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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1013 reviews

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96%
would recommend
to a friend

Customers are saying

Customers highly value the Defender Series Holster Case's excellent protection and secure fit for their Samsung Galaxy Note 5 phones. Many appreciate its ease of use and durable construction, while some find the case bulky and the screen protector a point of concern. A few customers also mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,013 reviews
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    *******************wife loves it******************

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to write a min of 50 characters for points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Money well spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment for my teenagers phones! So happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, Otterbox is all I use on my phones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very sturdy and useful. The built in screen protector has already saved the day a couple of times.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Air in between phone and plastic cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like this Otterbox even though I usually get otterboxes for my phones this particular one for the note 5 is not very well designed. There is some play between the plastic cover and the actual phone so when you touch the screen there's a slight delay on it and that's why I took it back. It almost seems like as if the outer box is not tightly put and not fully up against the phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Blocks signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is heavy duty and protective but it blocks the signal on my note 5.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi RebelD,

      We’re sorry that your Galaxy Note 5 is having signal issues. This is very strange as our cases should not have any negative impact on any signal transmitting to or from the phone. Please give our tech-savvy Otters a call at 1-855-419-7417, and we will be happy to troubleshoot and help out in any way that we can.

      Best,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Belt clip

    Rated 3 out of 5 stars

    Ok case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from the fact that every Otter box belt clip breaks it's a ok case

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there,

      We’re sorry that you are having some bad luck with the belt clip holster. We understand why this could be frustrating but for safety reasons we have to make sure that the holster has a safe breaking point so people don’t get caught in hazardous situations.

      If your current holster happens to break please feel free to give our friendly Otters a call at 1-855-419-7417, and we will be happy to send you a new one through our warranty.

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Fits like a Glove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits like a Glove. The only is the phone likes to fall out of the clip.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi ZFORCE,

      That’s great that the actual Defender case is fitting as intended. It is strange that the phone/case combination is not secure in the belt clip holster and we are sorry about that. Please reach out to our helpful Otters at 1-855-419-7417 so that we can get a few more details and we will be happy to resolve this unusual dilemma.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is great! I didn't think that 4k would be that much more clear then 1080p, guess I was wrong.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I didn't like is that the case stretches at the bottom from charging and the aux.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bigger

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are is bigger than I like. Understandable being an Otterbein though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good protection, but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Otter cover. It does a good job,but I would like to have had more color choices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my Second purchase of this protective cover because of the performance of the first one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like there are so many apps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my Galaxy and it's not as hard as I thought it would be to learn a Smart phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product just needs some work. Gets to much dirt between the case and screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great case to protect your phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and heavy for the person on the go that cant keep up with there phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the durability of otter cases. Frequently drop my phone n it ends up fine

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy with overall performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone pops off the clip holder everytime I get out of the car. Otherwise ok.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sirgreg,

      Your device isn't supposed to do that while under the care of the OtterBox Defender! Go ahead and give our handy Otters a call at 1-855-688-7269, and we'll see about fixing this up with a warranty replacement belt clip/holster to make sure that your Note 5 stays put until you say otherwise!

      Cheers,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    Perfect for someone to protect their Samsung phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Best Buy!!!! Great service and I love the fact that they price match.

    I would recommend this to a friend