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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1013 reviews

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96%
would recommend
to a friend

Customers are saying

Customers highly value the Defender Series Holster Case's excellent protection and secure fit for their Samsung Galaxy Note 5 phones. Many appreciate its ease of use and durable construction, while some find the case bulky and the screen protector a point of concern. A few customers also mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,013 reviews
  • Rated 3 out of 5 stars

    Good but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The rubber began to give away from the hard plastic that cracked shortly after purchasing on 2 caresses so I returned them

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi MrsDoug77,

      We’re sorry that you had some bad luck with the Defender case. We would have been happy to have helped out with this unfortunate situation. We truly hope that this experience does not discourage you from considering our products in the future. If you ever have any OtterBox questions please do not hesitate to give our friendly Otters a call at 1-855-688-7269. We are happy to help!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 1 out of 5 stars

    overpriced and breaks easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot sit down when when case is attached to your belt, have broken 2 different case in 2 months just by sitting down(belt holder snaps off), case is over $50 dollars, does protect the phone well, but you will have to carry the phone all the time.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi wolf,

      We are sorry that you are having a bit of bad luck with the belt clip holster on the Defender case. We absolutely understand why this would be disappointing and we certainly want to help out with this abnormal dilemma. Please give our friendly Otters a call at 1-855-419-7417, and we will be glad to replace your broken holster through our warranty!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Over priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works extremely good and keeps your phone secure !

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesn't stick to outer otter box shell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be a better product if the adhesive was better

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Willis68,

      We’re sorry that this Defender is not fully meeting your expectations. We truly want to get more details about what is going wrong with the adhesive so that we can help out. Please, at your earliest convenience, give our friendly Otters a call at 1-855-419-7417, and we will be happy to assist in any way that we can.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Protects phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cover scratches easily. Granted I work in a factory.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Protector of the phone screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox protects the screen but does not protect the camera. I have to pay out of pocket to repair the camera screen. My Bestbuy Protection plan wants $195.00 to replace the newly purchase phone. So much for the protection plan.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi edthegardner,

      We are truly sorry that your Galaxy Note 5's camera broke. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Cons mentioned:
    Screen protector

    Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dust gets under the screen protector scratching your screen and the more you take off the plastic shell it deforms it.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    it broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The OtterBox is supposed to last for life but less than a few months of buying it, it was dropped and it broke not only the case but my boyfriend's new phone.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Didn't need all that came with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a case like this before and I retuned it because it is uncomfortable.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    My camera lenses broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I dropped my phone the camera lense broke. Very disappointed

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Sixersboyd,

      We are truly sorry that your Galaxy Note 5 sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-688-7269, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Didn't hold up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning many otterboxes, I think it's time to choose a new brand. This one held up less than 5 months. Wasn't exposed to anything that would've caused damage yet the outer case has peeled and torn. Not worth the money.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Kwill1205,

      Thanks for being a fan of our cases! We are sorry that this Defender case is starting to peel and rip. We fully understand why this is disappointing and we absolutely want to get things turned around for you. Thankfully we can easily replace damaged cases through our warranty! Simply give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to get a new warranty replacement lined up as soon as possible.

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 1 out of 5 stars

    Worst case ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this case because other case I had got caught on something and broke the clip. Issue is the case does not fit the phone at all, it is loose and gets caught in the clip.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi ultamamutt,

      That is odd that this Defender is not fitting your Galaxy Note 5 as well as it should. We are sorry that this is happening and we certainly want to get to the bottom of this mystery. Please feel free to give our friendly Otters a call at 1-855-688-7269, and we will be more than happy to assist in any way that we can!

      Best,
      OtterBox Customer Service team otterbox

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great protection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits like a glove works like a brick. Protects you phone from everything except water

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Fantastic case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm loving this heavy duty case. I'm a mom of two young children and a total clutz and drop my phone at least once a day. With any other case, my phone would have some serious damage by now. I've used cheaper cases in the past (think more stylish less functional) and I was constantly replacing them because the pictures on the back of the case would rub off or they were getting chipped from getting dropped so much. I've had this case for a few months and it looks brand new!

    I would recommend this to a friend
  • Pros mentioned:
    Grip

    Rated 5 out of 5 stars

    Never Leave Home Without It!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am in construction and cringe at the thought of subjecting a $700 device to the rigors of our industry. The Otterbox Defender has SAVED my phone many times! It's large enough to provide adequate protection but not so large that it cannot comfortably fit into your front pocket (for a male anyway). It's rubber outer cover makes it much easier to grip than the phone alone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Screen protector

    Rated 4 out of 5 stars

    Protect Your Phone With This

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case based off a past positive experience. I had a Defender on my Galaxy Note 3 of which I owned for 2.5 years. I dropped it from hip height (and sometimes higher) and the Defender did its job each time. I would have had to replace my Note 3 much sooner if I didn't have the Defender. Now I have the Defender for the Note 5 and it comes with the same build quality I've come to expect. There is one small caveat for this case, well two actually—depending. The design is slightly different than the Note 3 version. The built-in screen protector has a cutout where the home button is. On the Note 3 version, this was a section of hard plastic with a rubber dust guard. This no longer exists and the cutout does allow dust in and you will need to take the case apart to clean it regularly—unless you like specks of dust trapped under the screen protector. The good news is that It doesn't cause bubbles like other protectors though. Additionally, if you use it, the belt clip does partially block the S Pen. If you don't use the belt clip, you're all good. Other than that, great protection, great peace of mind, great case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Five Stars

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't use anything else on my phones. In fact when I was getting out of the car I dropped my phone and it landed on the screen side and it didn't hurt it at all, last time I did that when I didn't have the defender on my phone the screen shattered

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent case for my Note 5

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case has protected my phone from scratches and drops. I am very satisfied with its quality.

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product does what it says. It is not too bulky and very functional. I would recommend to anyone looking for protection at a fair price.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Otter box case is decent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good case but water can get in and dirt can get between the case and the screen

    I would recommend this to a friend