped not even a daily use.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty!
Overly expensive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is very expensive for what you get. There’s nothing special about the materials, it’s not very easy to assemble, and it can be difficult to orient the iPad and see which side is up without turning it around and feeling for the buttons.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with this!
- Cons mentioned:Build quality, Weight
Not overjoied with this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love oterbox! have for my phones and other ipad. Now the but I hate this case, it is clusmzy, the pen holder broke off the 3rd time I closed it, and it is too heavy. I am buying a diffrent case for my IPad.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Ipad Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It works perfectly and I recommend it.++++++++++++++++++++++++++
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Thank you for your feedback.
