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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1013 reviews

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96%
would recommend
to a friend

Customers are saying

Customers highly value the Defender Series Holster Case's excellent protection and secure fit for their Samsung Galaxy Note 5 phones. Many appreciate its ease of use and durable construction, while some find the case bulky and the screen protector a point of concern. A few customers also mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,013 reviews
  • Rated 4 out of 5 stars

    Definitely defends

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great case besides the fact of it being bulky it does the phone good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OtterBox Defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. As usual, the holster clip breaks...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Durable, sleek, and comfortable in the hand. Otter box is the way to go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best case around

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is the best case around. I dont buy anything else for my phones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Holster clip breaks easily besides that good case would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    As expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps the phone safe., and it won't get cracked. Over all, pleased.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the reviews first and so I went ahead and purchased it. I really loved it at first. Until accidently spilled some water on it with phone inside and somehow it managed to go through. I thought my phone would be safe in this case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Javi,

      We are sorry for any confusion about the Defender’s protective capabilities. Although it is great protection when it comes to drops, bumps and scratches it is not waterproof. If you ever have any OtterBox questions please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    previous user of otterbox product. enjoy the otterbox product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable. Has been dropped several times without breaking

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome customer service, I would definitely recommend product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just a really good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really this simple. Really good phone for everyday use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No significant problems so far. I'm liking it everyday

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Hard case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a.great case holder and.its dependable.It is a.luxury

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good durable case recommend for all ages and activities

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has held up to the wear and tear on the farm.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Screen cover poor quality.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find myself always cleaning the screen cover and there seems to be a smear always under the cover. The rest of the product functions are 5 star or I would have rated it worse. I would not buy another one. As much as it cost there should not be issue's like this.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi NCGRANDFATHER8.

      We’re sorry that this Defender is allowing something to get underneath its screen protector. We can fully understand why that would be disappointing and we definitely want to assist. Please give our friendly Otters a call at 1-855-419-7417 so that we can collect more details and we will be happy to help out in any way that we can!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 4 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterboxes are always a great product threw and threw

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Ok case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protects against drops, i dropped my phone twice and had to pay $$$ to have it repaired both times.... the only thing i hate is that the case makes it harder to type or use the touchnscreen smoothly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had my phone in the outter box both brand new drop it from 3' high and cracked all the way on the back of my phone. will not buy one of them outter box never again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The phone keeps falling out of the holster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone fell out three times and now the screen is solid blue and I can't read anything. Have to take it in to be replaced or repaired.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi SueG,

      We are very sorry that your Galaxy Note 5 sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation. Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox