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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1013 reviews

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96%
would recommend
to a friend

Customers are saying

Customers highly value the Defender Series Holster Case's excellent protection and secure fit for their Samsung Galaxy Note 5 phones. Many appreciate its ease of use and durable construction, while some find the case bulky and the screen protector a point of concern. A few customers also mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,013 reviews
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy my otterbox case. The day I buy my phone, I get a case. My old case was wore out after 2 years and needed replacing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid case for protecting your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. I dont worry if I drop my phone. Otterbox has an awesome warranty if case gets damaged.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone case. I always buy otterbox when I get a new phone. They protect very well and have a warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox products are worthwhile, sturdy and long lasting! Never had any problems with Otterbox items!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has lots of new features then my old phone had and I like that it is a little bigger dont like small phones !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very protective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesperson Janet needs a promotion....always there for me and has a positive attitude, unlike managemnt...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent protective cover for new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection for the phone in case of falling to the ground & added protection for breakage to the glass window.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Keep phone protected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, do not leave home with out it. Have dropped phone from two story building without damage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It does what I need it to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always purchased my electronic and accessories from best buy. I like my Otterbox...it does exactly what I need it to do. Also Jay Vaughn from Best Buy Mobile is an asset to your company.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To bad I didn't get it before the salesman broke my phone. The worst part is that he denied it. He blamed me for dropping it. My Note 5 has NEVER been dropped! I'll not shop at best buy anymore!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is just Awesome plain and simple. It survived a fall of 10 feet onto concrete without a scratch.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    For normal every day use this product is fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second OtterBox for my Samsung Note 5. My type of work puts this product to the test. Doesn't hold up ideally considering the price, but its the best product available.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi sundance,

      We appreciate your feedback! We are sorry that this Defender case is not quite holding up as well as you would like. As long as your Galaxy Note 5 is unharmed all is well as we can easily replace a compromised case through our warranty.

      If you ever need assistance with an OtterBox product, please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Go with Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otterbox cases with all of my electronics. Their customer service is excellent. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying phone. Phone holds charge great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, holds charge for extended periods. First phone to hold charge throughout entire work shift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had mine for at least 3 years. Have dropped my phone numerous times with no damage

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    buttons don't line up properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    buttons aren't aligned properly with phone, but other than that issue, it does a good job of protecting the phone from drops and spills

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Protection can't be better.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can really take a beating. I have dropped the phone numerous times and it has shown no signs of damage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    essential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the tec was transferring my personal info from my old note 3 to my new note 5, I ran right over to grab this otter box. I had one with my old note and it was worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protects Samsung Galaxy Note 5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my husband has used Otterbox's on all of his phones. the phone has been protected from drops, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for rugged use. It was for my little brother who is constantly dropping his phone.

    I would recommend this to a friend